Banner for Bovis Homes

Bovis Homes Reviews 

921
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 487 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the sales consultants and site teams are extremely helpful, polite, and exceptionally knowledgeable throughout the entire buying process. Many people warmly appreciate the remarkably smooth, stress-free user experience and the highly personalized support provided during property viewings and purchase negotiations. Some reviewers were not happy with the lack of proper aftercare support, mentioning major unresolved house defects and poor communication following their move into the properties. A few consumers also felt frustrated by estate developments, noting unfinished community infrastructure and roads left incomplete long after construction officially ended.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire home-buying journey.... See more

Service

Clients share positive opinions on service, highlighting helpful and professional experiences with staff... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting a personal touch and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the process as smooth,... See more

Location

Users describe ambiguous interactions with location, as opinions on the surrounding areas and developments... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypres... See more

Company replied

Rated 5 out of 5 stars

Me and my husband bought our first home together - “the hedgerows”. Part buy, part rent scheme which enabled us to get on the housing market. Our sales consultant Amber Luxton was brilliant! Explained... See more

Company replied

Rated 5 out of 5 stars

David Howard our Sales Consultant at Coggeshall Mill made our customer experience, one that was impressive from the start. Explaining everything really well and keeping us informed along the way. Dav... See more

Company replied

Rated 5 out of 5 stars

The sales consultant at Pickford Green , Coventry( Debbie Tierney) is brilliant, nothing is too much trouble, and she makes you feel totally at ease with the buying process. The site managers are als... See more

Company replied


Company details

  1. Home Builder

Written by the company

At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

921 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(921)

470 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful

April 16, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Mrs V,

We are glad you found the team very useful. Thank you for taking the time to leave us a review!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Very friendly and helpful

Rhodri was extremely helpful and friendly and provided lots of information and options.

April 12, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Karen,

We're happy to hear that your experience was so positive! We appreciate your feedback and are glad that he was helpful and friendly.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Myself and my husband went for a house…

Myself and my husband went for a house viewing at Bovi homes Hollingwood lake. The Sales Rep. Rhodri was super amazing. His customer services were very excellent with a personal touch of rapport. He was patient, and explained everything to us carefully especially due to the fact that we were just buying our first home and needed guidance to make the right decisions.
He personally took us to view the plot and explained in detail what the process would be and what the next steps would entail.
He also kept us updated every step of the way with any progress and was very quick to responding to any queries. We could easily reach him via chat or phone call and he was mostly available to help us navigate this complex home buying process.
Rhodri is a star.

April 1, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Jumoke,

We're happy to hear about the amazing support you received during your house viewing. It's great to know the sales representative was patient, explained everything carefully, and provided excellent customer service with a personal touch. We appreciate you highlighting their guidance and quick responses. Thank you for your feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Fantastic first impressions

From the moment I stepped into the show house, Rod was very attentive, knowledgeable and really most helpful. Currently waiting on a sale of my home so not in a position to move forward yet but fingers crossed and I know i will be able to rely on Rod who will need the patience of a saint

April 10, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Jo,

We appreciate your kind words and are so glad you found our team member helpful and attentive. We wish you all the best with your sale and look forward to assisting you when you're ready.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent professional service when…

Excellent professional service when wanting to look at show homes. Great designs and standards

April 12, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Ann,

We're glad you enjoyed your experience viewing our show homes. We appreciate you mentioning our designs and standards. Thanks for the feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Bovis homes littleborough

Having had purchased from Rhodri about 4 years ago we were pleasantly surprised to see him again. His customer service is commendable and nothing is ever too much trouble.

April 12, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Lesley,

We're happy to hear that you were pleasantly surprised and that you found our customer service commendable. We appreciate you taking the time to share your positive experience!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

I visited Bovis Homes in Littleborough…

I visited Bovis Homes in Littleborough yesterday and soon as we entered the office we was greeted by rhodri with a lovely smile and character he gave us all the information we needed and left on a positive note thank you

April 11, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Paula,

We're so happy to hear about the positive and informative experience you had during your visit! It's great to know that you were greeted with a warm welcome and received all the information you needed. Thank you for your feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent help

Excellent help, advice and service. Very friendly and welcoming.

April 12, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi customer,

We appreciate you mentioning our helpful advice and friendly service. Thank you for your positive feedback; it means a lot to us.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Very Helpfull and friendly sales staff…

Very Helpfull and friendly sales staff will make your choice perfect.
In Wellingborough development site , Mandy gave me help to find a good mortgage advisor and solicitor.very frindly.

April 11, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Janitha,

We're happy to hear that our sales team was helpful and friendly! It's great to know the support in finding a mortgage advisor and solicitor was beneficial. Thank you!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent service

Rod was really good, professional, friendly and really knowledgeable, excellent service

April 11, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Geraldine,

We appreciate you sharing your positive experience. We're so glad to hear you received excellent, friendly, and professional service.

Kind Regards,
Kobi
Bovis Homes

Rated 1 out of 5 stars

Disappointing

We had a disappointing experience at Bovis Homes (Elgar Park) Worcester recently. We arrived at the sales office intending to book an appointment to secure a house, and since the door was unlocked, we stepped inside. Unfortunately, we were unceremoniously asked to leave as it was an admin day. While we realise we missed the signage on the door, the lack of interest in us as ready-to-go buyers was surprising. A missed opportunity for the sales team, as we’ve now reserved with another developer

April 7, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Mr J,

Thank you for taking the time to share your experience.

We’re very sorry to hear about your disappointing visit to our Elgar Park sales office and for the way your arrival was handled.

We’re genuinely sorry to hear that this experience led you to reserve elsewhere and appreciate you bringing it to our attention, as feedback like yours helps us improve. We wish you every happiness in your new home and thank you again for your time.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

We recently reserved a home with Bovis in Littleborough

We recently reserved a home with Bovis Homes in Littleborough and had a really positive experience throughout the process.

A big thank you to Rhodri, who was excellent from start to finish. He was patient, knowledgeable, and always willing to take the time to answer our questions in detail. What stood out most was his personal, non-pushy approach — we never felt pressured, which made a big difference when making such an important decision.

The quality of the homes and overall build specification is very high, which gave us real confidence in the purchase. The application process was also smooth, with a supportive and responsive team guiding us every step of the way.

Overall, a great experience so far and we’d definitely recommend Bovis Homes based on our journey to date.

April 10, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Mark,

We're happy to hear that you had a positive experience reserving a home with us. It's great to know that our team's support and the quality of our homes gave you confidence. Thank you for recommending us!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Rhodri and Bovis great experience viewing show home

Rhodri was filling in for a colleague and was very attentive, and couldn’t be more helpful, very good communication, and answered every question we had with great detail. Great show home, very warm and built well. Viewing experience very good overall.

April 9, 2026
Bovis Homes logo

Reply from Bovis Homes

Miss Philippa Lord,

We appreciate you taking the time to share your feedback. We're happy to hear that you found the viewing experience very good overall, and that our team member was attentive and helpful.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Positive experience

Location is lovely, Lisa was very helpful and more then willing to show me the different houses available, she was polite and professional too.

April 10, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Amb Hopkins,

We're happy to hear that you find the location lovely and that the assistance you received in viewing the houses was so helpful, polite, and professional.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Our sales consultant David at the…

Our sales consultant David at the pinhoe development has been an absolute star so far in our process, he is always so polite and welcoming.

He helped myself and my partner to reserve our first home quickly and efficiently!

April 1, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Jade,

We're happy to hear that the sales consultant has been a star and that you found them polite and welcoming. We appreciate you mentioning the quick and efficient reservation of your first home.

Kind Regards,
Kobi
Bovis Homes

Rated 1 out of 5 stars

If there was an option of Zero stars I…

If there was an option of Zero stars I would have rated that. We have purchased our beautiful house in Redlands Village about 2.5 years ago. What was meant to be a beautiful start, turned into Nightmare from day one with major issues still not being resolved. The Bifold door doesnt lock and completely Jams in Summer. The Window is leaking. No smoke/heat alarm in the Kitchen. Several major building regulations not complied with. The Developer has still not resolved any of these major issues and has been ignoring all the major concerns so far. All they have done so far is send several different inspection Engineers, but not apply any resolution.

April 10, 2025
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi JDL,

Thank you for your review.

We are aware of the concerns you have raised and have previously requested further information to allow us to investigate these matters fully. To date, we have not received the details needed to progress this.

We remain willing to review the issues you have highlighted, including those relating to the bifold doors, window, and safety provisions, as soon as the requested information is provided so that appropriate next steps can be taken.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The sales ladies were all very…

The sales ladies were all very professional and helpful

March 31, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Mrs Wotherspoon,

We appreciate your positive feedback and are so glad the sales team helped you!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Ludmila Was absolutely excellent

Ludmila Was absolutely excellent, super helpful and knowledgeable - we felt at ease and our questions were answered with clarity!!

April 7, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Abdoul,

We're happy to hear that our team member was so helpful and knowledgeable! We appreciate you mentioning how at ease you felt and how clearly your questions were answered.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Helpful, accommodating and professional

Helpful, accommodating, friendly and professional! The reservation process was made really simple - Colin and Martin went out of their way to help and support us. Very impressed!

April 6, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Michelle,

We appreciate your kind words! We are so glad the reservation process was simple, and our team offered helpful support. Thank you for your positive feedback.

Kind Regards,
Kobi
Bovis Homes

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look