Box2 Fashion Reviews 1,883

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their durability and how well they wash and wear over time. Many appreciate the accurate sizing and the ease of combining items to create outfits. The delivery service is frequently described as prompt and efficient, with orders arriving quickly and well-packaged. However, some customers also noted occasional issues with product quality, mentioning that certain items felt flimsier or not up to the usual standard. A few people experienced sizing discrepancies, finding some garments to be larger than expected or not true to description, particularly regarding stretch in trousers.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting good quality clothing, excellent... See more

Quality

Customers consistently report positive experiences with product quality. Many reviewers praise the excellent... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease of ordering, whether online... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If I can be really honest it’s a real pleasure to buy from Box 2, I like to find clothes that I can put together to make a beautiful outfit. I bought white trousers and a navy top only to see a pictu... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Box2 for several years I have never needed help with my orders but just recently I had a problem with a blouse /jacket which unfortunately had a fault. When I phoned I could... See more

Company replied

Rated 5 out of 5 stars

Most of my wardrobe consists of Box 2 Clothes. Style and sizing is always good. Ordering by telephone is perfect for me. Deliveries always on time. Thankyou for making shopping easy.

Company replied

Rated 5 out of 5 stars

Very pleasant lady answered the phone when I rang to place an order. Prefer the personal touch rather than ordering online! Very prompt delivery and the garment was exactly as described/ pictured in t... See more

Company replied


Company details

  1. Plus Size Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Women's Clothing Store

About Box2 Fashion

Written by the company

Welcome to Box2

Box2 has always been committed to making beautiful clothes and creating seasonal collections for women size 14 to 32.

Our collections include a fantastic coordinating knitwear range with cardigans, jumpers and ponchos, comfortable and stylish jersey, and of course our bestselling stretch trousers. All exclusively designed by us and expertly made across Europe.

We believe fashion should be fun & easy to care for. In fact, looking good is effortless with Box2. This is why we have been established for over 40 years. Buy now, wear forever.

Please visit our easy-to-use website, where you can browse the full collection. With FREE standard delivery on all orders over £75, FREE returns and our dedicated customer care team, it's easy to create the perfect outfit for any occasion.

Our team is available on 01273 832 956, Monday to Friday, 9am to 5pm, or via our CHAT.

SHOP NOW CONTACT US

Contact info

FREE DELIVERY

Enjoy FREE standard delivery on UK orders over £75.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The size of the Tops & blouse only up to 28?

I have always had a great service from Box 2. However I am disappointed Because the tops/blouses are only up to a size 28.
Please can we have larger sizes
Thanks Joan x

March 23, 2026
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Reply from Box2 Fashion

Hi Joan, last year we had so much stock left unsold in size 30/32 we decided to cut down this year, however we always offer the jersey tops up to that size. Regards Nicky

Rated 5 out of 5 stars

Placing the order was easy

Placing the order was easy. The person I spoke to was friendly and very efficient. Knew about sizing of the product

March 23, 2026
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Reply from Box2 Fashion

Thank you for your wonderful feedback. We are delighted to hear you enjoy speaking to one of the team. We are here to help, give advice or for a friendly chat ❤️

Rated 5 out of 5 stars

Received dry well satisfied my order after three or four…

Received my order after three or four days. I purchased the top from the sale, which was very good value. The material is excellent and the design good, but the colours are rather more than I normally wear, it nevertheless the less delighted

March 23, 2026
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Reply from Box2 Fashion

Thank you so much for taking the time to leave such a wonderful review! Your review means a lot to us 💖

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered and within four days delivered here to Ireland. Clothes as usual lovely.

March 23, 2026
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Reply from Box2 Fashion

We are so pleased to hear that you like the quality of our styles and we were able to deliver quickly and efficiently. That is very important to us 💕

Rated 5 out of 5 stars

Style

Quick delivery and excellent product.

March 23, 2026
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Reply from Box2 Fashion

Thank you for your lovely feedback 💖

Rated 5 out of 5 stars

As always the service is brilliant and…

As always the service is brilliant and very speedy unfortunately on this occasion I will be returning my order as just wasn't quite right for me.
The quality was lovely but just my personal opinion on how I looked.

March 19, 2026
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Reply from Box2 Fashion

Thank you so much for your 5* review 💕

Rated 5 out of 5 stars

The lovely booklet with the beautiful…

The lovely booklet with the beautiful clothes. The helpful staff when you phone to put in an order and their honest options when you ask questions about the product. The next day delivery when needed.

March 28, 2026
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Reply from Box2 Fashion

Thank you for your wonderful feedback. We are delighted to hear you enjoy speaking to one of the team. We are here to help, give advice or for a friendly chat. 😘

Rated 5 out of 5 stars

Brilliant!

Speedy response to order, quick dispatch, great clothes. Effortless communication. Easy returns. What's not to like?

March 20, 2026
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Reply from Box2 Fashion

🤩 Thank you so much for awarding us a five-star rating!

Rated 1 out of 5 stars

Quality of material was very poor

Quality of material was very poor. I have noticed with several recent purchases that they are poorer in fabric quality than I am used to from Box 2. I have been a customer of Nicki's since Duke Street days. It is a shame.

March 19, 2026
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Reply from Box2 Fashion

Hi Pat, I am sorry you were unhappy with the Fiona top, the fabric is viscose/linen mix, it sells very well for us but I appreciate not to everyone's taste. I think you had the 100% linen in the past, these are available now. Hope you like the new collection. Best wishes Nicky

Rated 5 out of 5 stars

another success story for Box 2…

After a chat on the phone about what I woul. It is always good to get the sellers input about what you would like to order order - the outcome was a smaller size would be suitable & believe me it was - a fabulous fit and really easy & comfortable to wear. Also the price was very very reasonable

March 16, 2026
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Reply from Box2 Fashion

Thank you for your wonderful feedback. We are delighted to hear you enjoy speaking to one of the team. We are here to help, give advice or for a friendly chat. ❤️

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