Box2 Fashion Reviews 1,873

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,419 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are well-made, durable, and often last for years. The delivery service is frequently highlighted as prompt and efficient, with many people appreciating the quick arrival of their orders and secure packaging. The overall service is also highly regarded, with reviewers finding the ordering process easy and the staff helpful and pleasant. However, some customers also noted occasional issues with product quality, describing certain items as flimsy, thin, or not meeting their usual standards. A few other people felt that some garments were not accurately described, particularly regarding stretch or sizing, leading to disappointment with the fit.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of garments,... See more

Delivery service

Consumers consistently report positive experiences with delivery services. Many reviewers highlight the speed... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of the ordering... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the efficient, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of Box2 for several years I have never needed help with my orders but just recently I had a problem with a blouse /jacket which unfortunately had a fault. When I phoned I could... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying from Box 2 for years and the quality of their clothes has been consistently high throughout. I’ve never sent anything back so I don’t know how they deal with returns. My order has a... See more

Company replied

Rated 5 out of 5 stars

Very pleasant lady answered the phone when I rang to place an order. Prefer the personal touch rather than ordering online! Very prompt delivery and the garment was exactly as described/ pictured in t... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, super-fast delivery in paper, not plastic. Items always fit, sizing is really good. Materials are easy on the skin and the clothing is timeless and ageless. Items are very g... See more

Company replied


Company details

  1. Plus Size Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Women's Clothing Store

About Box2 Fashion

Written by the company

Welcome to Box2

Box2 has always been committed to making beautiful clothes and creating seasonal collections for women size 14 to 32.

Our collections include a fantastic coordinating knitwear range with cardigans, jumpers and ponchos, comfortable and stylish jersey, and of course our bestselling stretch trousers. All exclusively designed by us and expertly made across Europe.

We believe fashion should be fun & easy to care for. In fact, looking good is effortless with Box2. This is why we have been established for over 40 years. Buy now, wear forever.

Please visit our easy-to-use website, where you can browse the full collection. With FREE standard delivery on all orders over £75, FREE returns and our dedicated customer care team, it's easy to create the perfect outfit for any occasion.

Our team is available on 01273 832 956, Monday to Friday, 9am to 5pm, or via our CHAT.

SHOP NOW CONTACT US

Contact info

FREE DELIVERY

Enjoy FREE standard delivery on UK orders over £75.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’ve just got 6 pairs of the trousers I…

I’ve just got 6 pairs of the trousers I love them.
I love the blouse but am disappointed because I wore it last week and when I took my coat off it was very creased. I considered returning it but I have washed it.

March 26, 2026
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Reply from Box2 Fashion

🤩 Thank you so much for awarding us a five-star rating, we are so glad you love your trousers

Rated 4 out of 5 stars

Top was at least 3 times too wide

Top was at least 3 times too wide. Ordered my usual size.
Impressed with returns policy worked well.

March 23, 2026
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Reply from Box2 Fashion

Thank you for your feedback. We are always here and happy to help with styles and fit. ❤️

Rated 5 out of 5 stars

The item I ordered was as described I…

The item I ordered was as described I was informed of delivery and my item arrived safe and sound via Royal Mail within a couple of days thank you Box 2

March 23, 2026
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Reply from Box2 Fashion

We are so pleased to hear that you like the quality of our styles and we were able to deliver quickly and efficiently. That is very important to us. 😍

Rated 5 out of 5 stars

Happy with my experience

The jeans I bought were not a suitable fit for me, so I returned them. The process of returning an item was very straightforward and the refund was confirmed quickly. I bought a different pair of trousers instead and these fitted perfect. I am delighted with both the fit and the quality.

March 25, 2026
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Reply from Box2 Fashion

Thank you for your positive review, there will be more shapes in jeans later this year. Enjoy your trousers. Nicky

Rated 2 out of 5 stars

Very disappointed in the packing of one…

Very disappointed in the packing of one of the items which was so badly creased and put into the chest bag that I had thought it had been sent out without inspection after a return. I therefore did not even try it on.

March 24, 2026
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Reply from Box2 Fashion

Hi Kathy, I am so sorry that you had a problem with one of our tops, I presume it was the navy linen top? We have re-packaged most of our linen from the Italian supplier as their quality control was not up to scratch and I apologise that one slipped though the net. Please use the free returns service and we will refund immediately. Best wishes
Nicky

Rated 5 out of 5 stars

Lorna

Always pleased with purchases and if I need a different size you are also very accommodating. Thank you ☺️

March 24, 2026
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Reply from Box2 Fashion

Thank you, best wishes, Nicky

Rated 5 out of 5 stars

The size of the Tops & blouse only up to 28?

I have always had a great service from Box 2. However I am disappointed Because the tops/blouses are only up to a size 28.
Please can we have larger sizes
Thanks Joan x

March 23, 2026
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Reply from Box2 Fashion

Hi Joan, last year we had so much stock left unsold in size 30/32 we decided to cut down this year, however we always offer the jersey tops up to that size. Regards Nicky

Rated 5 out of 5 stars

Placing the order was easy

Placing the order was easy. The person I spoke to was friendly and very efficient. Knew about sizing of the product

March 23, 2026
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Reply from Box2 Fashion

Thank you for your wonderful feedback. We are delighted to hear you enjoy speaking to one of the team. We are here to help, give advice or for a friendly chat ❤️

Rated 5 out of 5 stars

Received dry well satisfied my order after three or four…

Received my order after three or four days. I purchased the top from the sale, which was very good value. The material is excellent and the design good, but the colours are rather more than I normally wear, it nevertheless the less delighted

March 23, 2026
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Reply from Box2 Fashion

Thank you so much for taking the time to leave such a wonderful review! Your review means a lot to us 💖

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered and within four days delivered here to Ireland. Clothes as usual lovely.

March 23, 2026
Box2 Fashion logo

Reply from Box2 Fashion

We are so pleased to hear that you like the quality of our styles and we were able to deliver quickly and efficiently. That is very important to us 💕

Rated 5 out of 5 stars

Style

Quick delivery and excellent product.

March 23, 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you for your lovely feedback 💖

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