Box2 Fashion Reviews 1,868

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,419 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are well-made, durable, and often last for years. The delivery service is frequently highlighted as prompt and efficient, with many people appreciating the quick arrival of their orders and secure packaging. The overall service is also highly regarded, with reviewers finding the ordering process easy and the staff helpful and pleasant. However, some customers also noted occasional issues with product quality, describing certain items as flimsy, thin, or not meeting their usual standards. A few other people felt that some garments were not accurately described, particularly regarding stretch or sizing, leading to disappointment with the fit.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of garments,... See more

Delivery service

Consumers consistently report positive experiences with delivery services. Many reviewers highlight the speed... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of the ordering... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the efficient, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of Box2 for several years I have never needed help with my orders but just recently I had a problem with a blouse /jacket which unfortunately had a fault. When I phoned I could... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying from Box 2 for years and the quality of their clothes has been consistently high throughout. I’ve never sent anything back so I don’t know how they deal with returns. My order has a... See more

Company replied

Rated 5 out of 5 stars

Very pleasant lady answered the phone when I rang to place an order. Prefer the personal touch rather than ordering online! Very prompt delivery and the garment was exactly as described/ pictured in t... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, super-fast delivery in paper, not plastic. Items always fit, sizing is really good. Materials are easy on the skin and the clothing is timeless and ageless. Items are very g... See more

Company replied


Company details

  1. Plus Size Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Women's Clothing Store

About Box2 Fashion

Written by the company

Welcome to Box2

Box2 has always been committed to making beautiful clothes and creating seasonal collections for women size 14 to 32.

Our collections include a fantastic coordinating knitwear range with cardigans, jumpers and ponchos, comfortable and stylish jersey, and of course our bestselling stretch trousers. All exclusively designed by us and expertly made across Europe.

We believe fashion should be fun & easy to care for. In fact, looking good is effortless with Box2. This is why we have been established for over 40 years. Buy now, wear forever.

Please visit our easy-to-use website, where you can browse the full collection. With FREE standard delivery on all orders over £75, FREE returns and our dedicated customer care team, it's easy to create the perfect outfit for any occasion.

Our team is available on 01273 832 956, Monday to Friday, 9am to 5pm, or via our CHAT.

SHOP NOW CONTACT US

Contact info

FREE DELIVERY

Enjoy FREE standard delivery on UK orders over £75.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 2 out of 5 stars

Baggy trousers

Romi Off White. Lovely fabric but see through. This means that the side pockets are clearly visible which spoils the look. I realise these are supposed to be loose fitting but they are huge. Where the two trouser legs meet to top of the wastband measures 14" which means that when on a 5'3" size 16 woman where the two trousers meet is halfway down towards the knees. Might be OK in navy but in off white looks ridiculous.
Rosaria Navy 14-16: Again more than loose fitting. Where the two trouser legs meet to waistband measures 15" so see comments above. Swamped by this garment.

March 30, 2026
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Reply from Box2 Fashion

Thank you for your feedback. In putting our collections together we aim to cater to all styles and fabrics. The Romi and the Rosaria are a wide leg fit but we offer many styles more fitted and in various fabrics such as stretch or jersey. In our trouser collection, we also stock different lengths. We are always happy to help with fit and styles.

Rated 5 out of 5 stars

Very pleasant lady answered the phone…

Very pleasant lady answered the phone when I rang to place an order. Prefer the personal touch rather than ordering online! Very prompt delivery and the garment was exactly as described/ pictured in the catalogue. Very good quality to. Will definitely order something else in the future!

March 30, 2026
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Reply from Box2 Fashion

Thank you so much for taking the time to leave such a wonderful review! Your review means a lot to us 💖

Rated 3 out of 5 stars

I really like your products and…

I really like your products and appreciate your customer service, however, it’s extremely disappointing that so many of your styles now do not come in sizes 28/30/32
I’m sure you have sound commercial reasons for this but I feel sure that I am not the only customer disappointed in your decision.

March 30, 2026
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Reply from Box2 Fashion

Thank you for your feedback. We understand how important it is to have a wide range of sizes available and a lot of our styles come in size 14-32. When putting together our collection, we look at customer demand and what is available from the supplier, so I am sure you will appreciate this is not always possible. We are here to help with styles and fit.

Rated 5 out of 5 stars

Excellent service

Excellent service. Wonderful, helpful staff manning the phone lines. Thanks Ingrid for your help sorting out my size dilemma. The larger size fits !!Good quality clothing, beautifully packaged. A joy to do business with you. Thank you all so much.

March 27, 2026
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Reply from Box2 Fashion

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We are pleased to hear you love our styles and we are always here to help🤩

Rated 5 out of 5 stars

Lovely Knitwear Purchased

Bought two lovely knitwear items and both were lovely when I received them. Just as pictured on the website. Fit was good. Order arrived quickly. It had to go through customs here in Ireland but AnPost was very quick with sending me notification of fees owed and parcel arrived shortly after. I have bought items from Box 2 several times and have always been happy upon receiving them. Cheers

March 27, 2026
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Reply from Box2 Fashion

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We are pleased to hear you love our styles and that we were able to deliver to you quickly🤩

Rated 4 out of 5 stars

Lovely jumper

Lovely jumper, good quality as described

March 23, 2026
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Reply from Box2 Fashion

Thank you for your review. The Moira Organic Jumper is beautiful and has been very popular ❤️

Rated 5 out of 5 stars

Easy to order

Easy to order, good information about garment ,great fit love the option of shorter length.

March 25, 2026
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Reply from Box2 Fashion

Thank you for your lovely feedback. We offer different lengths in many of our trouser styles💖

Rated 5 out of 5 stars

I’ve just got 6 pairs of the trousers I…

I’ve just got 6 pairs of the trousers I love them.
I love the blouse but am disappointed because I wore it last week and when I took my coat off it was very creased. I considered returning it but I have washed it.

March 26, 2026
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Reply from Box2 Fashion

🤩 Thank you so much for awarding us a five-star rating, we are so glad you love your trousers

Rated 4 out of 5 stars

Top was at least 3 times too wide

Top was at least 3 times too wide. Ordered my usual size.
Impressed with returns policy worked well.

March 23, 2026
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Reply from Box2 Fashion

Thank you for your feedback. We are always here and happy to help with styles and fit. ❤️

Rated 5 out of 5 stars

The item I ordered was as described I…

The item I ordered was as described I was informed of delivery and my item arrived safe and sound via Royal Mail within a couple of days thank you Box 2

March 23, 2026
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Reply from Box2 Fashion

We are so pleased to hear that you like the quality of our styles and we were able to deliver quickly and efficiently. That is very important to us. 😍

Rated 5 out of 5 stars

Happy with my experience

The jeans I bought were not a suitable fit for me, so I returned them. The process of returning an item was very straightforward and the refund was confirmed quickly. I bought a different pair of trousers instead and these fitted perfect. I am delighted with both the fit and the quality.

March 25, 2026
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Reply from Box2 Fashion

Thank you for your positive review, there will be more shapes in jeans later this year. Enjoy your trousers. Nicky

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