While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Seems like the person who was working on my issue in my computer gave up halfway through. He sent me to voicemail when I call him back and didn't fix anything. Wasted about an hour and a half waiting... See more

Rated 5 out of 5 stars

I have used Phillip in the past and so very glad he was a vailable today. His customer service and work is excellent. Thank you again!! one happy customer.

Rated 5 out of 5 stars

On the weekends is hardly any businesses that's opens, and i had an issue with my computer. I went online and started my search I came across quite a few, but I choose Boxaid, because of there transpa... See more

Company replied

Rated 5 out of 5 stars

Boxaid is a life saver! Seemingly simple problems can bring productivity to a hault. I've spent days trying to resolve an issue. Google chat was no help because it doesn't exist anymore! Their "he... See more

Company details

  1. Computer Repair Service
  2. also in
  3. Computer Accessories Store
  4. Computer Support and Service Company

Information provided by various external sources

When you need live online tech support and can't figure out the problem on your own, give us a call at 800-999-6872 and our online PC support specialists will fix your problem remotely. Our technicians can fix most problems without packing up your computer and taking it to a store. All our technicians are in the United States and we have been in business since 2007 and reviewed by the Wall Street Journal.


Contact info

4.0

Great

TrustScore 4 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(33)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Seems like the person who was working…

Seems like the person who was working on my issue in my computer gave up halfway through. He sent me to voicemail when I call him back and didn't fix anything. Wasted about an hour and a half waiting on him to help and never got any update or support. Thanks!!

November 8, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I have used Phillip in the past and so very glad he was a vailable today. His customer service and work is excellent. Thank you again!!
one happy customer.

October 31, 2026
Unprompted review
Rated 5 out of 5 stars

Did their job at a reasonable price

Good experience with Boxaid. The price was very good. The service did their job. I will call them first for future needs like this one, which was a malware, not fully eradicated by Bitdefender.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Boxaid and IT Expert, John, are Fabulous!

John at Boxaid is amazing to work with - knowledgeable, personable, and very easy to work with. The Boxaid business model is also very easy, reliable, and provides great support. I'm very happy and will continue to use them/John whenever I need IT support.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Boxaid makes computer problems go away.

Boxaid makes computer problems disappear without having to leave my computer at a big box store and waiting for days to get it back and sometimes without any positive results. I would recommend this site to anyone who is looking for results without the hassle of tugging your computer to a computer repair store.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

John at Boxaid Ext 109

This is something that I never do, but cannot let this pass. I HIGHLY recommend John at Boxaid Ext 109 you will not regret it. He listens and then fixes. He is a computer genius. I have used Boxaid for many years and never presented a problem to him that he could not fix.
and believe me I have had some doosy's. He is also a printed author .Try him you will not regret it if you want it right the first time.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Phil is the best

Phil is the best. He not only fixed camera and sound issues that another remote tech service couldn't he was patient and very polite. I would recommend Boxaid to anyone needing computer fixes.
Thank you

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

I would give 10 stars if I could

I would give 10 stars if I could! John at Boxaid was amazing to work with. He answered every question I threw at him and he gave me a lot of good advise in addition to getting my computer up and running like new! I HIGHLY recommend Boxaid for any computer related issues you might have!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience! My new go-to for support.

Glad i went ahead and gave Boxaid a shot...extremely impressed with the service all around! Phil was an extremely pleasant, patient, and knowledgeable tech and was great to work with. Saved myself many hours of future frustrations with getting some file sharing/networking issues, and couple other things. Thanks Boxaid and Phil! A+

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

John was exceptional!

John was exceptional! He knew EXACTLY how to fix my problem, and made suggestions to improve the speed which helped tremendously. I LOVED that he would log in remotely and I didn't have to drive somewhere to drop off my computer, and leave it there for who knows how long, and then drive back to pick it up, hoping they got all the issues resolved. The fact that we could talk at the same time that he was working on my computer, and I could show him what my issues were was invaluable. I will NEVER use anyone else, or any other company again to repair any of my computers. They go above and beyond! Wish I could leave 10 stars instead of 5!

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

John saved the day for me

John saved the day for me! I was in a desperate time crunch and needed my problem solved. As soon as I called Boxaid and met John he easily fixed my issue. I was able to have my meeting in the with my computer working as I needed. I will gladly use his services
in the future. Thank you John w Boxaid.

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

Incredibly happy I found Boxaid, especially John!

For the last day I tried to fix a major computer problem. Was terrified that I was going to lose critical data (and yes it was backed up, but "corrupted"). While John fixed that problem, he also optimized my computer. An hour later, my problem resolved and computer healthier, I celebrated. So happy I found Boxaid. I highly recommend them. And thank you to John!

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

I was having issues saving my pictures…

I was having issues saving my pictures and videos to my external hard drive. I contacted Box Aid for the quick help and the person that I was talking to really helped me out. I was then able to save my pictures and videos onto external hard drive. Thank you so much!

August 17, 2021
Unprompted review
Rated 5 out of 5 stars

Just contacted Boxaid as I was very impressed !

Just contacted Boxaid as I was wondering if I had a bug in my computer preventing me from accessing an app I need for my work from home job. The tech support guy I talked to was generous with his time and fully informative as to what the problem might be. Not my computer apparently which was a relief ! He didn't charge me or ask for money. He recommended the next steps I should take which I am following up on. I would use this company again in a heartbeat if I needed further tech support !!

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

I had an issue with microsoft word that…

I had an issue with microsoft word that I spent 2 days trying to fix. In the past, I was somehow able to do fix this the few times it reared its ugly head. This time, however, I was stuck so I tried Boxaid for the first time and Kristina worked for over 2 hours trying to find a solution. In the end she said that I had to do a Windows 8 reinstall. This did not cost many anything since she could not fix it. I am delighted with the service and will definitely use them again if the need arises. I highly recommend Kristina and Boxaid.

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

I wasn't sure how this would all work…

I wasn't sure how this would all work out. What I will say is that I worked with Kristina and she was great and explained everything. She has made me a believer and would not hesitate to use them again.

November 18, 2020
Unprompted review
Boxaid logo

Reply from Boxaid

wow thanks for the great review Michael!

Rated 5 out of 5 stars

Whenever I have a problem

Whenever I have a problem, big or small, Boxaid has been able to resolve any of my computer issues.
They are simply the best!!

October 17, 2020
Unprompted review
Boxaid logo

Reply from Boxaid

thank you for the kind words Micheal!

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look