God service .
Company replied
Boxer
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God side og nem at overskue.
Company replied
En super god behandling 👍
Company replied
Still waiting for them to contcat me. I should have had internet already last week, 8 days ago, but here I am now, still waiting. More than that, I 'm still waiting for someone to contact me, to e... See more
Company replied
Company details
About Boxer
Written by the company
Boxer udbyder bredbånd, tv og streamingtjenester. Med Boxer kan du få lynhurtigt bredbånd, de største danske streamingtjenester og alle de tv-kanaler, vi danskere ser mest. Du kan få det samlet til en billig pris eller enkeltvis – det er op til dig. Læs mere på boxer.dk
Åbningstider i kundeservice og teknisk support:
Mandag - torsdag kl. 9.00 - 17.00
Fredag kl. 9.00 - 16.00
Lørdag kl. 10.00 - 16.00 (kun teknisk support)
Søn- og helligdage lukket
Vi behandler personoplysninger i overensstemmelse med gældende regler. Læs mere om vores persondatapolitik på boxer.dk.
Mandag - torsdag kl. 9.00 - 17.00
Fredag kl. 9.00 - 16.00
Lørdag kl. 10.00 - 16.00 (kun teknisk support)
Søn- og helligdage lukket
Vi behandler personoplysninger i overensstemmelse med gældende regler. Læs mere om vores persondatapolitik på boxer.dk.
Contact info
They lied to me
I applied online for their fiber broadband service and sent them an email inquiry the same day with this content:
__________________________
A couple of considerations about this order:
· I want to use my own router.
· I need to be able to open ports.
__________________________
They replied to me 15 days later (their response times are extremely long) this:
__________________________
If you place the router in bridgemode, you will be able to use your own.
Also you are able to open ports.
__________________________
I called them 2 days ago to put their router in bridge mode (I can't do it directly) and today they have activated it, but I still can't open ports.
I called them to explain the problem and my (unpleasant) surprise was that they told me that in order to be able to open a port I would need a fixed IP and that they do not offer that service.
For this reason, I wanted to cancel my subscription with them but they tell me that I can't do it until 6 months from now (due to the permanence commitment).
They lie to me and now they won't let me cancel my subscription! :-(
February 4, 2021
Unprompted review
Reply from Boxer
Hi Juan
I will start, with saying sorry for the issues on this order.
We have looked further into the possibilities to provide you the internet that you want, this is not possible, and therefor the cancellation of your order, so you can find anther provider for the internet.
I have sent you an email, where i confirm this.
Best regards
Mike, Boxer A/S
Big mistake. We chose boxer after looking at several…
We chose boxer after looking at several alternatives when our contract with Waoo/Eniig was terminated last year, we were told by the salesman that the transfer of our internet and TV between the two companies would be smooth and problem free.
Unfortunately this wasn’t the case. I spent the first five hours checking again and again that I had connected everything as I had been told, and it just didn’t work, to cut a long story short after several phone calls, we established that the fault was with Boxer, something about a MAC number that did not match the one on our box. At this moment the problem has not been resolved, and we are despairing, my wife is a mobile physiotherapist, and cannot contact doctors, patients, or get on to her patient journals as it on a special server, so far boxer have just said that they cannot tell us when we be connected, I consider this to be a breach of contract, and will look for alternatives tomorrow, that is if I can get a company to connect us within a few hours ?
February 2, 2021
Unprompted review
Reply from Boxer
Hello Nick,
I'm sorry that you've endured issues during your transition to us as a broadband provider. I would really like to take a look on your case, and hopefully resolve it immediately, so you wont encounter any further problems.
Therefore would i recommend that you send an email to: Boxer-trustpilot@boxertv.dk with your customer number. Then we can take a look at your case and find a solution.
Best regards,
Mikkel, Boxer A/S
Reply from Boxer
Hej Peter
Tak for din flotte anmeldelse af os - For ever Peter 💪
Med venlig hilsen
Mike, Boxer A/S
Freedom to choose-NOT TRUE!
Unfortunately, Boxer is the only option for the building I live in. Their slogan is you get too choose your own channels, which is NOT true. Because channels are linked to other channels in the different packages, you’re forced to pick channels you never watch! Their slogan is misleading. Why am I forced to have several German, Swedish, Norwegian channels and cartoon channels when I’m not interested? That’s why Bocer IS NOTYIUR FREEDOM TO CHOOSE, as their slogan says. Also their are no American/British news channels offered!
October 21, 2020
Reply from Boxer
Hi Nikoline
Thank you for the feedback.
I see you have Boxers "Max Package" therefore you subcribe to all available Channels.
Certain channels like DR1, DR2, DRramasjang (and some regional channels) are "free to air/Tax paid" , and are accessible to everyone in Denmark through antenna, even without a Boxer subscription.
As for the German, Swedish and Norwigian channels, they are all part of the public service agreement, Boxer as a danish service provider has to fulfill.
We're extremely pleased that you have chosen Boxer as your provider.
And we would gladly help you experience the actual freedom choice, Boxer offers.
Please write us at boxer-trustpilot@boxertv.dk, and we will do our vey best to customize your agreement to fit your needs.
Kind regards
Per, Boxer
de er bare helt i top-
October 21, 2020
Reply from Boxer
Hej Finn
Du er bare helt i top😉
Dejlig hilsen som du har sendt os her på siden.
Jeg håber at du har en helt fantastisk dag.
Med venlig hilsen
Mette, Boxer A/S
Det er bare en super udbyder
Det er bare en super udbyder, god service og rigtig god til at informere. Og så får man god valuta for pengene.
October 21, 2020
Reply from Boxer
Hej Flemming
Virkelig flot hilsen - så stor tak for den :-)
Du fremhæver nogle punkter, som virkelig varmer vores hjerter ❤
Jeg lover, at vi nok skal fortsætte det gode niveau, så du kan forblive kunde mange år frem.
Rigtig god dag.
Mange hilsner
Mette, Boxer A/S
For lang tid om at skifte mellem program
October 21, 2020
Reply from Boxer
Hej Katrine
Tak for din bedømmelse af os.
Normalt kan det godt tage et sekund eller 3 før den lige har skiftet, oplever du længere tid i mellem, så må du meget gerne kontakte os, så vi kan få kigget på udfordringen.
Med venlig hilsen
Mike, Boxer A/S
God og billig tv
October 21, 2020
Reply from Boxer
Hej Kai,
Tak for din anmeldelse - Den kan du tro vi er glade for!
Med venlig hilsen
Mike, Boxer A/S
God service...dog for lang ventetid i…
God service...dog for lang ventetid i kundeservice..var nummer 15 i køen, og ventede ca. 1/2 time på at komme igennem.
October 11, 2020
Unprompted review
Reply from Boxer
Hej Søren.
Tusind tak for de flotte stjerner - det varmer, kan du tro! 😍
Skønt og hører, at du altid får en god service når du kommer igennem til os.
Hos Boxer gør vi altid vores bedste for at besvare vores kunder hurtigst muligt, og det er derfor ikke normalt og opleve længere ventetid hos os - så vi beklager at du har skulle vente lidt ekstra tid denne gang. 😃
Vi vil ønske dig en skøn dag.
Med venlig hilsen
Camilla, Boxer A/S
Channels I pay for are not available…
Channels I pay for are not available now and then, or often not available.
September 24, 2020
Unprompted review
Reply from Boxer
Hi Richard
Thank you for the review
That is not how it should be - There for i will ask you to contact our support on +45 70332033 so we can look into this issue.
Best regards
Mike, Boxer A/S
Glad for boxer tv
Jeg er glad for boxer tv ser meget tysk tv så det er kedeligt at man kunkan se zdf på tv de andre skal man se på tablet
September 23, 2020
Unprompted review
Reply from Boxer
Hej Jytte,
Tak for din bedømmelse af os.
Det er desværre kun denne kanal vi har på sendefladen på det almindelige Flow tv, derfor har vi netop sørget for at de ligger på Boxer Play.
Med venlig hilsen
Mike, Boxer A/S
Godt tv antenne signal og god og stabil…
Godt tv antenne signal og god og stabil internetforbindelse.
September 23, 2020
Unprompted review
Reply from Boxer
Hej Bo,
Tak for din anmeldelse af os.
Det er bare helt fantastisk at høre det er stabilt og godt 🙌
Med venlig hilsen
Mike, Boxer A/S
Net delen fungere super 5 stjerner
Net delen fungere super 5 stjerner, men tv signalet er for ringe. Antennen skal flyttes dag og aften og tv2 signalet er der ofte problemer med.
September 23, 2020
Unprompted review
Reply from Boxer
Hej Jan
Tak for din anmeldelse.
Desværre er signalet ikke lige så stærkt på disse som på en tagantenne, derfor kan der føles forstyrrelser - Det kan man slippe udenom ved at benytte Chrome Cast og streme sin pakke via Boxer Play, her er du kun afhængig af din internetforbindelse.
Med venlig hilsen
Mike, Boxer A/S
Good solution with antena
I needed a solution with antena and being able to choose my own internet provider. Boxer was along TeliaTv the only two providers. I had the second one before and after moving to boxer, it was a big improvement. Sometimes due to the building location the signal gets lost but it’s rare.
All In all very happy with the service. Prices are also I believe competitive and you have the possibility to change among Chanel’s 2 pero month I believe...
September 23, 2020
Unprompted review
Reply from Boxer
Hi Hans,
Thank you so much for those awsome words about us!
It warm to hear that you're happy with the products that we offer, we belive that the price is very competative aswell.
Best regards
Mike, Boxer A/S
Et problem med en Denver tablet
Et problem med en Denver tablet. Problemet var Denvers og ikke Boxers. Boxers service og informationer var perfekte.
August 27, 2020
Unprompted review
Reply from Boxer
Hej Ib
Tak for din skønne update her på siden, det luner hos os.
Tak for din ros og deling.
Ønsker dig en dejlig dag.
Med venlig hilsen
Irene, Boxer A/S
Reply from Boxer
Hej Per
Godt at høre at det virker for det meste. Det skulle jo gerne virke hele tiden, så tøv endelig ikke med at kontakte os, hvis du oplever udfordringer. Vi sidder klar på mail og telefon næste hver dag.
Tak for din tid og hilsen her på siden.
Jeg håber, at du går en dejlig weekend i møde.
Med venlig hilsen
Mette, Boxer A/S
super god service og kvalitet
April 23, 2020
Unprompted review
Reply from Boxer
Hej Lone
Sikke en dejlig hilsen fra dig - den varmer meget.
God service og god kvalitet, det er netop noget af det, som vi dagligt arbejder hårdt for at opretholde.
Jeg ønsker dig en den bedste dag og takker mange gange for din hilsen.
Med venlig hilsen
Mette, Boxer A/S
Er glad for boxer
April 23, 2020
Unprompted review
Reply from Boxer
Hej Allan
Super fin hilsen tak for den.
Vi er også glad for dig som kunde og vil sige tak for din tid og deling.
Håber du får en dejlig weekend.
Med venlig hilsen
Irene, Boxer A/S
Ok tv udbyder men alt for lang ventetid…
Ok tv udbyder men alt for lang ventetid ved tlf henvendelse
February 9, 2020
Unprompted review
Reply from Boxer
Hej Flemming
Tak for din anmeldelse.
Jeg beklager den ventetid vi har i øjeblikket, vi arbejder hårdt for at nedbringe den og gør alt for at besvare vores kunder så hurtigt som muligt.
Dejligt at se at du ellers er tilfreds med os.
Jeg vil ønske dig en dejlig dag.
Med venlig hilsen
Irene, Boxer A/S
I can completely understand that Boxer…
I can completely understand that Boxer has many new customer after You See decided to make a move that should get the CEO fired by canceling several channels. Boxer did what they could to get my service running on temporary antennas at no cost. This is how customer service is done. I don't expect everything to be perfect, but Boxer was very helpful, the user support was very knowledgeable of the product and overall it was an easy and might I say pleasurable experience.
Thanks Boxer
January 6, 2020
Unprompted review
Reply from Boxer
Hi Glenn
Thank you very much for your review.
Glad to hear that you got just the service you needed.
Wish you a nice day.
With best regards
Irene, Boxer A / S
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