Boxie24 Storage Reviews 

(Boxie24 in Australia )my disappointment and frustration with the misleading information and hidden charges associated with your storage hire service.

When I initially signed up, your advertisement clearly stated that the service included free storage, which was a key factor in my decision to proceed. However, I have since been charged unexpected fees that were never mentioned during the booking process or outlined transparently in your terms and conditions. This feels like a deliberate attempt to hide costs and mislead customers.

To make matters worse, your customer service has been unhelpful and dismissive when I tried to raise the issue. I feel like I’ve been tricked into a service under false pretenses, which is not only unprofessional but borders on deceptive business practice.

The boxes themselves were fine. They got my stuff from A to B and I know the movers appreciated them. This is my second time moving in Amsterdam in two years, I used Boxie the last time I moved as well. The first time I had no issues.

The customer service this last move was abhorrent. I moved from the ground floor to the third floor of a building. I called the day of my pick up and asked if there was a way to know where I fell in the queue so I could plan accordingly, I had meetings in the afternoon. They told me there was “no way to know” okay…

I then asked if the movers could help me at all with the boxes. I have a shoulder injury so I was concerned about moving 40 boxes down three flights of stairs by myself. He said there was nothing they could do, I could ask the drivers but “if it were me I would tell you no.” He then complained about providing this service in Amsterdam as if I, the paying customer was a huge inconvenience for him.

This put me in a tough spot. If the drivers said no they would have to wait for me to move the boxes down. I couldn’t A. Keep them waiting and B. Potentially miss my meetings because I’m moving boxes. So I moved them myself. It took almost two hours. When the drivers arrived they were very apologetic and said they would have helped me, they were shocked I was able to do it all myself.

2 stars because the drivers were lovely, the boxes worked. Three stars off because whoever I spoke to on the phone should be fired. He was a jerk and really unhelpful. I understand the Netherlands has a low customer service priority but being flat out rude to your customers is not the way to go. I would only recommend this service if you have a partner to help you or if you live in an elevator building or the ground floor. Otherwise don’t bother.

I could manage all online. Pick up happened quickly and on point. Very responsive customer service.

For future customers, please be aware that deliveries will not be made to your door—boxes will be left on the ground floor, and no assistance will be provided. Despite my request for the earliest possible pickup time, it was delayed by two hours past the latest scheduled slot, with no prior communication. When I contacted customer support to address the issue, the agent was rude and dismissive, offering no explanation or apology. Additionally, the pickup process was slow, and the workers handled the boxes carelessly, causing scratches on both the floors and walls. While the concept of reusable boxes is great, the execution was extremely disappointing.

Verry professional and Handel's your furniture like their own.. packed everything neat .. verry helpful when calling them and friendly

Quick communication and very nice personnel

Quick and Helpful!

Shady!
The service itself is not bad. Both customer service and pick up/drop off staff were friendly and helpful. However, they should definitely be more transparent and clear about the returning fees involved in the contract/website. You'll have to pay a huge amount of money even if you're picking up your belongings yourself. So it feels extra fishy specially because they pay/offer discount for a 5 star review within the first month (you have to rent a storage unit for at least 2 months)

Great service, people were nice when picking up stuff.

Pick up took 4 days due to them being so busy and not being able to align their pick up time with my availability and also was charged €125 for only 3 or 4 items that I helped to bring down 1 floor with an elevator. I understand a pick up fee was charged but I didn’t even have time to bring my items down stairs because they arrived at my home the same time I did. Great company just service and communication needs to be more transparent

I recently used a storage place and had a great experience! The staff was friendly and helpful, ensuring that the rental process was smooth and efficient. Overall, I highly recommend this storage place for anyone in need of extra space and do not have to worry fr it to be transferred.

Very happy that I chose boxie24. They help you in advance with making sure you choose the correct size.

The person picking up my things for storage was well on time and called in advance to let me know when he would arrive.

He was very friendly and took care of packing all my boxes onto the car. Everything went very quick and smoothly.

Will definitely recommend using Boxie24 if you need to storage.

The delivery went great, all of my items were there in good shape. Many thanks to the drivers for helping me get my stuff to my room on the ground floor.

The whole process was easy. The company contacted me for a more personalised experience as soon as I registered and gave me good advice. The pick up team was amazing, and helped me with some the whole way.

Friendly and efficient service.
I booked on their website over the weekend, someone called me on Monday to confirm details, and they came to pick my stuff up on Thursday. Everything was well arranged, the customer service is helpful, and their pickup service is greatly appreciated.
Only point of improvement - It would be nice if they had a shorter storage period, as the minimum right now is 2 months.

Nightmare, avoid at all costs
I felt extremely let down by boxie24 service in Netherlands and I was genuinely shocked to read the positive reviews below. I patiently waited for them to collect my boxes for an entire day, but they never showed up. When I contacted their customer service for some assurance that they would pick up my items as agreed upon, and ETA, they claimed they couldn't reach their drivers and couldn't provide any feedback.
On multiple occasions, their staff had an intimidating approach and even threatened to cancel my booking (which they actually did), even though they were well aware that I had packed everything and needed to vacate my rented flat within a few hours. Despite our time constraints, which they disregarded, they insisted on canceling the booking, which added unnecessary stress to an already tense situation. Plus added financial damage.,It's disheartening to see how they used this situation against us during such a difficult time. The entire experience was nothing short of a nightmare.
In the end, they made the unilateral decision to cancel our reservations and informed us that they had already instructed their drivers not to collect our boxes. We were left scrambling to make last-minute arrangements.
It's truly astonishing that businesses like this are allowed to operate. And they don’t take any responsibility whatsoever.
If they exercise the upper hand like that, just because I asked EstimatedTime of Arrival, i don’t dare imaging what would they do later on once they have the personal items of people. Very unreliable.
Date of experience: 25 September 2023

Update : somehow the company managed to take offline my review and i am reposting here for the attention of any interested customer

Response: we have exchanged at length and you never accepted any responsibility. If anything you were even more arrogant by acknowledging threats made to us and validating that was the treatment we deserved as customers. For the benefit of the readers please note that my husband who made the booking from his email.

Boxie24 suggest you have internal quality checks and improvements, investigate properly with your staff. also you may wish to go back and check emails and review exchanges at the time to refresh your memory on the arrogance and rudeness of your treatment. In retrospective, and after reading reviews of your victims throughout the years I realised we dodged a bullet. We thankfully realised just in time that you are not a trustworthy and reliable company to handle our possessions and I am glad we found other providers that could take much better care of.

Nice idea, good product, very friendly and supportive CS, may te transport from to boxes could be better organized.

I left my belongings at the Boxie24 storage for eight months and had a pleasant experience with this storage company. Everything was delivered back to me intact.

My experience with Boxie24 was quick and easy, a huge help in the stress of moving! I requested storage through their website and was promptly contacted the next day to discuss my storage needs and to organise pick-up. Within a few days of requesting storage, my items were collected by Kyle, who, like those I communicated with on the phone, was very friendly and efficient.

Great service! It was fast and super easy. The staff is friendly and the customer service is super efficient and respons quickly to any questions or changes.