Boxie24 Storage Reviews 

1,127
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers had a great experience with this company. Customers consistently praise the service for being professional, efficient, and stress-free, making the moving and storage process easy. The staff and customer service team are frequently highlighted for their helpfulness, responsiveness, and friendly approach. Many people appreciate the personalized support and clear communication, which builds confidence in the company's work. However, some customers also noted issues with delivery and pickup timing, including unexpected delays or short notice for arrivals. Additionally, a few other people also felt that pricing was sometimes unclear, mentioning unexpected or high delivery fees not initially disclosed.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and recommending the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their kindness, helpfulness, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising the helpfulness and courtesy of the... See more

Customer service

Customers had positive experiences with customer service, often highlighting the attentiveness, real-time... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers reporting hidden fees,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At short notice (8 days) and from the UK, we had to arrange a partial house removal and storage in NL. A stressful time, but a phone call to the helpful Michael (impeccable English of course) reassure... See more

Company replied

Rated 5 out of 5 stars

Boxie24 truly takes the worry and effort out of a big move. Their free collection is a great service that builds trust when storing with them. Their delivery is also well done, and reasonably priced.... See more

Company replied

Rated 5 out of 5 stars

I recently stored my belongings with BOXIE24 as I’m going abroad for an extended period. The service beforehand was excellent—they answered all my questions thoroughly. The night before pickup, I rece... See more

Company replied

Rated 5 out of 5 stars

Super satisfied with Boxie 24!!! From the moment of the first phone call with Michael to organize everything I needed, until the moment of the movers team came to my house and picked up everythin... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Shipping Company
  3. Storage Facility
  4. Warehouse

Written by the company

Boxie24 Storage is a full service and on-demand storage solution. You pack, we pick it up and deliver it to your storage unit. When you need your items back, we deliver to you within 24 hours.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,127)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

I was very satisfied with my experience. I used Boxie24 Storage last year as well and had no problems at all. Michael was especially helpful. Thanks!

June 18, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Ipek!

Thank you soo much for the very kind words and the 5 star review!

Fact you liked our service and used it again means all went well!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

We had a great experience with Boxie24

We had a great experience with Boxie24, good communication and follow up from Michael, no damage, convenient scheduling for pickup and drop off, very good experience!

June 13, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Jayson!

Thank you soo much for the very kind words and the 5 star review and great words for Michael!

Glad all went well and we could help you out with collecting, storing and delivering the items back with no damage!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Fast

Fast, easy and reliable. Michael attended me throughout the process and he helped me solve every question I had about the contract.

June 16, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Alvaro!

Thank you soo much for the very kind words and the 5 star review!

Glad the help from Michael on the phone went well and that we could help you out with the full package during the stressful time.

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Super smooth and super friendly staff

June 16, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Derek!

Thank you soo much for the very kind words and the 5 star review!

Glad all went well and smooth that is all we can ask for.

Kidness is for free and very important to us !

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Great

Michael was super good communicating and responding quick to all my emails and doubts. Will definitely use the services again in the future! Fast pick up and great communication.

June 13, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Sofia!

Thank you soo much for the very kind words and the 5 star review!

Means the world to us we could help you out with great communication from Michael and great help from the guys collection the items!

Thanks again!
Your Boxie24 team

Rated 4 out of 5 stars

Quickly organized

Quickly organized. Good, clear communication.

June 13, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Glori

Thank you soo much for the kind words and the 4 stars!

We are glad to hear all went well but would love to hear what we could do to top off with the 5 stars!

Thanks for the kind words!

Your Boxie 24team

Rated 5 out of 5 stars

Skinny lads, do not underestimate

The skinny lads who came to pick up our boxes and odds and ends were fecking champs. Went 4 floors up and down with the heaviest boxes known to man and barely broke a sweat. Very polite and no complaints at all. I would’ve fecking died it if I had to do that myself.
Cannot recommend highly enough!!

June 12, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Paulo!

Thank you soo much for the very kind words and the 5 star review!

Means the world to us that we could help you out and that you are amazed from our drivers!

We are very proud and happy with them glad they could amaze you too!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Regular updates, easy booking and move

They gave regular updates on what time the movers were coming, came within the expected delivery period, and the took everything really quickly, and packaged it with care into the van (onto a pallet and wrapped). I was not expecting two people to come - so that made it double as fast!
Michael gave great client care by following up to check everything went ok on my end and confirm everything is in the storage.
The booking process online was easy and clear even in English.
Fully recommend! Thanks guys

June 10, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Ivana!

Thank you soo much for the very kind words and the 5 star!

The recommendation is the icing on the cake and means the world to us we could help you out even in good English and great follow up!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Better than I could hope for.

Michael D and his entire team provided the best service possible when I came to them with a crazy proposal. We were shipping 2 pallets of all our belongings from the US to Amsterdam - without an apartment contract signed. I needed to put his warehouse as the delivery location, and then trust that everything would go smoothly.

Have you ever shipped freight internationally? Nothing went smoothly for the FedEx or Customs portions. Weeks of delays. Crossed wires and ignored instructions.

Throughout it all, Michael D stayed positive, communicative, and confident: He would do anything and everything in his power to get those pallets to the warehouse and safely into storage.

He would have been completely justified in cutting his losses when the delivery was 2 weeks late. And then 3 weeks later. I got the impression that the thought never even occurred to him.

He surprised me with his dedication to me as a customer. Despite my project requiring far more from him and his team than their regular offering, he never made me feel like I was monopolizing his time or asking too much.

I won't need this crazy arrangement again, but for any storage I do need, I won't go anywhere else.

I 100% recommend this team.

June 4, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Josh!

Thank you soo much for the very kind words for Michael and the team!

The recommendation is the icing on the cake and that is what we do it for!

Glad we could outshine big companies like FedEx! Customers hapiness is the most important to us and glad we could make that work!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

My first time was not so great,but the…

My first time was not so great,but the second time it was very smooth. The workers were on time, they called before they arrived, they helped me and were very Quick. Best service on the phone also.

June 6, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Imar!

Thank you soo much for the very kind words and the 5 star review!

Means the world to us that you came in storage with us again and that you liked it this time.

The fact you came around means some things must be good!

Thanks!
Your Boxie24 team

Rated 5 out of 5 stars

Great Service – Highly Recommended!

BOXIE24 made the whole process easy and convenient. Their prices are competitive, and the customer service was friendly and responsive by phone and email. They even managed a timely pickup on less than 24 hours’ notice. Highly recommended!

June 4, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Amer!

Thank you soo much for the very kind words and the 5 star review!

The recommendation means the world to us and glad all went well and that we could provide you the cheapest prices with the fastest service!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Great storage service

Great storage service. I needed a storage as soon as possible because I was quite late with preparing so I scheduled an appointment on the website with Boxie24. The next day they picked up the items and took it to the storage, everything went fine. The guys who came to pick up the stuff were super friendly. When we needed some of our items we had arranged a partial return. At first Boxie didn't show up on the scheduled day, which was disappointing, but we scheduled another appointment and then everything went fine. They even helped my wife with taking the items to the 2nd floor (which they didn't have to). And finally Boxie also compensated us for this matter, as they will send back the return costs of the items.
The customer service is also super nice. Michael always made a phone call after every interaction if everything went fine and helped us a lot through the process. Overall great service!
IMPORTANT: don't forget to label all of your boxes! Because this way when you want some of your items back they will know exactly what you need.

June 5, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Martin!

Thank you soo much for the very kind words and the 5 star review!

It really means the world to us that you still had a great experience with the partial delivery that did not go as planned!

Glad all worked out and indeed in case of a partial delivery labeling the items really makes a difference!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Renting moving boxes - Excellent service

I rented 20 65L boxes from Boxie24 for my move, and overall I am very satisfied. The boxes themselves were sturdy and made moving so much easier. A few boxes were a bit dirty/dusty when I received them, but it wasn’t a big deal given how sturdy and convenient they were. The service was fantastic - they delivered the boxes to my old address and picked them up at my new address, which was super convenient. The staff, both on the phone and in person during pick-up and delivery, were very friendly and helpful.

Renting boxes is also a much more sustainable option than buying cardboard boxes and throwing them away after one use.

Highly recommend this service! :)

June 2, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Karola!

Thank you very much for the kind words for our moving boxes.

Glad we could help the environment and you with the reusable plastic boxes.

We are glad we could deliver them in time, you could store items in them and we could collect them again!

Very happy also the contact on the phone went well!

Thanks again
Your Boxie24 team

Rated 5 out of 5 stars

Incredible team and communication

Outstanding team, and deep thank you to Micheal. Everything was done very fast, easy and carefully. Thank you!

May 30, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Claudia!

Thank you so much for the 5 stars and the kind words for the team and Michael!

Glad that all was done fast, easy and with care since that is what we aim for!

Thanks again!
Your Boxie24 team

Rated 1 out of 5 stars

DO NOT USE BOXIE24!

Used boxie24 for moving and storage service. The price is great and that's where all the good ends. The damaged all my furniture, lost my sound system and destroyed my box spring. While returning my items they dropped my tv console and then slid it across the floor. When i opened a claim, they tried to tell me i did not see what I saw and when I shared the text messages of the employees admitting to damaging my furniture the CFO wrote back essentially trying to say because their guys don't speak English well, he cannot it's not evidence. I am only writing this note because they just tried to charge my card again 4 months after giving me my stuff back.

I would trust tap water in Mexico more than I would trust Boxie24

January 21, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Anthony!

Thank you so much for the words and the descriptions.

We would love to get in touch with you to check what happened since we take pictures of everything and all should be filed if damage happened we should be able to track this back.

We would love for you to reach out to us again to fix this misunderstanding.

Kind regards
Your Boxie24 team

Rated 5 out of 5 stars

good service

There was a small problem in finding all my things but it was handled very well and I was very satisfied, thanks to Michael

May 22, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Gaia!

Thank you for the message and the kind words!

We are very happy that all went well with the ending of the account and that all could be located fast by Michael!

Thanks again!
Your Boxie24 team

Rated 1 out of 5 stars

Do Not Use Boxie24 NL

Nine months ago, I instructed Boxie24 NL to hand all of my goods over to Gersons Relocation and paid for everything to be shipped to me. However, I only received some of my items as Boxie24 had lost and misplaced the majority of my goods. Boxie24 expects me to pay again for the rest of my items to be shipped although the fault is theirs. Boxie24 also damaged numerous items, was observed dropping a container, have not sent the requested documentation to claim for damages and have still not located some items.

May 25, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Renate!

Thank you very much for the explanation and we are sad to hear you had a bad experience with us.

However we do know your file and have been in touch with you and are still in touch with you.

We have been waiting several months for the updated offer for move and shipping but have till now not received anything.

We do agree something went wrong and the items are located which we have mentionned to you before. Beside the fact that it was not handed over initially all went well and we have apologised several times for the inconviences.

We will do all we can to improve that aspect but are sad to read these words.

Kind regards

Rated 1 out of 5 stars

The worst self storage place I have…

The worst self storage place I have ever dealt with and I've lived on 4 continents. Spammy service, massive hidden fees, completely unable to get anything out of the locker once it's in there unless you want to pay an additional month's rent for it... you'd be better off storing your stuff under a bridge. Avoid at all costs

May 20, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Guest!

Thank you for the message!

I think there is some miscommunication since we are a full package company and not a self storage space.

We collect the items, store the items and deliver back when needed.

If the minimum storage period is fulfilled we can deliver all back but in the meantime we can deliver whats needed for a charge which is mentionned from the start since you have gone in storage.

We would love to get in touch with you since we there is some things that do not match our company and maybe you mistake us for someone else.

Looking forward hearing from you!

Your Boxie24 team

Rated 5 out of 5 stars

Good communication

May 9, 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Alwin!

Bedankt voor de korte en krachtige woorden!

Blij dat een belangrijk aspect met communicatie goed is verlopen!

Nogmaals bedankt!
Uw Boxie24 team

Rated 5 out of 5 stars

Pickup + Peace of Mind = Perfection

Pickup + Peace of Mind = Perfection! 🥳

As an Indonesian student who's lived in Spain, Portugal, and the Netherlands for my master’s, I needed a service I could trust while I'm on the move. BOXIE24 was exactly that.

Hun ophaalservice was supersnel, en de klantenservice is echt top : vriendelijk, snel, en behulpzaam.
Everything went smooth. I didn’t lift a finger.
Mijn spullen verdwenen veilig de opslag in, alsof het magie was.
If only all services were this easy (en zo vriendelijk)! 💃💃💃✨️

Terima kasih, BOXIE24! Kalian luar biasa!

April 30, 2025
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Reply from Boxie24 Storage

Hey Annisak!

Super bedankt voor deze super mooie review en woorden!

Meer kunnen we niet verwachten dit is echt de kers op de taart.

Blij dat alles goed is verlopen van het contact, het ophalen en dat u zelf niets hoeft te doen!

Nogmaals bedankt!
Uw Boxie24 team

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