Boxie24 Storage Reviews 

1,127
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers had a great experience with this company. Customers consistently praise the service for being professional, efficient, and stress-free, making the moving and storage process easy. The staff and customer service team are frequently highlighted for their helpfulness, responsiveness, and friendly approach. Many people appreciate the personalized support and clear communication, which builds confidence in the company's work. However, some customers also noted issues with delivery and pickup timing, including unexpected delays or short notice for arrivals. Additionally, a few other people also felt that pricing was sometimes unclear, mentioning unexpected or high delivery fees not initially disclosed.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and recommending the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their kindness, helpfulness, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising the helpfulness and courtesy of the... See more

Customer service

Customers had positive experiences with customer service, often highlighting the attentiveness, real-time... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers reporting hidden fees,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At short notice (8 days) and from the UK, we had to arrange a partial house removal and storage in NL. A stressful time, but a phone call to the helpful Michael (impeccable English of course) reassure... See more

Company replied

Rated 5 out of 5 stars

Boxie24 truly takes the worry and effort out of a big move. Their free collection is a great service that builds trust when storing with them. Their delivery is also well done, and reasonably priced.... See more

Company replied

Rated 5 out of 5 stars

I recently stored my belongings with BOXIE24 as I’m going abroad for an extended period. The service beforehand was excellent—they answered all my questions thoroughly. The night before pickup, I rece... See more

Company replied

Rated 5 out of 5 stars

Super satisfied with Boxie 24!!! From the moment of the first phone call with Michael to organize everything I needed, until the moment of the movers team came to my house and picked up everythin... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Shipping Company
  3. Storage Facility
  4. Warehouse

Written by the company

Boxie24 Storage is a full service and on-demand storage solution. You pack, we pick it up and deliver it to your storage unit. When you need your items back, we deliver to you within 24 hours.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,127)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service! Thanks

July 31, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Laura!

Thank you soo much for the very kind words and the 5 star review!

Means the world ot us that we could help you out with the full package service!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Easy Pickup

My girlfriend and I had our things picked up by Boxie24, and the team could not have been more helpful. They carried things down some stairs and worked with all the miscellaneous non-boxed stuff we had. I highly recommend their service.

July 30, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Connor!

Thank you soo much for the very kind words and the 5 star review!

Glad we could make a difference in the storage and moving service.

The recommnendation is the icing on the cake!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Friendly helpful driver

Driver was very friendly and helped with my bags from the train station.

July 30, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Stephen!

Thank you soo much for the very kind words and the 5 star review!

Glad we could help you out with grreat and friendy drivers that were helping out during the stressfull period.

Thanks again
Your Boxie24 team

Rated 5 out of 5 stars

Amazing service

Amazing service ! They saved me I needed to move from my apartment and they came pick all the stuff while been careful of the furniture and also the walls and all :)
Easy to arrange super responsive and also handy. I knower about other services but this one was cheaper and better in terms of quality service with Michael and George

July 29, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Lena!

Thank you soo much for the very kind words and the 5 star review!

Means the world to us that we could help you out with the full package service and cheaper with better customer service compared to competitors!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Polite and timely handling of personal effects

I was very pleased with their polite and timely service, both on the phone and in person. Their website is easy to navigate and find all the information and their staff were always very polite when dealing with me. Special thanks to Michael for taking the time to check up on me and ensured a smooth hand over of my items and answered my questions.

July 31, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Andreas!

Thank you soo much for the complements for the service and that you like the way the website is organised!

This really helps us!

Thanks again
Your Boxie24 team

Rated 5 out of 5 stars

5 star experience

The team is reliable and really efficient. Everything was handled super fast and any questions I had Michael was there to support me. They accommodated the changes I needed and I really appreciate the professionalism. Great service and a great price.

July 30, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Jenny!

Thank you soo much for the very kind words and the 5 star review!

Glad all went smooth, fast and efficient with great support!

Thanks again
Your Boxie24 team

Rated 5 out of 5 stars

Fast and professionell

Fast and professionell

July 29, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Thank you for your feedback! We’re glad to hear you found our service fast and professional. That’s exactly what we aim for!

Rated 5 out of 5 stars

Very friendly customer service

Very friendly customer service. Michael was always kind and ready to answer my questions. They picked up all the furniture on a timely manner. Highly recommended.

July 18, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Marco!

Thank you for the message the kind words and the 5 stars!

The recommendation is the icing on the cake and halps us keep on going!

Glad we could help you out with the full package service

Your Boxie24 team

Rated 5 out of 5 stars

Strongly recommended!

I have been renting moving these types of sturdy moving boxes for the past decade since lived in New York and Berlin, with our most recent move in Amsterdam I was so happy to find that Boxie24 is also available in Amsterdam. Overall we had a great experience. the boxes were in great condition, the delivery and pickup were no issues and the team was very friendly. The customer support (Lars, Michael) also were very kind with me on the phone.
I will strongly recommend boxie24 to those who are looking for sustainable, high quality moving boxes with reasonable price. and a plus was this time it rained on our moving day (of course so common in Amsterdam), these reusable boxes are perfect and kept our things in safer hands vs. traditional paper cardboard boxes. again very happy with our choice. thank you very much.

July 21, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Amanda!

Thank you soo much for the very kind words and the 5 star review!

Means the world to us that you enjoyed the boxes and not only in the Netherlands but also in Germany and USA!

This means all the countries did a great job with their service!

Thanks again!
Your Boxie24 team

Rated 1 out of 5 stars

🚨 Avoid BOXIE24 at all costs

🚨 Avoid BOXIE24 at all costs! 🚨
This company is a total rip-off. They lure customers in with low prices, but once they have your items, they start adding hidden fees and unexpected charges that were never clearly explained upfront. It feels like they purposely trap customers and make it hard to back out.

I had a terrible experience — misleading service, poor communication, and unfair billing. If you value transparency and honest business, stay far away from BOXIE24. Do your research and choose a company that respects its customers.

You’ve been warned. I wish someone had told me before I used them. 👎

July 27, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Nathan!

Thank you for the message!

Sad to hear you had a bad experience with us.

However your details are not in the system and the text does not match with what we provide.

All prices are on the website, once you fill in a request you get an offer, we give you a call a final offer gets sent with all fees mentionned on that.

The only extra charge there could be is distance from different cities if its out of a raduis of 30 minutes and if you have more items then you mention!

Love to hear from you since this is not us.

Your Boxie24 team

Rated 5 out of 5 stars

Friendly support

Forthcoming in spite of some technical issues. They were very helpful, patient and friendly

July 25, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey StarrySky!

Thank you for the message!

Glad all went well!

We would love to hear from the technical issues so we could assist you further and make this doesnt happen again!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Easy peasy

Easy peasy. Friendly kind and stress free - the dream

June 2, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Katie!

Thank you soo much for the very kind words!

Easy and effective is all what we need to hear!

Glad we could help you out during a stressfull period!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Excellent Service

I had a fantastic experience with Boxie24! From start to finish, the customer service was incredibly friendly and helpful. A special shoutout to Michael, who assisted me with both the pickup and return service—he was professional, efficient, and brought a great sense of humor to the process.

The price-quality ratio is excellent—you really won’t find a more affordable option for the level of service provided. It’s such a relief to have the heavy lifting taken care of, and even better when it’s done with a smile. Highly recommended!

June 26, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Daryl!

Thank you soo much for the very kind words and the 5 stars for Michaal and the driver.

Glad the full package service came in handy and we helped with a smile from start to finish.

Customer is king and glad we could make you feel good!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Would 100% Recommend

My preferred storage service in Utrecht! The employees both on the phone (Michael) and in person are very kind, helpful, and flexible. Very clear and easy communication. Would definitely recommend.

June 27, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Benedek!

Thank you soo much for the very kind words for Michael and the collection team!

Glad we could help you further and that you recommend us that really is the icing on the cake!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Professional storage

Very professional place, the pickup was straightforward and the process transparent. Thanks Michael for the friendly service!

June 25, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Sandor!

Thank you soo much for the very kind words and the 5 star review!

It means the world to us that all went well, was straightforward since with us all is easy and simple.

Glad Michael could help you out with great customer service!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Great service and price

Great service and price! Very happy!

June 25, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey DD!

Thank you soo much for the kind words and the 5 stars!

Short and powerfull with kind words!

Thanks again
Your Boxie24 team

Rated 5 out of 5 stars

Excellent service from picking up to storage

It was very easy to set up and the delivery service where they take your stuff for you in the truck went really quick and smooth. Will recommend this to anyone needing storage for their things :)

June 4, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Oleg!

The recommendation means soo much to us!

Thank you soo much and glad we could help you out with the full package service

Rated 5 out of 5 stars

Super tevreden, aanrader!

Ik ben echt heel blij met de service van Boxie24. Toen ik tijdelijk extra ruimte nodig had, wist ik niet goed waar ik moest beginnen, maar Boxie24 maakte het verrassend makkelijk. Alles werd netjes opgehaald, de heren dachten mee en waren super behulpzaam!

Michael die ik aan de telefoon had, was vriendelijk en dacht echt met me mee, wat ik heel fijn vond. Ook werd ik achteraf gebeld door hem om te vragen of alles goed was verlopen, of ik tevreden was en of ik vragen had.

Geen gedoe, geen stress, gewoon top geregeld. Echt een aanrader als je zorgeloos spullen wilt opslaan!

---

I’m genuinely very happy with the service from Boxie24. When I temporarily needed extra space, I had no idea where to start — but Boxie24 made it surprisingly easy. Everything was picked up neatly, the guys were helpful and really thought along with me!

Michael, who I spoke to on the phone, was kind and truly listened to my situation, which I really appreciated. He even called me afterward to check if everything had gone smoothly, if I was satisfied and if I had any questions.

No hassle, no stress, just perfectly arranged. I can honestly recommend them if you want to store your items with complete peace of mind!

June 24, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Anoniem!

Super bedankt voor de mooie woorden en de 5 sterren!

Heel erg blij dat alles goed is verlopen dat het concept van ophalen, opslaan en terugbrengen goed bij u past.

Ook doet het deugd dat het telefonisch contact en follow up door Michael goed is verlopen!

Nogmaals bedankt!
Uw Boxie24 team

Rated 5 out of 5 stars

The team was responsive and…

The team was responsive and professional.

June 20, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Thank you for your kind words! We’re glad to hear that our team was responsive and professional.

We look forward to assisting you again in the future!

Best regards,
The Boxie24 Team

Rated 5 out of 5 stars

Smooth and efficient

The crew made moving day feel easy. Everyone was relaxed, friendly, and clearly knew what they were doing, so the whole process flowed without a hitch. Nothing was scratched or rushed—just calm, professional service from start to finish. I’d gladly book them again. Michael, Greg and Brian (Customer service and movers) were all very friendly and helpful making it one of the smoothest and easiest transitions, given i’ve moved 7 times in amsterdam. Really recommend for everyone, even my roommate is partaking!

June 17, 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Alex!

Thank you soo much for the very kind words and the 5 star review from the team.

It means the world to us that we could help you out during a very stressful time of moving and storing the items.

Glad you found our service since all can be done with us!

Thanks again!
Your Boxie24 team

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