B P Collins LLP Reviews 

212
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and supportive approach, making interactions pleasant and productive. The service is frequently highlighted for its efficiency, responsiveness, and clear communication throughout various processes. People appreciate the helpful and patient approach, receiving sound advice and excellent guidance even during stressful times. Many people found the company's support invaluable, leading to positive resolutions and manageable experiences during challenging situations. Reviewers frequently express high satisfaction and a strong willingness to recommend the team for future legal matters.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Consumers find service to be positive, consistently describing it as professional, thorough, and efficient.... See more

Customer service

People report positive experiences with customer service, highlighting the clear explanations and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For someone navigating divorce it can be a scarey & anxious time, but james so knowledgable & reassuring which put my mind at rest. He explained the process, advised me of my options & kept me updated... See more

Company replied

Rated 5 out of 5 stars

We would certainly use B P Collins for any future work. Caroline Sugrue is brilliant. She was caring, friendly, intelligent and totally professional in her dealings with us. She kept us fully informe... See more

Company replied

Rated 5 out of 5 stars

We recently sold my husband’s late parents’ house, which was never going to be an easy process — both practically and emotionally. Caroline at BP Collins in Gerrards Cross was absolutely incredible th... See more

Company replied

Rated 5 out of 5 stars

One of those occasions when the AI summary of reviews is spot on. From initial outreach to the very end B P Collins and Alix Beese have been responsive, attentive and extremely diligent. The advice I... See more

Company replied


Company details

  1. Law Firm
  2. Criminal Justice Attorney
  3. Divorce Lawyer
  4. Employment Attorney
  5. Lawyer
  6. Real Estate Attorney

Written by the company

B P Collins is a multi-award-winning firm that offers high-quality legal advice for individuals, families and businesses. With almost 60 years of experience and extensive knowledge, many of our practice groups maintain a top-tier ranking in legal directories such as Chambers and The Legal 500. The firm has been named in The Times Best Law Firms from 2022 to 2024. Our clients find us approachable, supportive and quick thinkers. We gain their trust with a pragmatic approach: we use plain language and respond quickly to produce a timely top-level result. B P Collins is here to help you achieve your goals with the ambition to make your life easier. For more information, visit bpcollins.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(212)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hope Cottage.Norfolk

Hope Cottage.Norfolk
From the first appointment I had with Elliott and Harrison,I was made to feel comfortable and less anxious.The service was very professional and expeditious,and I would be happy to consult with them again should the occasion arise.I would also recommend your Practice to anyone in need of such a service.
Susan Barrett

June 13, 2022
Unprompted review
B P Collins LLP logo

Reply from B P Collins LLP

Thank you for your kind words Susan

Rated 5 out of 5 stars

Highly recommend

Shubneet and Kimberley recently took care of our house purchase. They were very thorough, quick to reply, and very helpful. We were really pleased with the outcome and I highly recommend BP Collins.

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

Excellent professional service.
We were kept informed from start to finish.
Mike and the team went above and beyond with our case .
Would recommend to family and friends and will use again if needed.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

A professional company with a wide…

A professional company with a wide range of services who came highly recommended to me.
I felt that the service provided to me was very thorough and professional and would highly recommend BP Collins to anyone in need of a good solicitor.

May 3, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I was indeed extremely happy with the way James dealt with my case. From day one the way he thoroughly explained the legislation and the court process as well as the charges all made sense. I was able to communicate with him at all times. His professionalism and the way he defended my case in court is second to none. I would and already have recommended James to family and friends and will continue to rely on his service if need be in the future.

Do not hesitate to instruct him if you require any legal advice or you’re appearing in court.

I’m really grateful! Thank you James

May 1, 2022
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. Lack of knowledge and inexperienced member of staff. Commercial leases to difficult for them to handle or even discuss. Avoid!

April 29, 2022
Unprompted review
B P Collins LLP logo

Reply from B P Collins LLP

We are very sorry to hear that you were not satisfied with your experience with our firm.
We are committed to providing high quality legal advice and client care.
If you are unhappy with any aspect of our service or charges, our complaints procedure is detailed on our website.
Any complaint received is thoroughly investigated.

Rated 5 out of 5 stars

5 stars ⭐️

I have used BP Collins over the last 5 years. I have received , quick ,efficient service , all in a calm professional manner which means reduced stress levels for clients. Very personable service , thank you BP Collins .

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Satisfied for many years

I have used B P Collins for private also business legal matters for many years I have found them to be extremely professional and efficient.

April 8, 2022
Unprompted review
Rated 2 out of 5 stars

Not impressed

I'm not impressed with Ms Duncan. She argued with me over small issues and failed to action some of my requests to get an additional witness statement. After the trial, she sent me a new bill which I had to challenge.

March 31, 2022
Unprompted review
B P Collins LLP logo

Reply from B P Collins LLP

We are very sorry to hear that you were not satisfied with your experience with our firm.

We are committed to providing high quality legal advice and client care.

If you are unhappy with any aspect of our service or charges, our complaints procedure is detailed on our website. Any complaint received is thoroughly investigated.

Rated 5 out of 5 stars

Great service and very helpful

Great service, quick response times and accurate quotes. Beth and Alex helped me with the legal work to sell my small business and it went more smoothly than I ever thought possible, and I was given all information I needed along the way. I'd highly recommend working with B P Collins if you want a lawyer that you can trust to do a good job and keep you in the loop.

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

Most Thoughtful and Client Oriented Lawyers

I've had an extremely good experience with this law firm with my litigation case going extremely smoothly

Whilst looking at for lawyers initially I found many to be quite rude and crass. Only looking for how much the case will be worth to them, as it's one of the very first questions they ask.

BP Collins really takes the time out to really listen what the problem is, giving advice on how or what next steps should be, what kind of litigation this will be classed as.

All within the first phone call before even being accepted as my representative lawyers.

They brought almost a human quality to everything which I didn't find with other lawyers when I spoke to them. Just actually listening which is such rarity I've found. Further being a legal 500 firm, it just felt like the correct decision.

Despite this being my first time having to do such a thing, the lawyers took everything step by step making sure I knew everything that was happening and willing to take the time to explain in layman's terms.

Due to their consistent effort to push for a specialised route specific to the case it just got me to a resolution much faster.
Whilst talking to family and friends they were surprised it was over so quick as usually, as unfortunate as this sounds, people believe the legal industry has a tendency to prolong cases however these lawyers just try to get an outcome. Helping you through each and every step of the way.

With special thanks to Craig and Raj for their constant guidance and care to take me through an extremely difficult and stressful time.

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I have been using BP Collins. In particular Craig Williams and team for 5 years and have received brilliant communication and gained trust in a vulnerable situation. Which was handled with care and sensitivity.

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Really good service, capable firm

Really good service with practical advice. The partner I worked with was very good at getting an understanding of a complex situation very quickly, he was extremely capable.

January 10, 2022
Unprompted review
Rated 5 out of 5 stars

A colleague suggested I contact B P…

A colleague suggested I contact B P Collins for advice on a property matter and they did not disappoint. The service we received from Simon Read was exceptional with a very prompt and detailed response to our enquiry. Highly recommended.

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great people

My employer put me in contact with BP Collins in April 2021 for a specific litigation, which lasted until early November. Although the whole experience and process for me was new and quite daunting, they were absolutely first class in approach and highly professional, and sensitive to my feelings as the case progressed. I would have no hesitation at all in recommending Jo and the team.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Impressively Efficient

BP Collins were recommended to me by another solicitor who could not handle my case. I've now used them on a couple of occasions for litigation and company dispute, with excellent results both times. I too would highly recommend them.

January 5, 2022
Unprompted review

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