BPerfect Cosmetics Reviews 3,347

Waiting over 10 days have sent 3 emails got reply with tracking number after first email to get back to them if I didn't receive it by Friday. An Post are saying they dont have the parcel and my order was placed 10 days ago. Got NO reply to either of my last 2 emails. Part of my order is a gift which I need by next week. My first time ordering from them and will be my last. Poor customer service.

Deborah replied to my query regarding amending delivery address. She kept me up to date with progress with excellent customer service.
Efficient and great service.
I've been ordering from BPerfect online for a few years and the service and quality of brands is always amazing.

Delivery and posting non existent ! I ordered in 16-11 over 2 weeks ago, item states will be dispatched ‘within 10days’ not had anything since. The tracking states not even been dispatched. They ignored my Facebook posts , I have emailed and got a reply to say the item is in high demand and once they have more stock they will start shipping as of 5th December. This was not stated at the time of ordering , they did not say it was out of stock it was for my daughters bday 1 week ago ! I won’t be ordering from them again purely due to lack of transparency. If it was clear “out of stock, not shipped until 5th dec earliest” if not have made the order . Just wanted this info to be explicitly clear.
Edit - further info- we have received the item now but a week after my daughter’s birthday . Would be good to have transparency and clearly shown it items are out of stock and won’t be posted until X date earliest on the web site as I would not have placed the order if this had been clear.

Thank you Deborah for your help with my order. Great customer service and fantastic products

Excellent customer service from Deborah.
I had ordered two products but only received one.
I emailed, explained the situation and promptly received an email apologising for the packing error and was assured I would be sorted. I very much appreciate the matter was dealt with hassle free. I will definitely be a returning customer. Thank you Deborah, I’m in no doubt you’ll keep up the good work. 👌

Received the wrong item and emailed them. A lady called Deborah contacted me immediately and couldn't apologize enough. She sent the original item ordered and I received it within days. When I enquired about how to return the wrong item received she told me to keep it or regift it to someone that would enjoy it. Exceptional customer service and support. Highly recommend BPerfect.

There was an error in my order so I emailed BPerfet. I got an email back apologising for the error and a new order was put in the post. Deborah from customer service was so polite and helpful
Thank you

I had an issue with my order. Deborah was there to assist me and dealt with the issue in a timely manner. Thank you.

An item was missing from my order. Sent a message which was dealt with very quickly and item is now being sent to me.
Nice customer service 😊

I ordered a foundation and the pump DID NOT work , I have ordered a shape stick to open it and the stick is in the lid . Won’t be ordering again

I had an issue with my Parcel, I emailed customer service and Deborah got back to me really quickly and sorted my issue! BPerfect customer service is A*

I was just dealing with Deborah in bperfect customer care she was so helpful and lovely to deal with
5 stars for Deborah

There was an Error with my order and Deborah replied straight away to my email and got the issue sorted for me she was a great help ☺️

I made an order the other night, I made a mistake with some of the delivery information and emailed straight away to see if it could be fixed, by the next morning the lovely Deborah had emailed back with the problem fixed! Thank you again Deborah!

The customer service from Robyn was amazing, she got back to me really quickly and resolved my issue

One of my items was incorrect when delivered, contacted customer services by email, Deborah sorted my query out quickly with replacement. Great service thank you!

Ann was super helpful with customer service ! Really quick responsive efficient and friendly! Would definitely make me shop b perfect again. Can’t wait to try the products

Very happy with the help from Deborah from customer service. Her response was very helpful & quick. Thank you again for all your help.

love the the products .had an issue with one item, emailed them and had a quick response and item being replaced.no quibble. love a company with excellent customer service .

I had to contact customer service very easy to contact…. Support was brilliant got back to me straight away very happy