BPerfect Cosmetics Reviews 3,347

I contacted customer care after an error made in store my representative Ann provided me with exceptional service in resolving my query. A huge Thank You to Ann and of course BPerfect for providing staff that go above and beyond

I had an issue with the item being damaged durning delivery. I emailed customer service and Ann replied to me within minutes.She was very helpful and solved the issue promptly. Great customer service

I received the wrong order I contacted costumer services and Ann could not have been more helpful. The issue was dealt with very promptly Ann was excellent as a representative of the company I would not hesitate to shop with bperfect in future their products are very good quality and very reasonably priced.
Jane Hurley

Very happy. Problem is hopefully sorted. Very helpful with a prompt response to any queries.

Robyn from costumer service was very helpful and solved my issue immediately. Thank you so much

Ann in customer service was super speedy in her response and helped me with my query. Thanks Ann 😊

I had a problem with the pump action on a foundation product. Was resolved immediately and a new one will be sent to me
Ann in customer services was superb

I have stupidly put the wrong postcode on my order. I emailed customer service to try get this amended. Ann answered all my emails first thing in the morning and changed the address for me. Thank you so much Ann.

Ordered from BPerfect a number of times as well as buying in-store. Customer care is always excellent. Unfortunately last night I completed my online order before I had finished adding everything I wanted. I sent an email asking for it to be cancelled and refunded so I could re order with everything included, thinking I had no hope of a response or quick response (it's black Friday and I want to re order while black Friday prices are still available). By 7.40am this morning I had a lovely email from Ann and a full refund for my order. Brilliant service. Thank you.

Solved my problem so quick thank you so much

I order a couple of times of year for birthdays and Xmas . This is the first time I’ve had a bad experience tbf. I have a birthday tomorrow which is why I ordered it in the first place . It says 2-5 working days and what makes the situation worse is I can’t even track the order. Emailed Wednesday got a reply quick enough 20 mins and since then no one has gotten back to me. I will be sending back if it’s not here tomorrow .

Absolutely amazing customer service thank you

Deborah in bperfect customer services was excellent. She had my query sorted out asap & amended.
Very quick at responding & lovely tone in emails.
Tha KS for your help

I spoke to Deborah over email to help solve my issue she was very helpful and responded to me the next day after I sent the email

Had an issue regarding a recent order that I received. I emailed and got a very quick response. Deborah was very helpful and I’m glad the issue was resolved so quickly. Very good costumer service.

Great customer service , I ordered the wrong colour so messeged them and they changed it for me before order was sent out . Thankyou

Had a packaging error when i received my order however got onto customer service and within minutes I had an email from Deborah and my issue was resolved so nice and friendly to deal with!

Immediate response, very polite, helpful and the pomblem solved easily

I had an order that didnt arrive but I received assistance almost immediately! Great customer service!

I had a problem with my order and I messaged for help. Ann very kindly sorted this out for immediately and everything was put right.