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BPP Reviews 

1,120
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly friendly staff and exceptionally knowledgeable tutors for making the entire learning journey remarkably smooth, pleasant, and deeply supportive. Many people note that the enrolment process is handled extremely efficiently, with clear and professional guidance provided throughout every single step. Some reviewers were not happy with the customer service quality, pointing out frustratingly slow response times and severe difficulties in obtaining timely resolutions to their ongoing issues. Additionally, consumers also noted deep frustration when being continuously passed between different university departments without ever receiving clear, direct answers to their urgent queries.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that tutors and administrative employees... See more

Customer service

Users describe ambiguous interactions with customer service, as some reviewers praise specific staff members... See more

Response time

Customers had ambiguous experiences with response time, as while some reviewers reported very quick... See more

User experience

Reviewers highlight positive aspects of user experience, praising well-structured teaching, friendly tutors... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising helpful staff and efficient support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was a great experience. Zuruk mahmood was responding for my emails continuously and he guide me on a phon call so my issue is being resolved by his guidance

Company replied

Rated 4 out of 5 stars

I have high praise for the tutors and academic staff at BPP - really knowledgable and engaging, and they truly seem to care about your learning and success. From an administrative and communications... See more

Company replied

Rated 5 out of 5 stars

Good evening. I am writing to share my experience about BPP and their customer service regarding ACCA qualification course. My consultant was Siama. She tried calling me several times, but... See more

Company replied


Company details

  1. Educational Institution
  2. also in
  3. University

Written by the company

BPP delivers a full a range of qualifications to develop careers at every stage and every level of development. It offers a unique learning experience, with a resounding focus on preparing students for, or enhancing, their careers. Offering a full breadth of qualifications across degrees, apprenticeships, professional qualifications and short courses in a range of specialisms including law, accountancy, management, data, digital and technology, finance and nursing and healthcare.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
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Asks customers to review

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4.0

All reviews

(1,120)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BPP interviewer were all polite and…

BPP interviewer were all polite and give us feedback which helps me personally.

August 5, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for your 5* review.

We're happy to hear that the interviewers were polite and provided helpful feedback. We appreciate you taking the time to share your positive experience with us.

Wishing you all the best throughout your studies and future career.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

BPP university offer's vibrant student life

BPP admissions team is very good and responsible.
Bpp offer's every kind of courses

August 5, 2025
BPP logo

Reply from BPP

Hi Zubair,

Thank you so much for your review.

We're thrilled to hear that our admissions team was helpful and responsive! We're also glad you appreciate the variety of courses we offer. Thank you for your positive feedback.

Wishing you all the best throughout your academic journey Zubair.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Bpp provides high quality education and…

Bpp provides high quality education and also provides highly skilled job for postgraduate students

August 4, 2025
BPP logo

Reply from BPP

Hi Govinda,

Thank you for your review.

We're happy to hear that you consider our education high quality. We truly appreciate your feedback.

Wishing you a successful 2025 ahead Govinda.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Good Experience

Good Experience

July 28, 2025
BPP logo

Reply from BPP

We are thrilled to hear that you've had a good experience with us at BPP!

- Katy
BPP Head of Service Enhancement

Rated 5 out of 5 stars

Great university and more transparent…

Great university and more transparent file process .

August 4, 2025
BPP logo

Reply from BPP

We're happy you had a great university experience and appreciate your positive feedback! Thank you!

- Katy
BPP Head of Service Enhancement

Rated 5 out of 5 stars

Prior to course start.

While I haven’t started my studies here yet, the application process was just flawless. Speaking on the phone to Jessie Wang and her explaining everything needed to me and advising me on steps to take was absolutely wonderful and made me even more excited about my future here! Also having access to advice from her helped ease worries I had over my grades when I hadn’t believed to get the grades needed (I had) but her reassuring me that there were still options truly eased me, she truly made the application process great:)

August 1, 2025
Unprompted review
BPP logo

Reply from BPP

We're happy to hear that the application process was flawless for you. It's great to know that the advice and support you received eased your worries and made you feel more excited about your future studies. We will let Jessie know how much you appreciated it! Thank you for sharing your experience and we look forward to welcoming you to BPP very soon!

- Katy
BPP Head of Service Enhancement

Rated 5 out of 5 stars

Bpp entire team was friendly and…

Bpp entire team was friendly and helpful ❤️

July 28, 2025
BPP logo

Reply from BPP

Hi, We really appreciate your positive review about our team! We're happy to hear that they were friendly and helpful during your experience with us and we'll be sure to pass on your feedback!

- Katy
BPP Head of Service Enhancement

Rated 5 out of 5 stars
BPP logo

Reply from BPP

We're glad you had a great experience. Thank you for sharing your feedback with our team!

- Katy
BPP Head of Service Enhancement

Rated 5 out of 5 stars

It was good overall and I found that…

It was good overall and I found that all the teams were very supportive moreover teachers who conduct online classes they were very helpful.

August 1, 2025
BPP logo

Reply from BPP

Hi Jenny,

Thank you for your 5* review.

We're thrilled to hear that you had a positive experience! It's great to know that you found the teams supportive and the online class teachers helpful. Thank you for your feedback.

Wishing you a successful academic journey ahead Jenny.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Excellent work and speedy

Excellent work and speedy

July 25, 2025
BPP logo

Reply from BPP

Hi there,

Thank you so much for your review.

We truly appreciate your positive feedback and are happy you were pleased with the service you recieved.

Wishing you all the best throughout your upcoming studies.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Excellent Services provided by…

Excellent Services provided by university.

July 30, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for taking the time to write a review.

We're thrilled to hear that you had such a positive experience. Thank you for your valuable feedback.

Wishing you all the best throughout your academic journey.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Superb I love it

Superb I love it

July 31, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for your review.

We're so glad to hear! Thank you for your superb feedback; we truly appreciate it.

Wishing you all the best throughout your studies and future career.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

The university is really good

The university is really good. I got admission into it, and I’m looking forward to join my classes from September 1st 😁😄

July 31, 2025
BPP logo

Reply from BPP

Hi Abdul,

Thank you for your review.

We're happy to hear that you're excited about starting your learning journey! We're looking forward to welcoming you to classes on September 1st and hope you have a great experience.

Wishing you all the best Abdul.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars
BPP logo

Reply from BPP

Hi there,

Thank you for your review.

We're thrilled to hear your positive feedback. We always love to help should you ever have questions or need support.

Wishing you a successful 2025 ahead.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Best experience with bpp university…


Best experience with bpp university good response

July 30, 2025
BPP logo

Reply from BPP

Hi Sabarinathan,

Thank you for your 5* review.

We're delighted to hear that you had such a positive experience and we really appreciate your kind words about our responsiveness.

Wishing you all the best throughout your upcoming studies and future career Sabarinathan.

- Gina
BPP Customer Experience Manager

Rated 3 out of 5 stars

Almost everything went smoothly

Almost everything went smoothly. But however, when I applied CAS, I received it after almost a month. Because of that, I wasn’t able to apply for my visa timely.

July 21, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for your review.

We appreciate you sharing your feedback. We're sorry the CAS delayed your visa application - the Confirmation of Acceptance of Studies is issued as soon as possible once all documents have been received and verified. Rest assured, we'd love to help you further should you need any additional support ahead of your upcoming studies.

Wish you a successful 2025 ahead.

- Gina
BPP Customer Experience Manager

Rated 2 out of 5 stars

Too reliant on technology

Application went well. Accepted. The documents I sent were not uploaded onto BPP sytem. Received email, which was confusing. My response was not attended to apart from autmatic reply. Still uncertain as to situation.

July 18, 2025
BPP logo

Reply from BPP

Hi Andrew,

Thank you for taking the time to write a review.

We appreciate your application and are sorry the document upload and email response caused confusion. We've taken your feedback on board and will review processes to make improvements.

We aim to support our students and we regret that we fell short of your expectations. Rest assured, our team will gladly reach out to help clarify next steps.

Wishing you all the best in your upcoming studies Andrew.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

True journey into BPP

From the beginning of my journey into BPP University, all email communications and queries have been responded to promptly and professionally. I truly appreciate the proactive and hard working staff, as reflected in their swift responses.

July 24, 2025
BPP logo

Reply from BPP

Hi FA,

Thank you for your 5* review.

We're happy to hear that your experience with our communications has been positive. We truly appreciate your kind words regarding our team's dedication and responsiveness. Thank you for your feedback!

Wishing you every success throughout your academic journey FA.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Awesome

Very good university with best support for students.

July 19, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for taking the time to write a review.

We're thrilled to hear that you had a positive experience. Thank you for your kind feedback!

Wishing you all the best throughout your studies and future career.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Outstanding

Outstanding

July 18, 2025
BPP logo

Reply from BPP

Hi Pabitra,

Thank you for your review.

We're thrilled to hear you've had an outstanding experience. We truly appreciate you taking the time to share.

Wishing you all the best throughout your learning journey and future career Pabitra.

- Gina
BPP Customer Experience Manager

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