It was a great experience. Zuruk mahmood was responding for my emails continuously and he guide me on a phon call so my issue is being resolved by his guidance
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have high praise for the tutors and academic staff at BPP - really knowledgable and engaging, and they truly seem to care about your learning and success. From an administrative and communications... See more
Company replied
Very friendly staff who help make the whole process easier and stress limited.
Company replied
Good evening. I am writing to share my experience about BPP and their customer service regarding ACCA qualification course. My consultant was Siama. She tried calling me several times, but... See more
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Company details
Written by the company
BPP delivers a full a range of qualifications to develop careers at every stage and every level of development. It offers a unique learning experience, with a resounding focus on preparing students for, or enhancing, their careers. Offering a full breadth of qualifications across degrees, apprenticeships, professional qualifications and short courses in a range of specialisms including law, accountancy, management, data, digital and technology, finance and nursing and healthcare.
Contact info
BPP Portsoken Street, 1 Portsoken St, E1 8PH, London, United Kingdom
- 0330 060 3100
- www.bpp.com
4.0
Great
1K reviews
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Great support
Support, professionalism from your specialist Kimberly Pereira. She has called me, answer all my questions and help with booking and invoice process. Many thanks!
February 11, 2026
Reply from BPP
Hi Angelika,
Thank you for your review.
We're happy to hear that you received such great support from Kimberly! We appreciate you acknowledging the professionalism and assistance you received with your booking and invoice. Thank you for your positive feedback!
Wishing you all the best throughout your learning journey ahead, Angelika.
- Gina
BPP Customer Experience Manager
When I booked my course it was easy to…
When I booked my course it was easy to book and reply from BPP also straightforward. All arranged efficiently.
February 19, 2026
Reply from BPP
Hi Varo,
Thank you so much for your review.
We're delighted to hear that your course booking was straightforward and efficient. We appreciate your positive feedback and are glad everything was arranged to your satisfaction.
Wishing you a successful academic journey ahead, Varo!
- Gina
BPP Customer Experience Manager
aggressive telemarketing
attended a BPP webinar a few weeks ago. when signing up, I opted out of all telephone and email communication. what has followed has been daily calls and voicemails from them trying to get me to sign up for a course with them. whenever I block one number, they call from a new one. I have checked my communication preferences and they are clearly set to opt out. I have absolutely no intention of joining a university with such aggressive marketing tactics and disregard for GDPR, particularly not for law.
February 23, 2026
Unprompted review
Reply from BPP
Hi Emmy,
We appreciate you bringing this to our attention. We are sorry that you've experienced unwanted contact.
We have requested your details and would appreciate it if you could provide us with more information to help us investigate further.
- Gina
BPP Customer Experience Manager
Did the CTA AT course with Libby who…
Did the CTA AT course with Libby who explains everything so easily and helps retain everything. I would recommend her highly for CTA prep
January 27, 2026
Reply from BPP
Hi there,
Thank you for your 5* review.
We're happy to hear that the CTA AT course was helpful and that Libby's teaching style aided your learning. We appreciate your recommendation for CTA preparation!
Wishing you a successful 2026 and beyond!
- Gina
BPP Customer Experience Manager
Poor customer service
Hi,
Following up on my recent feedback. Unfortunately, the issue raised regarding BPP Pass Assurance eligibility remains unresolved after three weeks.
The level of customer service has been below an acceptable standard. Responses are taking up to seven days, which raises concerns about whether this is a standard practice. In contrast, when they reply I receive an automated message stating that the case would be closed if I did not respond within 24 hours. This creates an unfair imbalance in expectations.
It is unreasonable to require prompt responses from customers while providing delayed responses with no clear timeframe. I would appreciate clarity on response standards and, more importantly, a timely resolution to the original issue.
Regards,
January 22, 2026
Unprompted review
Reply from BPP
Hi Eddie,
We appreciate your feedback and apologise for the delayed resolution regarding your BPP Pass Assurance eligibility.
We can see that you are currently in contact with a member of our support team and they will be in touch to provide an update.
Thank you for your patience while we work to ensure everything is fully resolved, Eddie.
- Gina
BPP Customer Experience Manager
Amazing support
Jordan whitworth gave me amazing support. From setting me up for multiple apprenticeships to supporting me through the process, applications and interviews. Can't thank him and bpp enough. 100% recommended
January 28, 2026
Unprompted review
Reply from BPP
Hi Vilius,
Thank you so much for your 5* review.
We're happy to hear that you had such a positive experience. It's great to know that you felt supported through the apprenticeship process with Jordan. We'll happily pass on your kind words.
Wishing you a successful 2026 and beyond, Vilius!
- Gina
BPP Customer Experience Manager
Terrible onboarding experience
as an ex BPP student I was hopping for a swift onboarding process - instead I've been left unable to access the VLE for more than 2 weeks, compromising my revision program substantially which obviously is very stressful. Every BPP team I've contacted to resolve this issue and unlock my account was pushing the responsibility to another team.
January 16, 2026
Reply from BPP
Hi there,
Thank you for taking the time to share your experience - we're sorry to hear how stressful this has been.
We can see that you have contacted Student Support on the same day as leaving this review, and rest assured, this will be resolved as quickly as possible so you can access the materials you need. We really appreciate your patience and are confident this will be resolved for you soon.
- Gina
BPP Customer Experience Manager
My experience was fantastic
My experience was fantastic, meeting new people and coming together with a common goal within the legal system, and share differrnce experince togehter.
The Course information shared was helpful and supportive. The presentation and the response to questions was supper and professional.
January 12, 2026
Reply from BPP
Hi Mr Glory,
Thank you for your 5* review.
We're glad you enjoyed your experience and found the course information helpful. It's wonderful to hear that you met new people and shared experiences within the legal system. We truly appreciate your positive feedback.
Wishing you all the best throughout your studies and future career, Mr Glory.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Chinonyerem,
Thank you for your 5* review.
We're thrilled to hear you've had a topnotch experience! We truly appreciate you taking the time to share.
Wishing you a successful 2026 and beyond, Chinonyerem.
- Gina
BPP Customer Experience Manager
I’d give this 6*s if I could.
December 29, 2025
Reply from BPP
Hi Jack,
Thank you so much for your review.
We're so happy to hear that you had such a wonderful experience! Thank you for your amazing feedback; we appreciate it.
Wishing you a successful 2026 and beyond, Jack!
- Gina
BPP Customer Experience Manager
Brilliant support staff.
December 12, 2025
Reply from BPP
Hi Brent,
Thank you for taking the time to write a review.
We're thrilled to hear you've had brilliant support during your learning journey. We really appreciate you taking the time to share with us.
Wishing you all the best throughout your studies, Brent!
- Gina
BPP Customer Experience Manager
AVOID like Plague dreadful waste of your time
Whatever you do DONT go to this readful UNI I attempted to study with them and teachers dont show up , a ton of tech errors online and they dont fix them and you fall so behind you cant even catch up making it impossible . They are very nasty people and totally unhelpful Avoid them like the PLAGUE
November 11, 2025
Unprompted review
Reply from BPP
Hi there,
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you faced with tutors and technical difficulties, which made it hard to keep up.
We have requested your details and would appreciate it if you could provide us with more information to help us investigate further.
- Gina
BPP Customer Experience Manager
HORRIFIC EXPERIENCE
HORRIFIC EXPERIENCE
OVERCHARGED FOR MY COURSE
They kept charging me for exams I had not taken. In their system, you are charged for exams until you are taken off the system. As exams happen regularly, I was getting charged regularly. BUT I HAD NOT DONE EXAMS YET.
They were charging me resit fees. Resit fees are £75. £75 x 8 exams is £600. I was charged this in April, August and January. In between, they sent regular emails asking for money (which I did not owe). Then they wrongfully withdrew me from my course. I paid nearly £15,800 for a course that was £10,700.
I have sent complaints, emails, and I have NOT had a reply.
This has been going on since 2024. Nothing has been resolved.
DO NOT GO TO THIS UNIVERSITY!!!!!!
December 15, 2025
Unprompted review
Reply from BPP
Hi Sam,
We appreciate you bringing this to our attention. We're sorry to hear about the issues you've experienced with charges and lack of communication regarding your course.
We have requested your details and would appreciate it if you could provide us with more information to help us investigate and make improvements. We take your feedback seriously, and we are keen will investigate these concerns thoroughly, Sam.
- Gina
BPP Customer Experience Manager
Constant calling!
Constant calling!
Felt like they just wanted me to enrol so they would get the tuition fee. constantly phoning me and the person would never have the answers, they'd have to put me on hold to get through to someone who did. what's the point of calling prospective students if you can't answer their questions?
December 5, 2025
Reply from BPP
Hi Lex,
We appreciate you bringing this to our attention. We're sorry our calls caused frustration. We'll address this internally to ensure our team is better informed. Thank you for taking the time to share your honest feedback.
Wishing you all the best throughout your learning journey ahead, Lex.
- Gina
BPP Customer Experience Manager
Good communication
Good level of communication and ability to respond to questions in thorough manner.
December 12, 2025
Reply from BPP
Hi MS,
Thank you for your 5* review.
We appreciate you taking the time to share your feedback! We're happy to hear that our communication and thorough responses met your expectations.
Wishing you a successful learning journey ahead, MS.
- Gina
BPP Customer Experience Manager
BPP APPRENTICESHIPS
I used BPP to help me secure an apprenticeship in the field of IT. One of their recruitment consultants, Leia Knights, was really helpful in providing me with the opportunity. She made it the process so easy and was helpful throughout. I would definitely recommend BPP.
December 11, 2025
Unprompted review
Reply from BPP
Hi Arjun,
Thank you so much for your review.
We're happy to hear that you found our services helpful in securing your IT apprenticeship. It's great to know that Leia made the whole process easy for you too. We appreciate your recommendation!
Wishing you a successful 2025 and beyond, Arjun.
- Gina
BPP Customer Experience Manager
I had the pleasure of working with Leia…
I had the pleasure of working with Leia and she made the whole process really easy and answers any questions l had.
December 8, 2025
Unprompted review
Reply from BPP
Hi Moshin,
Thank you for your review.
We're thrilled to hear that the process was easy and Leia was able to help answer your questions. We really appreciate you taking the time to share your positive experience.
Wishing you all the best throughout your learning journey Moshin.
- Gina
BPP Customer Experience Manager
My experience with BPP University so…
My experience with BPP University so far has been really smooth. The admissions team were helpful, quick to respond, and made the whole transition easy for me. I haven’t started my course yet, but the support I’ve received from the staff has been great and reassuring.
November 26, 2025
Reply from BPP
Hi Hamda,
Thank you for your 5* review.
We're delighted to hear that the admissions process was smooth and the team's support has been great. We appreciate you highlighting their responsiveness and the easy transition. Thank you for your positive feedback!
Wishing you all the best throughout your studies, Hamda.
- Gina
BPP Customer Experience Manager
Thank you Leia!
I’ve recently been dealing with Leia who has been nothing but supportive and helpful! She talked me through any concerns that I had and has always been approachable and informative throughout the process. Thank you Leia :)
December 5, 2025
Unprompted review
Reply from BPP
Hi Evie,
Thank you so much fir your 5* review.
We're delighted to hear that you had such a positive and supportive experience from Leia. It's great to know that the information provided was helpful to you. We truly appreciate you taking the time to share your kind feedback.
Wishing you a successful 2025 and beyond Evie!
- Gina
BPP Customer Experience Manager
Struggling to recieve CAS
Struggling to recieve CAS.
Constantly being move around different departments it appears they all work independently. Being told documents have not been uploaded when i have done this already.
Already paid them £9000 i would expect better service. Worried i wont be able to start the course in Feb 2026, was supposed to start September 2025 due to wrong information recieved. So stressed wether to ask for a refund and apply elsewhere
November 28, 2025
Unprompted review
Reply from BPP
Hi Kate,
We appreciate you bringing this to our attention. We are sorry to hear about the difficulties you've experienced with your CAS and the departmental coordination.
We have requested your details and would appreciate it if you could provide us with more information to help us investigate and make improvements.
Your feedback is valuable as we aim to support our students better, Kate.
- Gina
BPP Customer Experience Manager
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