It was a great experience. Zuruk mahmood was responding for my emails continuously and he guide me on a phon call so my issue is being resolved by his guidance
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have high praise for the tutors and academic staff at BPP - really knowledgable and engaging, and they truly seem to care about your learning and success. From an administrative and communications... See more
Company replied
Very friendly staff who help make the whole process easier and stress limited.
Company replied
Good evening. I am writing to share my experience about BPP and their customer service regarding ACCA qualification course. My consultant was Siama. She tried calling me several times, but... See more
Company replied
Company details
Written by the company
BPP delivers a full a range of qualifications to develop careers at every stage and every level of development. It offers a unique learning experience, with a resounding focus on preparing students for, or enhancing, their careers. Offering a full breadth of qualifications across degrees, apprenticeships, professional qualifications and short courses in a range of specialisms including law, accountancy, management, data, digital and technology, finance and nursing and healthcare.
Contact info
BPP Portsoken Street, 1 Portsoken St, E1 8PH, London, United Kingdom
- 0330 060 3100
- www.bpp.com
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BPP
Hi Syeda,
Thank you for your review.
We appreciate your kind words! We are happy to hear that our staff was helpful and kind. Thank you for your positive feedback.
Wishing you all the best in your upcoming studies Syeda.
- Gina
BPP Customer Experience Manager
GOOD CUSTOMER RELATIONS
September 22, 2025
Reply from BPP
Hi Mr Adeyemi,
Thank you for your review.
We're thrilled to hear you've had a good experience. We truly appreciate you taking the time to share.
Wishing you all the best for your upcoming studies and future career Mr Adeyemi.
- Gina
BPP Customer Experience Manager
Ghosted
Have attempted to contact them repeatedly over the last 4 months regarding a candidate's booked course, which they accepted the booking form for, and then never responded again.
September 24, 2025
Unprompted review
Reply from BPP
Hi AC,
We regret to hear that you've had difficulty reaching us regarding a candidate's booked course. We're sorry that our service has not met your expectations.
We have requested your details and would appreciate it if you could provide us with more information so we can investigate this further.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi there,
We regret to hear that your experience did not meet expectations.
We can see that you are currently in contact with a member of our team and rest assured, they would love to help you further. We really appreciate your patience and are confident this will be resolved for you soon.
Thank you for your feedback.
- Gina
BPP Customer Experience Manager
Calling day by day and disturbing daily…
Calling day by day and disturbing daily life style .
September 12, 2025
Reply from BPP
Hi there,
We're sorry to hear your feedback. This isn't the experience we want for our students. Rest assured, I'm reaching out to you personally via email to gather a few more details, and work with you on resolving this.
Wishing you all the best for you upcoming studies.
- Gina
BPP Customer Experience Manager
Too much delayed cas issuing process
Too much delayed cas issuing process. Quite hectic.
September 8, 2025
Reply from BPP
Hi there,
We apologise for the slow process and any inconvenience caused - the CAS letter is issued as soon as possible once all documents have been received and verified. We'll review our procedures to improve. Thanks for your feedback.
Wishing you all the best for your upcoming studies.
- Gina
BPP Customer Experience Manager
Bpp is one of the best university for…
Bpp is one of the best university for international students
September 14, 2025
Reply from BPP
Hi Kinza,
Thank you so much for your review.
We're happy to hear that you consider our university one of the best for international students. Thank you for sharing your positive experience with us.
Wishing you a successful 2025 and beyond Kinza.
- Gina
BPP Customer Experience Manager
I applied CAS on 15 July and received…
I applied CAS on 15 July and received after 2 months.
September 14, 2025
Reply from BPP
Hi Osama,
We regret the delay in receiving your CAS. The CAS letter is issued as soon as possible once all documents have been received and verified. We appreciate your feedback and will review our processes.
Wishing you a successful learning journey ahead Osama.
- Gina
BPP Customer Experience Manager
Depending on who answers the call…
Depending on who answers the call advisors give different advice on the same query. Some will tell you wait 2-3 days then another advisor that you call will sort your query within 10 minutes. Highly frustrating considering the fee charged for the courses, an expectation of high quality customer service is expected.
September 12, 2025
Reply from BPP
Hi Andrea,
Thank you for your review.
We really appreciate you bringing this to our attention. It is important to us that our advice is consistent, and we are sorry this was not your experience. We'll share your feedback and review this to improve our service.
We wish you every success throughout your upcoming studies Andrea.
- Gina
BPP Customer Experience Manager
Disappointed in IT
Phone service is very effective and useful and I appreciated the assistance I received through this service, however the IT element was beyond lacking with delays in sending through all the acceptance information and emails. My Hub is still not working despite repeated emails/ queries submitted. I am still unable to access core information situated in the My learn area, meaning I will start my course without all the necessary materials.
September 11, 2025
Reply from BPP
Hi there,
We appreciate your feedback and are sorry to hear about the IT issues and Hub access problems.
We can see that you've raised a case regarding this, and rest assured, a member of our team will be in touch to support you. We appreciate your patience and are confident this will be resolved soon.
Thank you for your feedback.
- Gina
BPP Customer Experience Manager
I love the bpp university because it's…
I love the bpp university because it's is very useful for my career it's give a opportunity to study in multicultural environment and I am very excited as well as nervous too to come there and join university officially ♥️
September 4, 2025
Reply from BPP
Hi Neha,
Thank you so much for your review.
We're thrilled to hear that you find our university useful for your career. We appreciate your excitement about studying in a multicultural environment.
We wish you all the best as you officially join us Neha!
- Gina
BPP Customer Experience Manager
It's a good support for the students
Bpp team is very good guidelines for the students
September 4, 2025
Reply from BPP
Hi Mounika,
Thank you for your review.
We're glad to hear that our team provides very good guidelines for students. Thank you for your positive feedback and for taking the time to share.
Wishing you a successful 2025 and beyond Mounika.
- Gina
BPP Customer Experience Manager
Awful customer service
Awful customer service. I am unable to apply to a graduate program in the US because BPP don't use Digitary or GradIntelligence and won't physically mail a transcript. I have battled for weeks, with replies taking 2-3 weeks each time, and without my email being read properly. It is centralized to the extent that once you're out the system, they don't care about you anymore.
September 12, 2025
Unprompted review
Reply from BPP
Hi Emma,
We appreciate your feedback and regret to learn about your delayed transcript. We are sorry that our service has not met your expectations.
We have requested your details and would appreciate it if you could provide us with more information so we can reach out and support you, Emma.
- Gina
BPP Customer Experience Manager
LLM Course started. Still no timetable! Get it together BPP!
My daughter started her SQE at BPP this week after completing her PGDL there. She still doesn't have her SQE timetable and is having to use her friend's timetable to attend classes! After weeks of her calling and emailing, still no timetable! A timetable for a DIFFERENT course appeared on the first day of class! Actually not surprising given years of negative online reviews. Thankfully, my daughter still has emails confirming place on her course dating back as far as February 2024!
September 9, 2025
Unprompted review
Reply from BPP
Hi EB,
We appreciate your feedback and regret to learn about your daughter's delayed timetable. We are sorry that our service has not met your expectations.
We can see that your daughter is currently in contact with a member of our team and rest assured, they would love to help further. We truly appreciate your ongoing patience and are confident this will be resolved soon, EB.
Thank you for your feedback.
- Gina
BPP Customer Experience Manager
Poor Services
I should be the worse person that BPP would send a review to. I'm really disappointed in the BPP for not being able to sort my out my timetable when I'm supposed to start the MSc programme this week. I don't know my induction date and I don't have my timetable. I've not been able to schedule my work because I don't have my timetable yet.
September 8, 2025
Reply from BPP
Hi John,
We appreciate your feedback and regret to learn about your delayed timetable. We are sorry that our service has not met your expectations.
We can see that you are currently in contact with a member of our team and rest assured, they would love to help you further. We really appreciate your patience and are confident this will be resolved for you soon, John.
Thank you for your feedback.
- Gina
BPP Customer Experience Manager
Continue feedback regarding every…
Continue feedback regarding every document and guidance throughout the process was great 😊
August 28, 2025
Reply from BPP
Hi Limbu,
Thank you for your review.
We're happy to hear that our guidance and documentation throughout the process were helpful for you. Thank you for sharing your positive experience with us!
Wishing you a successful academic journey ahead Limbu.
- Gina
BPP Customer Experience Manager
poor communication and collaboration within teams
Effective communication and collaboration among different teams are the main issues in helping each individual. I understand this is not a charity, and the course is very costly. This is where you should recruit more people for effective and swift support.
However, the service we received as students does not match what we paid for the course. The online platform for long-form questions with word requirements within a limited timescale, literally designed to set students up for failure and rarely reflects a genuine performance. It seems like a competition for typing only.
No student spent so much money and time to just fail the course. The red tape structure should be re-examined to avoid rigid rules and better support those with extenuating circumstances.
September 1, 2025
Reply from BPP
Hi there,
We appreciate your feedback and understand your concerns about communication and assessment methods. We are sorry that your experience did not meet your expectations. Your comments regarding support and the online platform are valuable, and we will review these areas to improve our services and better support students.
We wish you all the best for your learning journey.
- Gina
BPP Customer Experience Manager
Good experience from university modules…
Good experience from university modules are according to my intrest
August 17, 2025
Reply from BPP
Hi there,
Thank you so much for your review.
We appreciate your feedback. We are happy the university modules align with your interests and provide a good experience for you.
Wishing you all the best for your upcoming studies and future career too.
- Gina
BPP Customer Experience Manager
BPP staff and admission team have been…
BPP staff and admission team have been very help full and fair in their guidance۔
August 20, 2025
Reply from BPP
Hi Muhammad,
Thank you so much for your 5* review.
We're delighted to hear that our staff and admission team were helpful and fair in guiding you. We appreciate you taking the time to share your positive experience.
Wishing you all the best throughout your studies and future career Muhammad.
- Gina
BPP Customer Experience Manager
Not a good experience so far
The initial call was excellent. But when I was passed to enrolment what can I say - no communication, no clarity of when I will be fully enrolled, even though I have supplied everything to them. My induction starts today and I have nothing. How many times can I chase? My case officer is not returning emails or calls . Should I stay with BPP if this is indicative behaviour of its personnel?
August 20, 2025
Reply from BPP
Hi Suneeta,
We appreciate you bringing this to our attention. We are sorry to hear about the enrolment issues and lack of communication. This is not the experience we want you to have. Rest assured, we've raised your feedback and will investigate so we can support you further.
Thank you for sharing your feedback.
- Gina
BPP Customer Experience Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.