The watch i ordered arrived today 23-12-25. I am pleased with the speed of delivery, also how easy and efficient the ordering system was. 1 small problem, I paid for the watch when we ordered it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bradford Exchange provide very useful advertising both online and by post for a variety of good quality products. I have been pleased with their service and everything I have purchased. My wife is ver... See more
Company replied
Loved the wolf items I ordered arrived within the specified time packages were good also loved options of payments
Company replied
The app can be slow at time's and when I query a matter it took a while for me to receive the email but in view of that it's still a great service
Company replied
Company details
Written by the company
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
1 Park Road , TW11 0AP, Teddington, United Kingdom
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely items to choose from and site is…
Lovely items to choose from and site is very easy to use
December 14, 2025
Reply from The Bradford Exchange
Hi Gaynor,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
When I get the purchased items can give…
When I get the purchased items can give a better score.
December 16, 2025
Reply from The Bradford Exchange
Hi,
Thank you for taking the time to leave a review.
We hope you enjoy your order once it arrives, if you require any assistance in the meantime please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I did not get the item
I did not get the item, it was a Christmas present and I received a letter just 20 days before, 4 weeks after ordering it.most disappointed.
November 19, 2025
Reply from The Bradford Exchange
Hi Iain,
Thank you for taking the time to leave a review.
We apologise that the item did not arrive, especially as it was intended as a Christmas present. We understand how frustraing this can be and we appreciate you bringing this to our attention.
Thank you,
Customer Support
I ordered 2items as presents for…
I ordered 2items as presents for Christmas and they both have been lost in transit leaving me with a very short time frame to replace what I ordered this is bad business stop using Evri and people might get what they ordered.
December 16, 2025
Reply from The Bradford Exchange
Hi Marie,
Thank you for taking the time to leave a review.
We are very sorry to hear that your Christmas presents were lost in transit. We know how frustrating it is when orders do not arrive as expected, especially with such a tight deadline to replace them. We appreciate your feedback.
Thank you,
Customer Support
The figurines are very flimsy one was…
The figurines are very flimsy one was broken off when it arrived and the connection for the dc4.5v isn’t big enough to get the adapter in to have it run on electric. So for what we paid the quality is very poor
December 10, 2025
Reply from The Bradford Exchange
Hi Lindsey,
Thank you for your order and for taking the time to leave a review. We are disappointed to hear that the items did not meet your expectations.
We strive to provide our customers with high quality items at all times and we will look into this issue in detail to ensure that this does not happen again. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Really superb range of fine jewelry and…
Really superb range of fine jewelry and other pieces first class
December 11, 2025
Reply from The Bradford Exchange
Hi Christine,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
So quick and easy to order
December 13, 2025
Reply from The Bradford Exchange
Hi Julia,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
A pleasant experience from start to…
A pleasant experience from start to finish. Love what i bought, well packaged for delivery , fast delivery
December 9, 2025
Reply from The Bradford Exchange
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Delightful Gifts!
It's very easy to order items and you know on opening it you won't be disappointed. The craftsmanship is second to none, every intricate detail is perfectly finished and sure to delight anyone receiving a gift. My Grandmother collected figurines, Cinderella etc and now I collect pieces for my Granddaughter. I purchased the monkey doll for my mum who has forever wanted a 'real' one. I think this is the closest she's ever going to get. I know she will adore it and only wish I'd seen it before now!
December 15, 2025
Reply from The Bradford Exchange
Hi Tracey,
Thank you for taking the time to leave a review.
We are happy to hear that ordering was easy and the craftsmanship met your expectations. It is wonderful that you are continuing the figurine collection with your granddaughter. We appreciate you sharing your experience and hope your Mum loves her monkey doll.
Thank you,
Customer Support
Always had lovely stuff from Bradford…
Always had lovely stuff from Bradford exchange and can’t fault the quality
December 15, 2025
Reply from The Bradford Exchange
Hi John,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Beautiful piece of jewellery
Easy to use and navigate through website . Beautiful piece of jewellery as if it was waiting for me . A birthday present for my daughter who lost her 12 day old baby last yr.
December 15, 2025
Reply from The Bradford Exchange
Hi Fran,
Thank you for taking the time to leave a review.
We are so glad you found our website easy to use and that the jewellery resonated with you. We hope this special piece brings comfort to your daughter. Please accept our deepest condolences for your loss.
Thank you,
Customer Support
the order was delivered on time the…
the order was delivered on time the item was excellent everything was first rate would deal again
December 10, 2025
Reply from The Bradford Exchange
Hi Gordon,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Awful experience
Awful experience. I have tried ordering three times using different payment methods. They only send a letter days later saying payment has failed. Having checked with PayPal and my credit card company, the error is clearly on their side - they are sending through approvals for £0, so clearly can't then take the funds. Yet they say it is not an error with their system when I explain this and suggest they check. Orders placed via website apaprently don't show on their system for 24-48 hours so they can't even check if an order goes through and it's all me checking - no effort from them. No customer service via phone, only via chat. I would never buy but keep trying as they sell a gift that was specifically requested and I promised to get.
December 15, 2025
Reply from The Bradford Exchange
Hi John,
Thank you for taking the time to leave a review.
We are very sorry to hear about your recent experience. We apologise for the level of frustration caused as this is not the level of service we aim to provide.
We appreciate you bringing this to our attention, we take feedback like this very seriously and we will be sure to look into this further to stop this from happening again.
Thank you,
Customer Support
Always received good service from you...
December 14, 2025
Reply from The Bradford Exchange
Hi Paul,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
I ordered a bracelet for my daughter…
I ordered a bracelet for my daughter birthday which was easy enough to do, paid with my visa card and authorised it in my banking app and nothing. The money did not leave my account, I received an order confirmation and told delivery would take 5 to 7 days. Still nothing, money is still in my account and I haven't received the bracelet or been contacted as to what is happening with my order. There is no telephone number or anything to contact Bradford exchange. Disappointed to say the least, only blessing, no money was paid.
December 2, 2025
Reply from The Bradford Exchange
Hi Linda,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Reply from The Bradford Exchange
Hi Susan,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Everything was so easy
December 14, 2025
Reply from The Bradford Exchange
Hi Peter,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
I have bought before from this company…
I have bought before from this company very good quality and well packed when sent
December 14, 2025
Reply from The Bradford Exchange
Hi Lesley,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Easy to order ordered for years never…
Easy to order ordered for years never had any problems l ordered the 10 th got it today 12 th what a service and being Xmas great as usual
December 10, 2025
Reply from The Bradford Exchange
Hi Anita,
Thank you for taking the time to leave a review.
We are so happy to hear that ordering is easy for you and that you have never had any issues. We appreciate your continued support, and we are glad the fast delivery during the Christmas season was great for you.
Thank you,
Customer Support
This company’s products are high…
This company’s products are high quality! It was a little difficult to find what I was looking for but when I did I was so happy! Thank you!
December 12, 2025
Reply from The Bradford Exchange
Hi Suzanne,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.