Bramblecrest Reviews 

5,047
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent design of the products, finding them smart, comfortable, and durable for long-term use. Many people highlight the exceptional customer service, describing staff as helpful, efficient, and professional in resolving issues and providing timely assistance. Reviewers also frequently commend the delivery service for being prompt, well-organized, and often including helpful assembly or clear communication. However, some customers also noted inconsistencies with order and delivery, experiencing long wait times, partial shipments, or a lack of communication regarding delivery schedules. A few other people also felt that certain product items, such as covers, had quality issues or design flaws, like poor fit or material that collected water. Additionally, some reviewers were not happy with customer service, citing defensive responses or difficulty getting explanations for order problems.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the overall look,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting prompt and timely... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order processes, with some finding ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First look at the website was disappointed and couldn’t find exactly what we wanted but Google and the page with what we wanted appeared So after that found exactly what we wanted easy to purchase o... See more

Rated 5 out of 5 stars

Customer service was excellent, very helpful indeed. The items we bought look very smart and are very comfortable. In addition we ordered a replacement cushion box liner because our old one had beco... See more

Company replied

Rated 5 out of 5 stars

Easy ordering from great Bramblecrest website, which details the various parasol models and options. Delivery was within declared timeframe, for which in this heat we are grateful. The high quality 3... See more

Company replied

Rated 4 out of 5 stars

I had emailed Bramblecrest to enquire about new covers for my three seater sofa set with height adjustable table and for my cantilever parasol. As I had not received a reply after a couple of weeks I... See more

Company replied


Company details

  1. Furniture Manufacturer
  2. Garden Furniture Shop

Written by the company

Bramblecrest has an established reputation for supplying the finest woven, marine faux-leather, fabric, aluminium and teak garden furniture.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(5,047)

1,205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Phone Support to get the right products.

Excellent clear guidance and constructive help over the phone made it a simple and satisfying experience. Friendly and knowledgeable.

May 29, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely feedback. We’re delighted to hear you’re happy with our customer service and will pass your comments on to the team.

Kind regards,
The Bramblecrest Team

Rated 4 out of 5 stars

Advice & delivery

June 2, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards
The Bramblecrest Team

Rated 5 out of 5 stars

Useful guidance given on selecting a…

Useful guidance given on selecting a replacement canopy for a discontinued model. The price was about half of what I expected.
Delivered soon after I placed the order.
Very good service.

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely feedback. We’re delighted to hear you’re happy with our service and will pass your comments on to the team.

Kind regards,
The Bramblecrest Team

Rated 1 out of 5 stars

Sadly really happy that we found this…

Sadly really happy that we found this product however we had to phone for an update re our delivery after not receiving any information or status on our order.
The lady informed us they were in stock however I had to phone again re delivery.Customer service disappointing..

May 12, 2026
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Reply from Bramblecrest

Thank you for your feedback. I'm sorry to see that you were unhappy about the delays and lack of communication on the status of this order. We understand the importance of delivering consistent and reliable service, and it is clear that we fell short in this instance.
Kind regards
The Bramblecrest Team

Rated 5 out of 5 stars

Great customer service

Great customer service, problem quickly resolved

May 26, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

Rated 4 out of 5 stars

Fantastic product but they decided when…

Fantastic product but they decided when to deliver it without any input from me as to whether that date was ok !!
Then they were impossible to contact !!
Delivery was late in the appointed day - and again no contact !! Apparently someone was supposed to phone me when they were 30 minutes away - didn't happen but I finally managed to contact customer care who said it was arriving but late !!
So great product but communication and delivery were not so fab

May 26, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your feedback. We're delighted to see that you are very happy with your furniture. Please accept our apologies for any inconvenience caused by the communication and delivery issues. This has been an exceptionally busy year and at times we have struggled to keep up with demands. Regrettably, we fell short in this instance.
Kind Regards
The Bramblecrest Team

Rated 5 out of 5 stars

3.5m parasol

I needed a large 3.5m parasol which is quite hard to find in most places. I found this one, and although quite expensive is well made and looks good. Easy to put together and easy to put up and down. Definitely recommend if you want a great parasol. Also bought the stand.

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely feedback, we’re delighted you’re happy with your parasol and will share your comments with the team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Great servicel

May 26, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Sturdy construction with plenty of shade

Our parasol kept blowing over even though we have quite a heavy base. Last year we purchased a Bramble crest patio dining set that included a parasol. My husband noted how the diameter of the pole and the spokes under the parasol were much sturdier than our free standing parasol. So we looked on your website and found the same style as in our dining set but much bigger. We can now relax under it without constantly thinking it’s about to take off when a little breeze occurs.

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely feedback, we’re delighted you’re happy with your parasol and will share your kind comments with the team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Site clear and easy to navigate with plenty of information.

Site easy to navigate and find the item I wanted. Advance order which was sent out on advanced date which was advised at time of purchase. Well packaged.

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your kind feedback, we’re delighted to hear you’re happy with our service and will share your comments with the team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Great quality

Great quality, arrived when expected. Would recommend.

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Ordered cover for garden egg swing

Ordered cover for garden egg swing . Great cover and swing still going strong after 8 years . Still as good as new , well worth the money

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your kind feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Satisfied

My bench was delivered on time & efficiently. It was packed well & I am
happy with it. Now I have the toil of giving it all the coats of protection from the weather.

May 29, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your kind feedback, we’re delighted you’re happy with your bench and will share your comments with the team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Great service

Great service, easy to order, good price and prompt delivery,
Thank you,

May 29, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Great Product, Great Experience

Great curtomer service, delivery on time and product matching my expectation

May 29, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Prompt attention to our order

Prompt attention to our order. We discovered an issue with one item which was dealt with in a professional way with no quibble.

May 22, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback, we’re delighted you’re happy with our customer service and will share your comments with the team.

Kind regards,
The Bramblecrest Team

Rated 1 out of 5 stars

I am at a loss what to do with this…

I am at a loss what to do with this company. I ordered furniture and we are now two weeks past delivery date. They never respond to emails and I can’t get through on their customer support line.
Regret giving them over £2k of my money and would avoid them at all costs. Currently talking to me bank about my rights as at least they respond

June 19, 2026
Unprompted review
Bramblecrest logo

Reply from Bramblecrest

I apologise for the delay in responding to your enquiry. I understand that a member of our Customer Services team responded to you on 20th June and is actively working to find a suitable resolution. We appreciate your patience while we investigate the matter and will continue to do our best to assist you.
Kind regards
The Bramblecrest Team

Rated 5 out of 5 stars

Came on time product looks good as I…

Came on time product looks good as I have patio set.
The only thing it hasn’t got a cover supplied.

May 29, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it’s truly valued by our team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Quick, efficient and lovely quality furniture set

Quick and efficient ordering. Well organised delivery and lovely product (teak furniture set). Parasol cover not great quality and broke after a week but they’ve offered to replace as soon as back in stock.

May 22, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your feedback. We’re delighted to hear you’re happy with our customer service and will pass your comments on to the team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Excellent quality

Furniture quality has been excellent. We have a set that lives outside in all weathers for around 10 years. It still looks like new and still supported with spares like the glass top that got broken in a storm and the faded canopy.

May 27, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you very much for your positive feedback, it is much appreciated. We’re delighted to hear that you’re pleased with the quality of our furniture.

Kind regards,
The Bramblecrest Team

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