The Brand Base  Reviews 

187
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Ordered a large amount of tees for my start up back in February. Only for them to never be shipped and be stuck saying label printed. Then it’s impossible to get through to a human to get anything res... See more

Rated 5 out of 5 stars

I am so impressed with the quality of the tracksuits and hoodies from Branded Limited! They are incredibly luxe and feel so comfortable to wear. The best part? They come at such an affordable price. I... See more

Rated 1 out of 5 stars

Shocking, first review I have ever done but well deserved. Company ran by wannabe entrepreneurs youths who have the same business capacity as a year 9 school enterprise week. Compulsive liars couldn’t... See more

Rated 1 out of 5 stars

Horrified by the customer service or lack of!!!! 2 months late, marks on all hoodies, logos wonky, printing quite frankly dog water. Scam company I wouldn't pay a quarter of what I did originally, bet... See more

Company details

  1. Clothing Store
  2. Clothing Wholesale Market Place

Written by the company

Best Website for upcoming brands to sell their merch


Contact info

2.9

Average

TrustScore 3 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(187)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering was simple

Ordering was simple. Instructions were clear. Interface was user-friendly. Communication with designer was seamless. Vision was understood and executed perfectly. Quality exceeded expectations. Attention to detail evident in every stitch. Delivery was prompt. Packaging was well-done, preserving garment's condition. Hassle-free experience from start to finish.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. I picked my styles, fabrics, and sizes. Website was user-friendly. Customizing my order was simple. Communication was prompt and helpful. Final product was high quality. Highly recommend for personalized wardrobe pieces.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Impressed by vast selection of…

Impressed by vast selection of high-quality fabrics. Found perfect material for my needs. Exceeded expectations in quality. Created a beautifully crafted garment. Wide range allowed for unique piece. Extremely satisfied with selection and quality.

December 10, 2023
Unprompted review
Rated 5 out of 5 stars

Incredibly knowledgeable and helpful…

Incredibly knowledgeable and helpful staff brought my ideas to life with precision. Seamless and efficient process executed promptly. Final products exceeded expectations in quality and fit. Impressed by professionalism and attention to detail. Highly recommend their services for personalized clothing options.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly attentive team

Incredibly attentive team. Every detail perfect. Personalized experience exceeded expectations. Designer understood style preferences. Impeccable quality. Craftsmanship and attention to detail evident. Valued customer, excellent communication. Speedy responses to inquiries. Pleased with unique, tailored clothing.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Thrilled with unique pieces

Thrilled with unique pieces, they exceeded expectations. Perfect fit, feels custom-made. Top-notch customer service, went above and beyond. Will be a repeat customer, fantastic experience. Highly recommend.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, instructions clear, website user-friendly. Customization options plenty, delivery prompt. Final product exceeded expectations. Will order again in the future.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional attention to detail in…

Exceptional attention to detail in creating unique garments. Staff carefully listened to preferences. Clothing reflected individual style. Collaborative and interactive process. Input provided at every step. Finished pieces exceeded expectations. Personalized service for a special and memorable experience. Highly recommend for one-of-a-kind clothing.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible team

Incredible team. Prompt responses. Attention to detail. Willing to accommodate. Final product exceeded expectations. Highly recommend for unique apparel needs.

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

The garments blew me away

The garments blew me away. Fresh, original designs. Impressive quality materials. Received many compliments wearing them. Luxurious feel.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

The team exceeded expectations with…

The team exceeded expectations with their unique and individualized experience. Attention to detail in the design process was outstanding. The final product reflected my style perfectly. Highly recommend their services for a personalized wardrobe touch.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

The ordering process was simple and…

The ordering process was simple and straightforward. Selecting fabrics and entering measurements was easy. Options for customization were plentiful. Step-by-step instructions made it a breeze. Order confirmation and tracking info provided peace of mind. Seamless experience, highly recommend for bespoke clothing.

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

Never received any response

Ordered from company 10 days ago.
Received the items but wasn’t what I expected. Quality is good but not the style I was looking for. Asked to return.
Never received an answer. I do receive a lot of spam from them but not reply.
Just lost my money.

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

Production error and won’t issue refund

Ordered two hoodies the exact same size and fit. One turned up great and the other very small. Confirmed this was a production error after sending photos. The return was accepted although I have paid to return the item (which is mad considering I am only returning due to a fault on their end), they have had in their warehouse for almost a month (confirmed via tracked delivery) yet I can’t get a response about a refund. I tried regularly on both email and Instagram yet I am just ignored. I had once response saying the refund would be processed last Friday but this never happened.

Better off shopping somewhere that has a proper customer service and returns policy, especially considering they are clearly prone to production errors on their clothing.

Just don’t bother, not worth it. It is a shame because I really like the correct hoodie.

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

100% failure

After placing a fairly large order all seemed well. However, I was never sent the items and waited patiently for a month to receive items I had paid for. After an initial lack of contact I attempted to seek some information about my order, I couldn't get hold of anyone at the company. The phone number just rings out and there was no room for any messages to be left (probably due to so many people not receiving their order). I emailed numerous times but to no avail. After a month I still had not received my items. It's now been 6 weeks since my initial order and there has still been zero contact from anyone at Branded. A disappointing experience all round and I advise people to avoid using this company for their blanks supplier. I do however receive emails regularly from them including this one asking me to review my experience. 100% failure.

September 23, 2024
Rated 1 out of 5 stars

Return rejected

When my delivery come the items where then wrong size I tried to send them back to get the right size and my return got rejected 🙃

September 19, 2024
Rated 1 out of 5 stars

'Requested' a return as thats the only…

'Requested' a return as thats the only option this company gives and no replies back to give the return after multiple emails. Terrible communication. Shocking honestly. Their instagram doesn't have many followers so they will be seeing their messages and they still ignore every message I have sent on there.

October 24, 2024
Unprompted review

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