Brand House Direct Reviews 

Well thought out product description and sizing , simple returns proceedure and very well explained, very happy with the product I purchased.

While there are so many businesses that are advertised through Facebook that are scam sites, Brandhouse Direct is definitely not one of them. This is a genuine company, Australian based and provides excellent quality shoes from world known and excellent brands.
Delivery is very prompt. The quality of the shoes cannot be questioned. These are testament to a great and genuine business brand. This is not the first time I have dealt with them, and I will definitely be buying through them again. Such a relief to find a genuine, quality business.
Thank you!

Shoes on sales are good value for money, delivery good and always on time.

Purchased doc martens for my daughter. They are great. Your prices were the best and fast delivery. I’ll definitely buy from you again. Thanks

Unfortunately very bad experience when ordering some shoes. They sent the wrong color, and refused to make the refund because they argued this is the right one. Very bad customer service.

Prompt delivery of shoes: Prompt attention when needed a refund.

The Sandals,(Made in Brazil) are of excellent quality, packaging wa perfect, delivery was Prompt

I finally found a pair of shoes I could actually get my foot in. They were as described and I'm very happy.

I love Brand House Direct! Without their extraordinary sales I could not afford some of the fabulous shoes I now buy. Thank you.

Show more wide men’s footwear

Good products, high variety of brands, fast delivery and good prices

We needed some orthopedic shoes urgently for work and damaged feet. We could have bought them a lot cheaper from elsewhere but did not want to wait 2 weeks. We paid $40 extra to purchase them from Brand direct. It has been 8 days and not even a notification the item has even been picked for sending. They are middle men who obviously ordered from the original company. Cut out the middle man and order direct from the real company because this is all they do. Slack.

A great company with excellent customer service

Excellent service from Brand House Direct! The Woodlands Luai Black shoes are very comfortable and of great quality. Delivery was quick and the whole process was smooth and hassle-free.

I bought a pair of Hi-Tec Trailstone Women's hiking boots from this company. They lasted 3 1/2 months then completely fell to bits!!
Contacted Brand House Direct on 27th July 2025 and have been given the run around ever since (its now September 5th) and I've still received no refund. Shocking customer (dis)service 😡😡😡

Easy ordering,

DO NOT ORDER FROM THIS COMPANY! I returned a pair of shoes for an exchange and the replacement pair weren't suitable either, so apparently I can only get a store credit for the second pair. I have been waiting over two weeks for the store credit. Everytime I email them I get no response or a generic "Your Store credit will be processed by this week", which it isn't. I phoned them and got told that it's been passed on to the manager and will be processed "by the end of the week". Not good enough. I wish I'd just gotten a refund on the first pair I returned - although, I suspect I'd be chasing that up weeks later also.

I ordered a pair of shoes ( Cabello comfort black size 8 model 5849-27 ) and they were sent quite promptly. Unfortunately they were too small so I was able to send them back for a size 9. The 9 fitted perfectly and look really good so I’m looking forward to wearing them soon. I’m very impressed by the range of footwear this company has and equally impressed by the service.
Thanks Brand House.

Fantastic service from Brand House Direct! Great range of top brands at unbeatable prices, and delivery was super quick. The shoes were exactly as described, feels comfortable, true to size, and excellent quality. I couldn’t be happier and will definitely be a returning customer!