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BrandRep Reviews 

1,160
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the company staff for being exceptionally supportive, friendly, and always available to answer any questions that arise during the journey. Many consumers also deeply appreciate the knowledgeable team members who successfully guide them through the entire setup process and make everything remarkably straightforward. Some reviewers were not happy with the prolonged website development timelines, reporting that digital projects took much longer than initially promised by sales representatives. Others noted ongoing difficulties reaching customer support when technical issues arose and raised serious concerns about unexpected account billing and continued unauthorized charges.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers praising helpful representatives and a... See more

Staff

Clients share positive opinions on staff, frequently praising team members for their exceptional patience,... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised knowledgeable staff who... See more

Website

Users describe ambiguous interactions with website services, as some reviewers praised the seamless process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LISA WAS (AND IS) AMAZING!!! She not only walked me through some corrections needed to tighten my Google profile, she also gave some great advice on how to protect my business from scams, and increas... See more

Company replied

Rated 5 out of 5 stars

Well I'm New at BrandRep. So far so good I have been verified with Google so far and now we are working on optimization. They have been very supportive and they have been there for me every step of th... See more

Company replied

Rated 5 out of 5 stars

Kaddee was amazing! We have been with BrandRep for over 3 years now. We have sent multiple referrals over to her, and have never had a single issue with them. I have no clue why anyone would ever not... See more

Company replied

Rated 5 out of 5 stars

If your starting a business and don't know what kind of tools to use? They tailor make your ideas and bring them to life and promote you and work with you as you grow, customer service and support ar... See more

Company replied


Company details

  1. Online Marketing Agency
  2. also in
  3. Media Company

About BrandRep

Written by the company

Join the thousands of businesses that trust BrandRep to boost their online visibility and drive success. From local SEO to targeted digital marketing, we help your business reach more customers and grow faster.

www.brandrep.com

How Does It Work?

We make digital marketing simple and effective. With our expert team and proven strategies, we position your business at the top of search engines and in front of your ideal audience. Whether you need SEO, social media management, or paid advertising, we’ve got you covered.

What Can You Achieve?

More visibility. More leads. More growth. BrandRep helps your business climb the search rankings, increase traffic, and convert leads into loyal customers. Plus, our customizable services ensure your marketing efforts fit your goals. The result? Sustainable success and lasting profitability.

Let BrandRep be the driving force behind your digital growth!

Let's Get Started

Empowering Small Businesses with Expert Digital Marketing Solutions

Written by the company

Partnering with You to Build a Stronger Online Presence
At BrandRep, we are dedicated to helping small businesses thrive through cutting-edge digital marketing strategies. With our comprehensive suite of services, from SEO and reputation management to web design and local advertising, we’ve supported thousands of businesses in reaching their goals. Our passion lies in delivering measurable results and building long-lasting partnerships, earning your trust through transparency, dedication, and proven success. Trust us to grow your brand and elevate your online presence.

90-Day Satisfaction Guarantee: Your Success, Our Commitment

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.
Our 90-day guarantee ensures that you receive timely, high-quality services like first-page search engine rankings, website creation, Google Ads, and more. We commit to clear timelines for deliverables, responsive customer service, and ongoing support, all tailored to help your business thrive. Experience a partner truly invested in your success!

Contact info

Promotion box for BrandRep

Empower Your Business with BrandRep!

We offer digital marketing solutions to grow & elevate your business!

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(1,160)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brand Rep has done an excellent advertising our business, web development and seo. We were reluctant to move forward on the website but Charles convinced me to move forward and the results were better

Brand Rep has done an excellent job for us with advertising and web development and SEO functions. I have been getting the leads we need to operate our Golden Retriever breeding program. We are reaching all of the specific areas where we need our business to reach.

March 30, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Thanks Tom. It has been a pleasure working with you too.

Rated 3 out of 5 stars

I wanted to include a way for clients…

I wanted to include a way for clients to pay
me through my website. This was not done because
the rep did not have complete or specific information.

March 7, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Sheryl, can you give me more information about your account so I can reference for a solution. You can also call our CS at 855 800 2833.

Rated 5 out of 5 stars

The way to go

I have been using brand rep for a few years now and have had nothing but a positive experience. It's easy to contact them to edit or update my website and to add or remove photos or anything else you need done. It's also very affordable for a yearly subscription compared to others.

March 27, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Thank you for this validation. It is really appreciated.

Rated 5 out of 5 stars

Charles was awesome to work with he…

Charles was awesome to work with he help my new company go in the right direction with my new business he was polite didn’t beat around the bush was honest and up front and was a pleasure to work with and highly recommend this company

March 26, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Thanks Bobby, thank you for letting us help with your business.

Rated 5 out of 5 stars

Before we started using Brand Rep

Before we started using Brand Rep, we were at a standstill. No leads, no place to put potential patients, no organization, no advertisements working, our website was outdated, and so we were just wasting money and coming to a dead end.
It's been over a year now with Brand Rep and we are constantly getting new leads every day with their advertisements. With Brand Reps platform it allows precise organization easy reporting and audits, easy communication with Brand Reps team and on top of that, they updated our website to the 2025 standards to compete with everyone else. We would not be where we are today if it were not for Brand Reps direction and expertise.

March 25, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

That is amazing to hear. Thank you Bret.

Rated 5 out of 5 stars

Great customer service Charles was very…

Great customer service Charles was very knowledgeable and helpful in picking
the perfect package that was suited for my business

March 20, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Charles really cares about his clients. Thank you for letting us do the job Ovidio.

Rated 2 out of 5 stars

I never leave bad reviews

I never leave bad reviews. ever. but I was told and the selling point was 10 days to be on Google at most. it took around 40 and when I was promised a call back I did not get them. there were a couple awesome reps and that is why there is 2 stars but as a whole not being able to get answers and told I would be receiving calls and not get them. I would keep getting pushed saying tomorrow or Monday.

March 18, 2025
BrandRep logo

Reply from BrandRep

Hi Nathan, it shows in history that our team has been in consistent communication with you, 3 times in the last 7 days. Was there something you still need help with I can try to resolve. Give us a call at 855-800-2833.

Rated 1 out of 5 stars

Its been 6 months

Its been 6 months, thus far I’m impressed with one thing with this company: the sales team.
Your company's actual product is remarkably inferior to its ability to sell itself.

Where’s the discussion about growth and overall ranking on maps vs competitors?
Where are the videos we agreed you would post?
Where are the customer tracking?

Looking forward to end of my contact period and I applaud you for locking customers in so long.

March 17, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi David, you can log into your dashboard that is connected directly with Google and see that within the last quarter you received 927 Website visits, 681 Request Directions, and 2280 Calls to your business. Those are great numbers. You can call our CS to see what else we can provide for you.

Rated 5 out of 5 stars

Great service. Very knowlegeable

The sales rep was awesome. Answered all our questions and we even decided to move our plan up from what we originally decided on.

March 16, 2025
BrandRep logo

Reply from BrandRep

Glad to be of service Tasha.

Rated 3 out of 5 stars

We do professional work

Well I'm still waiting for my website page to be made.

March 7, 2025
BrandRep logo

Reply from BrandRep

Hi Obel, your website was completed yesterday before this review was created. An email notification was also sent. Please take a look at it. Have a feeling you will love it.

Rated 5 out of 5 stars

Brandrep is absolutely amazing

Brandrep is absolutely amazing. Charles is absolutely incredible. He takes the time to make sure I’m getting the jobs that I need and I want. Very kind always helpful. My business was slow before I got with Brandrep now my phone is ringing constantly. I’m getting so many jobs that it’s just amazing. Never thought I would get this many calls from just advertising. Thank you so very, very much Charles.

December 5, 2024
Unprompted review
BrandRep logo

Reply from BrandRep

Thank you so much Deanna. This will brighten the whole team's day.

Rated 1 out of 5 stars

SCAMMERS!

SCAMMERS!! Should’ve checked the reviews first. They promised for a service which they mever delivered. Tried to contact them, leave us on hold for 25 mins, and then some rude “supervisor” has the audacity to say that they are not going to refund $1500 becuase his team worked did some work, on something that we never asked for.
STAY AWAY FROM THEM. again, little filthy scammers.

February 12, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi,

I cannot locate your account. Please provide more information so that we can see how to resolve. You can also email us at cs@brandrep.com, live chat on our site, or call 855-800-2833.

Rated 1 out of 5 stars

All together this company will not help…

All together this company will not help your business. They will waste your time promise you the world and deliver nothing! Don't use this company for your advertising needs they are way over priced and they don't care about your success at all!

February 12, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Josh,

Your listing was pinned and optimized in a matter of 3 days. You received 21 Business directories in 8 days. Your SEO deck, keyword research, competitor research, temporary domain, all content written, navigation structure, all completed in less than 17 days.

All this was forwarded to you. Your commitment was six months but you cancelled by the 17th day. We had employed multiple departments to get this much done and cannot be at fault because you changed your mind.

You are a contractor. If a homeowner hired you to do a job. Then 17 days later they said for you to stop. What would you do. You already bought the material and then you had to pay for all the labor of your team.

This is the situation you put us in. Regardless, we are more than eager to finish the job as stated within our communications.

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