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BrandRep Reviews 

1,160
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the company staff for being exceptionally supportive, friendly, and always available to answer any questions that arise during the journey. Many consumers also deeply appreciate the knowledgeable team members who successfully guide them through the entire setup process and make everything remarkably straightforward. Some reviewers were not happy with the prolonged website development timelines, reporting that digital projects took much longer than initially promised by sales representatives. Others noted ongoing difficulties reaching customer support when technical issues arose and raised serious concerns about unexpected account billing and continued unauthorized charges.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers praising helpful representatives and a... See more

Staff

Clients share positive opinions on staff, frequently praising team members for their exceptional patience,... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised knowledgeable staff who... See more

Website

Users describe ambiguous interactions with website services, as some reviewers praised the seamless process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LISA WAS (AND IS) AMAZING!!! She not only walked me through some corrections needed to tighten my Google profile, she also gave some great advice on how to protect my business from scams, and increas... See more

Company replied

Rated 5 out of 5 stars

Well I'm New at BrandRep. So far so good I have been verified with Google so far and now we are working on optimization. They have been very supportive and they have been there for me every step of th... See more

Company replied

Rated 5 out of 5 stars

Kaddee was amazing! We have been with BrandRep for over 3 years now. We have sent multiple referrals over to her, and have never had a single issue with them. I have no clue why anyone would ever not... See more

Company replied

Rated 5 out of 5 stars

If your starting a business and don't know what kind of tools to use? They tailor make your ideas and bring them to life and promote you and work with you as you grow, customer service and support ar... See more

Company replied


Company details

  1. Online Marketing Agency
  2. also in
  3. Media Company

About BrandRep

Written by the company

Join the thousands of businesses that trust BrandRep to boost their online visibility and drive success. From local SEO to targeted digital marketing, we help your business reach more customers and grow faster.

www.brandrep.com

How Does It Work?

We make digital marketing simple and effective. With our expert team and proven strategies, we position your business at the top of search engines and in front of your ideal audience. Whether you need SEO, social media management, or paid advertising, we’ve got you covered.

What Can You Achieve?

More visibility. More leads. More growth. BrandRep helps your business climb the search rankings, increase traffic, and convert leads into loyal customers. Plus, our customizable services ensure your marketing efforts fit your goals. The result? Sustainable success and lasting profitability.

Let BrandRep be the driving force behind your digital growth!

Let's Get Started

Empowering Small Businesses with Expert Digital Marketing Solutions

Written by the company

Partnering with You to Build a Stronger Online Presence
At BrandRep, we are dedicated to helping small businesses thrive through cutting-edge digital marketing strategies. With our comprehensive suite of services, from SEO and reputation management to web design and local advertising, we’ve supported thousands of businesses in reaching their goals. Our passion lies in delivering measurable results and building long-lasting partnerships, earning your trust through transparency, dedication, and proven success. Trust us to grow your brand and elevate your online presence.

90-Day Satisfaction Guarantee: Your Success, Our Commitment

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.
Our 90-day guarantee ensures that you receive timely, high-quality services like first-page search engine rankings, website creation, Google Ads, and more. We commit to clear timelines for deliverables, responsive customer service, and ongoing support, all tailored to help your business thrive. Experience a partner truly invested in your success!

Contact info

Promotion box for BrandRep

Empower Your Business with BrandRep!

We offer digital marketing solutions to grow & elevate your business!

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(1,160)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

When I had a problem with my website…

When I had a problem with my website button not appearing on Google you did everything to troubleshoot the problem and in the end it was solved
Thank you 🙏

April 3, 2025
BrandRep logo

Reply from BrandRep

Glad to hear it is working out for you Naomi. Thank you.

Rated 5 out of 5 stars

My company has been with brand rep for…

My company has been with brand rep for over 10 years we have found them quick to respond to our request and a excellent company we will recommend them and have recommended them many times

April 3, 2025
BrandRep logo

Reply from BrandRep

Thank you for so much loyalty Keith.

Rated 5 out of 5 stars

Brand rap marketing

Bran.
Ripp has been fantastic.Excellent customer service.Whenever I call up with an issue, we'll just to get something done.They're always polite and requests are taken immediately and responded to

April 3, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Thanks Angelo. Hope to be able to service you for years to come.

Rated 5 out of 5 stars

I've been working with Brand Rep for…

I've been working with Brand Rep for many years. They've been an instrumental part of my practices success and continued growth. I have no regrets at all and I highly recommend their services to all. Sincere thanks Brand rep! Keep up the Excellent Work 🙏

Dr. Pena

April 3, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Dr. Pena, thank you for entrusting us to help your business.

Rated 1 out of 5 stars

I am leaving this review because I…

I am leaving this review because I hired grand rep to manage my Google ad campaign and unfortunately, I am having to leave a bad review. This is not something that I normally do but because of the service that I received and the lack of attention to my campaign there were several times that my ad just stopped working because brand rep was not paying attention to the ad, and I would have to call and complain that the calls were not coming in and then they would fix it. The calls starts to come in this happened twice anytime you do try to call Brian rep they’ll put you on hold or they’ll leave you waiting for a very long time to speak to a representative. It’s unacceptable. Their services marginal at best. They care about one thing and that’s your payment. They do not send monthly reports the last report that I received. I called last for it because I was not receiving the calls and when I receive the report, there were multiple calls on there that they never sent to me or they did not go through on my email. I do not recommend the service to anyone if you’re looking to expand your business like I said I do not like leaving reviews like this in most cases. I feel like they’re unnecessary but if you do hire them, it will be at your own risk and you will see that what I am saying is exactly what you’ll get. Thank you to anyone who has read this review and good luck with your business.

October 1, 2024
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Brett, I went through your account and it shows that you received 196 fill form leads in a six month period. That is not including all the direct calls. These are all qualified since they took the time to fill out the form. This is an extremely successful campaign by any standards and would allow the average business to get a good ROI. If there are ways we can adjust our campaign for higher expectations, please feel free to call us at 855-800-2833.

Rated 5 out of 5 stars

They are responsive to my needs

They are responsive to my needs. I've built a nice notary business with my website being my only form of advertising and word of mouth.

April 3, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Very solid. Thank you for letting us help Charles.

Rated 5 out of 5 stars

Helped me get on google

Helped me get on google, was informative, and explained the process and always willing to answer my easy questions. Highly recommend.

April 1, 2025
BrandRep logo

Reply from BrandRep

Thanks Steven. Much appreciate the recommendation.

Rated 5 out of 5 stars

I believe that we should be getting…

I believe that we should be getting calls??? we are not. This is not what I anticipated???

March 31, 2025
BrandRep logo

Reply from BrandRep

Hi Russ you just started your plan less than month ago. SEO does take time. But over the long run it will be one of the most efficient and economical ways to get customer calls.

Rated 5 out of 5 stars

I have been working with BrandRep for 5…

I have been working with BrandRep for 5 years now. They built my website for me which I love and they can make changes anytime if I need to make some edits very quickly and as I request it.

May 9, 2024
Unprompted review
BrandRep logo

Reply from BrandRep

We are happy you are still with us Isil.

Rated 5 out of 5 stars

Working with this company was a huge…

Working with this company was a huge decision. I've been working with them for 7 years on my first business. Now we're working on my second business. To be successful, you need patience and a good merchandise company that will help you achieve your goals.

February 4, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Thank you so much Hugo. That is the ideal scenario. Good marketing equals good growth.

Rated 5 out of 5 stars

I’ve been very pleased with Brandrep

I’ve been very pleased with Brandrep, but I keep getting phone calls from other companies who are trying to get me over to their websites and saying that I am not being serve very well from Brandrep.

March 31, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

That is great news news Jackie. Much appreciate the kind words.

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