Brandymelville Reviews 

Good clothing and ships fast, although rude customer service and must check measurements before ordering online. Although, lacks diversity in sizing.

Literally the worst customer service ever. I have proof with pictures that the pants were missized and they still said I was wrong and refused to do a return or exchange. also their sizing in general is stupid.

I was hesitant to buy due to shipping and all of the bad reviews read, I generally don’t agree with brandy’s policy although it seems a lot of these reviews are just mirroring the hate train on Brandy and truthfully I have had smooth experiences every time.

Really disappointing customer service

A skirt bought as a Christmas present is way too big for my daughter. However because it was purchased on 20th November there is a 30 day return policy which is not extended for Christmas, so I am unable to return the item. Customer Service was totally unhelpful basically telling me I bought my Christmas presents too early!!!!

Horrible customer service. Everytime something goes wrong with my order, and I'm just left to put up with it because their customer service is useless. Appauling.

My daughter was given a gift card by her friends as a birthday gift. She bought a hoody & a top. She returned both as hoody too large & she didn’t like the top. They sent them back to her stating that they were ‘stained & not in resellable condition’. I inspected both & no in perfect condition & no stains present. I emailed them along with photos, to lodge a complaint & refute their claim. They replied to say (again) that there would be no refund - due to visible stains. I will be taking small claims action if they do not co-operate on this.

Worse company to deal with ever. My daughters loves this clothing but I would never give them a dollar of my money. Terrible customer service. They never answer their phone and give you no options to deal with your phone call. No timely responses to emails or chat inquiries. We are Canadian and order from many companies from the USA both high end and low end. Never have problems.
This company obviously does not need sales.
I understand the billing address and delivery address has to be the same......no problem we do not have that issue. I tried to buy a gift card so it would be easier for my daughter to order online but that was declined via Amazon pay. No reason why? We have no credit issues...lol.
Shameful.....try assimilating to Lululemon and other efficient companies Brandy Melville.

After purchasing items in store without availability to try on, I attempted to return an item around 1 hour later to be told my receipt would inform me that returns are not possible. They don’t tell you there’s no refunds before making a purchase and to make this worse, was then told by Anna from the Chelsea store london that I’m not a nice person and proceeded to have the security guard force my mother and I from the store (we were literally asking for a contact number for support - I’m 22, small and not aggressive - also come into the store pretty much every other day as it’s a second from my home...).

Completely rude and unprofessional. Advise anyone to avoid anna at all costs for fear of her abusive and childish behaviour - she ought to be fired for incompetence and the inability to talk to customers with respect. Disgusting.

Ordered a Carla Hoodie in size Small for my daughter. It's arrived and I know it's supposed to be oversized but this is like a tent and the size label says L/XL and that it only comes in one size. Why then did the website give the choice of 2 size options? Have sent a photo to customer services and asked for a free returns label (as the fault is at their end) but I'm told I have to return it at my own expense. The sizes have been changed on the website since I ordered but my delivery note still says 'Small'. Totally misleading, will not be buying from them again.

Pretty good with their deliveries. Bought off website around 5 times with no problems at all and delivery and shipping was quick. Trendy clothes. if choosing between UO or brandy for customer service, brandy wins with no hesitation. Sizes are a bit weird. Size S will be too big, size m even bigger and xs too small for me so I dont usually buy their pants. Other than that, one size fits me quite well (usually stretchy material too). Workers could be a bit more welcoming in stores though, London stores im looking at you!

I placed my order last Wednesday evening and it was dispatched to Royal Mail by Friday morning. Due to delays by Royal Mail it arrived the following Wednesday instead of the Monday which is still pretty good. My order arrived perfect, everything was fantastic quality and fitted me great (I’m a UK size 10/12). The jewellery and hair scrunchies I ordered also were very well made and look lovely. I also got a surprise ‘freebie’ white Anya top with my order, which really made my day! All in all this is a really good clothing shop and I wouldn’t hesitate to order again. Thanks Brandy Melville!

I ordered a handbag from their website, but when it arrived, the bag was not at all the same colour as the image on the website.
I emailed customer service and they have refused to refund the goods, or even recognise that the image is blatantly not accurate.
I see I am not alone in getting poor customer service. Is this even legal?

Clothes were baggy and unusually big which I wasn't expecting at all.

Poor customer service. Sizing is always different. Images are misleading. First and last time buying and have shared my awful experience with my followers

Ordered a Carla hoodie size XS and received a size small/medium. I contacted BM and was told that the correct item was sent, that it is an oversized hoodie and only available in XS and S. No offer of return or refund. Plus shipping costs to purchase and return would have been at my expense.
I will never purchase from the site again.
Poor quality item. Certainly not worth the money.
I would give zero stars of that were an option.

Ok just queued outside for the store to open at 11 in pouring rain. One minute past 11 assistant sauntered slowly to open store. Once inside one person manning till absolutely no customer service. If asking for help a surly uninterested response. I observed this while standing at door while waiting for my own kids to do their shopping. Queue of 10 then they finally opened another till. Over the last 2 days I have spent nearly £400 in this store and the one in Covent Garden. Both times I oversaw over privileged young women who believe it is beneath them to smile or be courteous to their clients. Brandy Mellive needs to rethink and retrain their staff

Horrible company. Terrible customer service, they sent me a torn skirt I contacted customer service sent them a picture of the obvious damaged skirt and they had the audacity to say it "does not like bad to me". They will not exchange it for me and the store does not accept returns from online orders. This company is the worst,don't buy from them. Cheap clothing horrid customer service

They have the worst customer service! You call and they tell you to send an email with the issue. They don’t want to work with you, especially when you are a new customer. You would think they would want repeat business. Beware when you order something because the numbers for the items don’t have the colors attached to them. My daughter ordered over $200 worth of items and one of the items was the wrong color. They said that is the color we ordered and we could return the item at our own shipping cost and reorder it which then would cost us more money to reorder and ship the correct color back. It cost us $17 to return the item alone (on top of the already $200 dollars in items that were ordered). They don’t really want to work with their customers b/c they are nickel and dimming them with the shipping. Quite ridiculous! Very disappointing!

i ordered a package a week before my birthday hoping and i still haven't gotten it. turns out they shipped it to the wrong address even though i put in my correct address. i paid $42 and still haven't gotten a refund!!

I love Brandy Melville's clothes, no matter how basic they or unnecessarily expensive they are. The one size fits all thing is super weird tho. I am a size XS/S and most of their clothes fit me, such as the tops. But I'm a 24" waist and their bottoms look huge on me. If you're looking for some cute plaid skirts that have the Brandy feel (but with actual sizes), order from PACSUN. Lastly, I bought the Daniela black turtleneck and that neck hole is so small I feel like im giving birth to myself everytime I try and put it on. So, Brandy Melville: good for some shirts (besides the mock turtlenecks), bad for pants if you're smaller than 27".