Brandymelville Reviews 

Total refusal to help despite me having a dated credit card transaction ( no paper receipt)
Unless I had an invoice number they refused to help with a clearly faulty item!

clothes came in perfect condition, with no issues whatsoever, although I’m not keen on their ‘one size fits all’ idea and the prices, but i do really like the style

This is probably the worst retailer I have purchased goods from. The hoodie is faded, cheap and in poor condition and yet customer service are insisting I meet the cost of return as well as having paid postage. I certainly will not be buying from here

The worst company and the worst customer service.
Paid for 2nd day shipping and it’s been a week and my order hasn’t shipped. They made all sorts of excuses but refuse to refund me for the shipping I paid for. At least refund me for the shipping I paid extra for, it’s not my fault they are unable to run a business the correct way.
I will not buy from here ever again!

The customer service is absolutely disgraceful. I bought a hoodie at £35 and the quality was extremely poor. It washed up terrible. Crisp and faded. Customer service said I had put it in with something else which I hadn’t and just were not interested in it at all. I asked to speak to someone higher and was told there was no one higher and I was speaking to the customer service manager for the UK. They did not tell me their name after several requests. The quality and customer service of this brand is a complete rip off. NEVER EVER USE OR ORDER the clothes are of very very bad quality.

On 25/2/21 I ordered the light green Carla Hoodie from Brandy Melville, I love it so much and it's quite oversized. A bit Pricey but i love it would definitely get more hoodies from there in the future. Wouldn't recommend the Tops on there as they do "one size fits all" DEFINITELY don't agree with that. I'm Normally a size small. But recommend the Carla and Christy Hoodies. So cute and oversized. Delivery is quite good. Delivered by (Royal Mail) took up to 3-6 days to come and came on 03/3/21 ordered on 25/2/21. Was quite quick to come. and I was able to track my parcel. Thanks Brandy :)

I've had no bad experiences with brandy customer service wise and the clothes are at a reasonable price and pretty good quality. There are both trendy and basic pieces although, some can be a little over priced. But once again the quality is good. However, the one size fits all policy is absolute rubbish. Obviously, one size does not fit all and Brandy really needs to change their sizing. And the lack of diversity is so disheartening to see. So morals wise very bad but clothes wise it's decent.

I used to love brandy. I bought a pair of grey Rosa sweatpants and they are super comfy, so I then bought a second pair when the first one got worn out. The second pair came with the seems undone and coming out on the sides. Brandy refuses to let me return them or give me a replacement. I will not be shopping from them again.

Shipping does not take a lot of time from France (5days) and the quality is really good !! Just hope they would have more size option.

I don’t normally write reviews but my experience with Brandy Melville has been so great I just had to share! I have now ordered three tops from Brandy Melville on two separate occasions. All the items I have received have been beautifully made and fit me perfectly (I am a five foot nothing flat chested, slim twelve year old girl) and I am so impressed with the quality considering the price. I do not agree with Brandy Melville’s ‘one size fits all’ approach because it is obviously false but for me this was a great fit. If you have similar dimensions to me and are hesitating on whether to make a purchase or not I highly recommend you do! The delivery was very fast (Royal Mail) and I was able to track my parcels the whole way. If tou want trendy clothes at an affordable price with out compromising on quality I highly recommend Brandy Melville!

P.S. I earn no ‘points’ from writing this review, this is just my honest opinion.

Let's start by saying I like the clothes. But over many online purchases, I have had so many bad experiences that I am done with shopping online with this retailer.
Anytime that there is an issue with an order, I have had to email back and forth with customer service, sometimes 10 times, to finally get a fair resolution. Once I received a tank top which had no tags and reeked of cigarettes, so it seemed like a returned item that was not treated. After several emails, they gave me a GIFT CARD to refund the monetary cost of return shipping. Needless to say, I didn't feel that was adequately handled.
Even worse, I recently ordered a jacket displayed online as size S/M, when it arrived, it was huge! I looked at the inner tag and it was listed as XXL. Even writing this it seems fake, but what makes it worse is that customer service saw no problem with this because although they listed it completely wrong, they did include the chest and length measurements (which were also a 4-7 cm smaller than reality, but the sleeve and shoulder lengths which were not listed were where the XXL size really showed). I asked to have the return shipping refunded but they said no. And by the nature of the jacket, it would have cost $10-$20 to ship back.
I have had one good experience, where they sent the completely wrong item and they refunded it without making me send the wrong item back
Overall, customer service at Brandy Melville is SO STUBBORN. Even when they are in the wrong, they give dismissive responses and can be weirdly persistent when defending obvious mistakes.

Really pleased with my purchases. Good quality items at a reasonable price. Delivery also speedy!

I think this brand dont deserve even a single star. Firstly designers should study about sizes. Secondly they charged me wrong tax amount and they refunded wrong amount. This stupid brand gives wrong information about sizes and make you to buy something and when it doesnt fit then you have to bear all shipping chargers by yourself to return and you know what they dont refund shipping amount too. I think this is some kind of business they are making money out of customers. So cheap sh**.

Their customer service is shocking to say the least!! My daughter's joggers stiches opened up after two months of wearing it and when I sent them the photo they said this is because its been stretched and meant to be baggy, in another words your daughter is too fat.
In our case, my daughter is 13 and skinny, infect it sits lose on her.
#rude #poorservice #dontbother

Such a good site! I am extremely satisfied with my purchase and will 100% buy from them again. Took 6 days to come so was very pleased with that as that was the expected time.

Well yeah, fast shipping. But they use a company that takes 21€ to pick it up from the custom clearance? What the fu**? No information about this on their site. I only bought a tee and a hooded jacket for 60€ + I already paid the shipping. This is bull. What a scam. Weeks later I got an invoice from FedEx of 50€!!!! Scam, scam, scam. No info about this

The customer service absolutely sucks. I ordered something for my friend about a month ago, and it ended up getting lost in mail. I called UPS and asked for proof that it was lost, and they gave me a screenshot and I emailed it to the Brandy worker who was helping me and she said "it wasn't enough and the case was still ongoing" which was all bull. They are giving me a hard time with this package case that has been going on for WEEKS, and they aren't offering me with enough support. Terrible customer service, if you end up losing your package you will end up losing the product and your money.

I purchased sweatpants for my daughter for Christmas. We discovered a hole in the seam two weeks later. I emailed Brandymelville to ask about warranty options and they told me we only had one week to notify them about the issue.

I will never buy their poorly made clothes again.

They've got only got one size i think that tells you all you need to know.

Great service and great clothing quality. I ordered a few things and they arrived very quickly. When I had some qquestions I emailed customer service and they replied with a very helpful answer. People give brandy bad reviews but just check the size and if you like it or not but brandy tries there hardest. 100% would reccomend