Brantano UK Reviews 

Reported a problem with a faulty boot. Sent photos and a emailed explanation on Brantano site. Within 24 hours refund issued, no quibbles. A rarity today to receive such good customer service.

Ordered three items, two pairs of boots, one pair of sandals. There really needs to be far better help regarding measurements when buying online - actual foot measurements and internal shoe measurements etc (like they offer on TEMU)...
One of the pair of boots, in my usual size 6 (Fleet & Foster Morocco Twin Zip Ankle Boot Navy), were loose all around the foot and the ankle, even with a thick shearing sole added and thick socks, and I tried a special arch support sole too, I could get two fingers behind my heel - surely they have been labelled wrongly (note they were made in India), they would fit a size 7 easily. So, I contacted CS, this is the reply I got when I asked about returning them: "Thank you for contacting us at Brantano and thank you for your patience! Sizing can vary in different styles and brands . We don't do free returns sorry." So, they sell wrongly sized boots but I have to pay to return them. Wow, they care about their products and their customers. NOT. The other two products I bought are okay, not great, just average, really does put me off buying online. Lesson learned, stick to high street shops for footwear...

I ordered some Josef Siebel shoes that were uncomfortable due to my ankles chaffing. Brantano were brilliant in reimbursing me and didn’t charge me for their postage costs to me which I would have thought fair as they were now out of pocket. I then decided I would buy my next pair from them (Cotswold shoes) which I have just done and I am very pleased with my purchase. It feels like they really care about the past negative reviews.
Thank you!

Paid extra for next day delivery as I had ordered well before 5 pm on Sunday should of received Monday and never received till late Tuesday poor service

Arrived on time. Product good

I purchased a pair of muck boots in November. Unfortunately they started to come apart. I contacted Brantano with photographs and without further question they are giving a full refund. Cannot fault their customer service.

I ordered shoes on the 1st December 2025.
10 minutes later I tried to cancel the order as I ordered the wrong size, but nobody answered the phone. I sent an Email to cancel the order. I called again the following morning and was told I couldn't cancel the order as the shoes were being prepared for despatch.
The Royal Mail tried to deliver to me, but I was out. I instructed the Royal Mail to keep them in the local Post Office for me to collect.
2 Days later the Royal Mail delivered the shoes to somebody else and Emailed me proof of delivery.
I sent the proof of delivery to Brantano and told them that I want my money back.
Brantano said that the Royal Mail delivered the shoes in the "correct vicinity" and that I need to check with all of the houses on my street. There are over 100 houses on my street!
Brantano said they need to investigate further with the Royal Mail and refused to issue me with a refund.
Brantano have proof from the Royal Mail that they delivered to the wrong house and I haven't a clue where. So Brantano have my money and I have nothing in return.
Brantano are behaving as though I have the goods, when blatantly I do not! They are thieves, scammers, not to be trusted.

I WILL NEVER BUY FROM BRANTANO EVER AGAIN.

They are a disgrace and I am now considering either reporting this to the police or taking legal action against them.

I am utterly appalled.

UPDATE 13TH JANUARY 2026

I have just found that Brantano is owned by Gardiner Bros & Co (leathers) Ltd, company registration number 00534801. Their address is Unit 4 Indurent Park, Haresfield, Stonehouse, England, GL10 3EZ.

I will be reporting them to the Police and I will be issuing a court claim against them. If they fail to pay, I will then instruct High Court bailiffs to enter their property to obtain payment or goods to the value of the full debt, which will include legal costs and interest.

The purchase was fine but the return process is poor. The return label included did not scan at the post office. I emailed them but had no response whatsoever. Does not inspire confidence so I won't use again. Now stuck with a pair of shoes that I can't wear.

My shoes arrived couldn't get my foot in them even though I ordered the same brand same size and themselves ones fitted and the logo was upside down then had to pay £7 postage to send them back

Good Service
Easy to order and delivery quick.

Order arrived quickly and without trauma. Good quality product, good communication. Very happy

Hi, I purchased a pair of HiTech waterproof walking boots last year, but they have started leaking. I emailed Brantano a week a go with this query to check the warranty etc., but I have not had a response. Not even an automated message back. This really poor customer service. Can someone at Brantano respond please?

Paid for 24hr delivery (it was refunded but not the point) turned up 4 days after that and the package had been opened why? 2 stickers holding it together postman didn’t care not there problem take it up with who sent it 1st time using Brantano definitely the last aswell with all the problems with delivery and parcel opened luckily I only ordered 1 thing so could see it was there do I trust my package to be safe if I ordered again the answer is NO .

Paid over £100 for boots that didn't arrive! Yet they took off the payment, didn't give me a confirmation of purchase email, nor did I get the boots...!?

Update: I eventually got what I ordered, but the experience still wasn't great! It was on me for not placing my email correctly, still the website needs an email confirmation plugin!?

Great website easy to view and find.Delivery is perfect thanks to all.

I purchased skechers boots that were cheaper from Brantano than buying them direct. The delivery was very quick. I would definitely buy again.

I was a little sceptical when reading the reviews but decided to take the risk as they had exactly what I needed.

Item is exactly as described, great price and arrived super quick. Really pleased with the purchase or my off road trainers.

Excellent customer service. I had to return a pair of Skechers boots as they did not fit.
After contacting by email, I received a prompt reply and my refund.