Brantano UK Reviews 

Bought some expensive Timberland work boots through Brantano, which developed a hole in after less than 2 weeks. The customer service was excellent and they quickly offered a full refund for the boots. Very easy to deal with and resolve, would buy through them again (although maybe not the same boots!)

Thank you.

Quick delivery, best price on Internet.

Wish I had looked on Trust pilot before placing an order! Ordered some boots for dog walking and couldnt even get my foot into them to try them. I am a standard size 4 so a small foot and the foot area was totally rigid and hard. Even got a friend who is the same size and she could not get them on either! I was told it was a fit issue not a manuafacturer issue and a returns label would not be sent. I am.about to return the boots and after having read so many reviews about terrible returns issues I am prepared to be even more disappointed. Would never order from Brantano again!

As described

Terrible Return Policy, don‘t buy here.

Excellent Service and Competitive Price

Excellent customer service and competitive price for my purchase of mens Josef Seibel shoes

Good price (cheapest option) for quality product. Easy to order and rapid delivery. Would use again.

Ordered some boots, arrived quickly and well packaged. Two months later a manufacturing fault caused me to contact customer services who after seeing a photo instantly refunded me. Great customer services!

Excellent customer service, very understanding, excellent communication and speedy response in connection with a pair of damaged boots.

Horrible experience! Rubbish customer service. Trainers meant to be white but they where not and customer service was arguing with me that they are white! Also send damage picture which has not been addressed at all! Avoid by any cost!

Returned some shoes. After 4 days I heard nothing from them. After sending 3 emails I finally got an answer stating it takes 14 business days to process a return and then another 5-7 business days to receive a refund. Including the time it took for them to actually receive my shoes I should see a refund in over a month. Absolutely ridiculous.

Horrible experience! Rubbish customer service. Trainers meant to be white but they where not and customer service was arguing with me that they are white! Also send damage picture which has not been addressed at all! Avoid by any cost!

I had a pair of faulty boots. The process, communication and customer service were second to none. The problem was dealt with promptly and professionally. I would definitely recommend shopping with Brantano and I will be shopping with them again. Fantastic!

I still haven’t received my order

Customer service fantastic - replied and resolved my query immediately without any issues

Good choice

Sent completely the wrong shoes that were advertised. Ordered some lace up leather chukka boots. Received slip on suede boots.

Didn’t bother returning them.
Never again.

I wanted to write this review to make people aware of what happens when things go wrong. I purchased a pair of size 6 shoes but was incorrectly sent a pair of size 9 shoes. I was advised that I had to pay for the postage to return them (this is in the small print apparently). I took the postage hit and returned the shoes. I did not hear from Brantano so I contacted them to chase the refund only to be given timescales of 21 working days for the refund to hit my bank which is absolutely ridiculous. Please be careful when purchasing from this company and my advice would be to read the small print before purchasing.