Reported a problem with a faulty boot. Sent photos and a emailed explanation on Brantano site. Within 24 hours refund issued, no quibbles. A rarity today to receive such good customer service.
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Review summary
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Reviews shaping this summary
I ordered some Josef Siebel shoes that were uncomfortable due to my ankles chaffing. Brantano were brilliant in reimbursing me and didn’t charge me for their postage costs to me which I would have th... See more
Excellent service I ordered 2 pairs of riva shoes and they are excellent, so comfortable and soft leather perfect I did review the shoes from other customers before I bought them I always bought... See more
I was a little sceptical when reading the reviews but decided to take the risk as they had exactly what I needed. Item is exactly as described, great price and arrived super quick. Really pleased... See more
Company details
About Brantano UK
Written by the company
Starting in Belgium in 1962, two Brothers created a chain of retail stores specialising in footwear for Men, Women and Children. Originating in a small factory in East Flanders; Brantano evolved into a chain of shoe shops and established itself as a family store throughout the UK in the 1990s.
Now operating exclusively online, Brantano stocks a range of high fashion and high street brands as well as safety footwear.
Now operating exclusively online, Brantano stocks a range of high fashion and high street brands as well as safety footwear.
Contact info
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucestershire, United Kingdom
- hello@brantano.co.uk
- www.brantano.co.uk
3.3
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 1 week
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Easy to order but slow refund
Easy to order and fast delivery, however when returned took nearly 4 weeks to refund me and have to pay for return
January 15, 2024
Unprompted review
AVOID this company
No refund for my return and no answer to my emails requesting a refund. Boots were returned and tracked. I can see with Royal Mail that they were signed for 2 days after I posted. I have emailed them 3 times, and as yet, no reply. Terrible Terrible company.
January 20, 2024
Unprompted review
Non-existent customer service. Avoid. Avoid. Avoid.
Ordered 2 pairs of skechers on 28th December for a birthday gift on Jan 9th. Was assured that delivery would be 3-5 working days. When the 9th arrived I contacted customer service for an update and got no response, though one pair did arrive the next day. Despite further emails, I've still had no response. Absolutely shocking way to treat customers, I won't use them again and I would advise people to stay well clear.
December 28, 2023
Unprompted review
I bought two pairs of the same shoe…
I bought two pairs of the same shoe online and four pairs arrived. There website had made two transactions in the same moment, giving me two separate order numbers emailed in the same moment, doubling my order. I did not notice the order had doubled until four pairs arrived. I was charged for four pairs. I sent the two pairs back that I had not ordered and had to pay £15 postage. I wrote to customer services saying I should not be paying to send items back that their website had mistakenly ordered and asked for a postage refund. Never got an answer back or my money back. Won’t use again.
July 18, 2023
Unprompted review
Same issue as some others with Croc sizing
Same issue as some others. Their Croc sizes online are wrong. I ordered an EU size 41-42 which was listed as 8-9 (which is croc size M8W10). I received croc size M9W11 which is one size bigger and therefore not right. Such a pain and very misleading, will need to pay to send back now. They need to update their sizing to reflect what it actually is (see John Lewis for how to do it properly) or offer free returns.
December 27, 2023
Unprompted review
Crocs - no information regarding American sizing
Ordered crocs as per the size stamped on the crocs. The Brantano website does not state anywhere that crocs are in USA sizing. No help to understand sizing as size guide only shows UK to EU sizing which is not relevant. Customer service appalling - complete lack of willingness to understand. No refund. Do not use.
November 16, 2023
Unprompted review
From start to finish good quality and…
From start to finish good quality and service delivery driver polite spot on
November 24, 2023
Great service and great customer care…great price
Great service and great customer care easy to order and shoes was a great price
Delivered on time and packaging good
November 24, 2023
Great service
Great service. Product as stated. No hidden extras. Super chuffed. Would defo recommend.
November 24, 2023
Fantastic!
I bought a pair of Geox trainers which arrived today. They were a fantastic bargain and I'm delighted with them. They arrived on time. Ive already worn them round the park. The service generally was seamless. On the basis of this purchase I can highly recommend Brantano.
November 22, 2023
Unprompted review
I made a mistake with the postage back…
I made a mistake with the postage back When I phoned the staff were so helpful thankyou
October 25, 2023
Everything including delivery was very…
Everything including delivery was very good. The product was just what I wanted.
October 25, 2023
Will use again
Easy to use website, great prices and really quick delivery. Product as described
October 25, 2023
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