Bravofly Reviews 

This company is an absolute joke. I had the last leg of a long haul flight across the Atlantic ocean cancelled; causing major delay, expensive alternative flights and pricey hotel room. Bravofly did of course not lend a helping hand in any fashion. When it comes to at least refunding the cancelled flights for my wife and I they have been dragging their feet for almost 18(!) months. Their offer? 30$ voucher to be use for booking new travels with them. Eh, no thank you. Issuing refund back to original payment method? "Unfortunately not currently feasible. Please update banking info." Is that possible? Of course not. I am only met with a never ending loading-screen. I guess their tactic of stalling and being unresponsive works. Congratulations. Never again.

Avoid!!!! I was purchasing a ticket and last second price increased of 200$ and was too late to cancel. Fraud!!!!!

I had a flight booked via Bravofly that was partially cancelled by the airline. Under EU law, I am entitled to a full refund to my original payment method. However, Bravofly tried to force a voucher instead of returning my money.

I contacted support multiple times and clearly requested a full cash refund. The agent (Batoul) kept repeating the same answers and refused to escalate properly. Only after a long discussion did they confirm a refund request, but they still tried to avoid responsibility.

Turkish Airlines confirmed the refund was already processed on their side, yet Bravofly claims they are still waiting. This lack of transparency is unacceptable.

Very poor customer service, misleading handling of refunds, and unnecessary delays. I do not recommend booking through Bravofly.

They charged me $300 extra when I clicked on submit after entering my card details.

VERY GOOD
THANKS YOUR KINDNESS

After my flight was cancelled I was able to confirm a new flight with ease with their online agent.

They cancelled my flight, promised to find an alternative which they don't, won't pay me back for the flight they cancelled. Useless chatbot and ai slop telephone, neither of which works.

Avoid like the plague.

We got told through China Eastern our flight was cancelled, not Bravo fly. We tried to contact Bravofly, but no response. No phonenumber or email, chat function doesn’t work. Do NOT book through them.

Easy refund process and cheap flights

They tried to help us after flight cancellation with different alternatives, thank you

Fast help to a rong flight order
Aryan was helped me a lot
And vary fast
Thank you very much

Don't ever accept a voucher as a refund for a cancellation. Even though they seem to provide better value, they split your refund in several vouchers and you can only use one voucher per purchase.

jacked up virtual assistants who can help depressed people like myself.

I have always booked my vacations with you and I was always happy with your services, I even booked my next vacation already.

The only reason i took a star away, is because when I loggin to my profile, I check the prices, and then compare it to the prices if I was logged out, and the prices for No Profiles are always €100 to €150 cheaper than my prices, which is wierd for me!

Scams you for luggage dimensions and airline takes out fee from you DO NOT BOOK THROUGH BRAVOFLY!!! Support will talk badly too

I used Bravofly for the first time when booking our family holiday in Gdansk, Poland. The process was smooth and simple. Recieved the confirmation and all the necessary information promptly. I bought additional luggages with priority-boarding as well as easy check-in. The latter didn't cost much and was worth paying for the convienience. I'm just happy with my overall experience with Bravofly though I found their app to be less useful. On our way home, a Wizzair staff at the gate somehow believed that I was not a priority-boarding passenger, though YES was clearly stated under Priority on my digital boarding-pass in the Wallet. We had a few minutes of going back and forth until he finally understood he had mistaken. He was either having a stressful day or just a contemptible person because he didn't even apologize. I have read many negative comments here but I appreciate Bravofly's less or lack of human interactions because of the unpleasant customer treatment by the airline personnel. Maybe I was lucky that I didn't have any issues that I needed to contact Bravofly's Customer Sercvice. But I received what I paid for and all went so well and so smoothly. I will definitely use Bravofly again.

Everything was OK in the booking, but after I tried adding additional baggage, it all went down south. The request was denied and there was a small time change in the arrival time to Osaka from ICN. Because of this, the time had to be confirmed by Bravofly. Contacting them through the only channel, the chat was OK. They mentioned that they could not handle my request and I had to contact Jejuair. They responded with the change and that Bravofly needed to send the confirmation to Jejuair. As this was not handled. They said they refunded me the charge. That has not been refunded. So for the check in, this was another chaos that stressed me a lot since they couldn’t provide me the assistance or answer. 24h before departure, the check in through Jejuair was unsuccessful as the change was not confirmed. Contacting them through their chat was the only way. They tried to assist me and said they sent a request to Jejuair and I was going to be notified by email. Then many hours later, I received the email that stated that they now no longer handle my request or support because I broke their terms of condition by reaching out directly to Jejuair. Now that process needed to be handled by them. So I was told to contact them by Bravofly for the additional baggage I wanted, just to result in them referring back to I broke the terms and conditions as I was instructed by them. Horrible experience. No help or resolution at all. Will not recommend or will not use Bravofly again. Just the amount of stress and worry solely relying on their AI chat with a 8 hour window of talking to a human that resulted in waste of time. Go directly and avoid Bravofly to save some stress and headache.

The service to have the boarding card didn’t work for the 3rd time.
They send me only for one people but not for the second person….
Wasted money

Very disappointing experience with Bravofly and Lastminute.com

I had an extremely frustrating experience with Barvo Fly (Bravofly) and Last minue.com (Lastminute.com). I booked a ticket through Barvo Fly, but the ticket was confirmed from Bravo fly but they never confimed from the airline . Despite taking my paymen, which left me in a very stressful situation on my flight day.

What’s worse is that Barvo Fly and Last minue.com are not taking any responsibility for this issue. I tried contacting their support team multiple times, but getting a proper response has been almost impossible. Either there is no reply at all, or the responses are vague and unhelpful.

The customer service agents at Barvo Fly and Last minue.com seem unable to resolve even basic issues. There is no accountability, no clear communication, and no urgency to fix customer problems.

It’s very concerning that Barvo Fly is associated with Last minue.com, yet both companies fail to provide reliable service or proper support. If something goes wrong, you are basically left on your own.

I would strongly advise others to be very careful when booking through Barvo Fly or Last minue.com. Based on my experience, they do not respond properly to complaints and do not take responsibility when things go wrong.

I'm giving you four stars because sometimes, when we arrive at the final flight, more money is deducted from our account than the ticket price shown. I don't know why this happens, so I'm giving you a rating of 4. Otherwise Your flight is very good!