Brayleys Cars - Brayley Honda Bushey Reviews 

301
TrustScore 4.5 out of 5

4.4

High Road 46-52, WD23 1GQ Bushey, Bushey Heath, GB


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Rated 5 out of 5 stars

From beginning to end the service at Bradley’s Bushey was first class. From first discussing suitable models to the final handover of my new car and all the ‘paperwork’ stages in between service was a... See more

Company replied

Rated 4 out of 5 stars

The service from booking the car in right through to collection was very straightforward and efficient. Michael was managing the service process with me. He clearly explained some additional works t... See more

Rated 4 out of 5 stars

Nice welcome with quick car acceptance with T/c later to advise matters for consideration. Had car for mot and service for 7 hours. New valet service not quite top class. Attentive staff. Good custome... See more

Company replied

Rated 5 out of 5 stars

The very helpful and friendly staff make the whole experience easy and pleasant. The work was done quickly and efficiently. The video report of the tyres and underside of the car is interesting. I’m e... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • High Road 46-52, WD23 1GQ, Bushey, Bushey Heath, United Kingdom

  • 02089503311

4.4

Excellent

TrustScore 4.5 out of 5

301 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(301)

3,119 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service all round

Great service all round. Friendly, professional and reliable

March 27, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Rita, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 4 out of 5 stars

Seamless process

We had a wonderful experience purchasing our first car. We didn’t have a prior appointment when we first entered the showroom, but the warm and friendly staff accommodated us and gave us all the information that we wanted. Our positive first experience at this dealership made us finalise HRV as our first car. Post car delivery we had some issue with the Honda app but this was resolved within the same day as we rang the dealership. Would highly recommend them to anyone considering a Honda car.

March 31, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Medha, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Highly recommended!

Our experience at Brayley‘s cars has been excellent.
Besides giving us an excellent deal they also were very patient with all our queries, and questions. A very friendly team. I must specially commend Catarina Soares, who went out of her way to help us feel most comfortable and was very friendly. The atmosphere at this Honda dealership is really warm and one can see that naturally all the people that work here are really genuinely interested in making the customer experience excellent.
We came away with the decision sooner than we even hoped for and a lot of that was down to how we were dealt with and interacted with at this dealership.
They have made us feel like we can come back to them with any questions. Any support that we need for our car. It really does feel like we are part of the Brayleys family now.
Thank you to the entire team!

April 12, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Kavita, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 4 out of 5 stars

Honda recall.

My Honda Jazz had a manufacturer's recall for attention by a main agent. I contacted Brayley's in Bushey for details (petrol pump replacement) and was given an appointment for the following week. Car was taken in at 9.30am and ready for collection at 4pm. Work completed efficiently. Staff all polite and helpful. Lost 1 star only because of limited space on the site for parking.

March 31, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Derek, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Highly Recommended

I recently purchased a car from Bushey Honda Dealership, and I couldn't be happier with the service I received. Catarina provided outstanding customer care throughout the entire process. She was incredibly friendly, knowledgeable, and attentive to my needs, making the experience seamless and enjoyable. I felt genuinely valued as a customer and highly recommend this dealership to anyone looking for excellent service and a great car-buying experience. Thank you, Catarina and Bushey Honda!

March 22, 2025
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Yusuf, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 4 out of 5 stars

very efficient service and friendly…

very efficient service and friendly staff only thing is the confirmation e mail is a bit messy and the layout could be better and no time to arrive at the showroom was on the email.

March 27, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Juliegu, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

The team effort is excellent

The old Crown Honda team, now Bradleys provide an excellent service of my Honda as have their sales team, since my first as the Covid lockdown started including one lovely young lady who delightfully explained to my then mere 81 yo self that the start button was hidden behind where I’d adjusted the steering wheel without even a hint of “fat old fool” that I so richly deserved

March 27, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi John, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Very good service experience

Took car in for service. This was completed quickly and the team at Brayleys Honda Bushey were very helpful throughout the entire process of booking the service to collecting the car.

March 19, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Malcolm, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

I had my HRV's 2nd service carried out…

I had my HRV's 2nd service carried out at Brayleys Bushey yesterday.
Top class customer service and car serviced and valeted while I waited.
Thank you.

March 17, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi MS, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

See above

Cannot fault the attention received, very professional and reliable as always.

March 10, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Stuart, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Honda HRV service - very satisfied

My Honda HRV just had its first service and I am very satisfied with the service provided at Brayley Honda Bushey. My car was collected at 8:15 and was back by about 1pm.
An intermittent problem with the passenger side wing mirror was identified and a replacement part ordered - no hassle!
The Honda technicians kindly resolved an annoying vibration noise (even though it turned out to be due to Halfords not replacing a panel properly after installing a dash-cam) - much appreciated.

March 5, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Janet, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Annual Service

As always, we had excellent service from Bradley’s/Honda for the annual service last week.

March 6, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Ms Brown, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Very good service as usual

Very good service as usual, staff very helpful and told me of the car service and MOT. They even offered me a cup of coffee whist the paperwork was being completed. Phoned me when the car was ready to be collected and went through the service results. A change of ownership has not changed the high standard they always had.

March 6, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi John, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Very good service

Very good service , excellent environment, very helpful and polite salesman

March 4, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Premilaben, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

I have been using this garage for some…

I have been using this garage for some fifteen years and they have always provided a very service for the two Hondas we have. Especially pleased that the new owners appear to be running the business along similar lines and it still offering a good service. This based upon excellent service from sales exec last year when I purchased another vehicle and the service/MOT experience for my wife's car yesterday.

March 3, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Colin, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Honda vehicle recall.

My car was recalled by Honda for a fuel pump malfunction and I chose Brayley as the nearest agent. Booking an appointment was straightforward and I received a reminder email two days before the date.
The work was completed in less than an hour whilst I waited - with free coffee and Wi-Fi. Excellent service all round!

February 27, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi John, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Rajesh Kothari

Lee Emmett was very helpful.

February 28, 2025
Unprompted review
Brayleys Cars - Brayley Honda Bushey logo

Reply from Brayleys Cars - Brayley Honda Bushey

Hi Rajesh, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Helpful & professional staff

February 26, 2025
Unprompted review
Brayleys Cars - Brayley Honda Bushey logo

Reply from Brayleys Cars - Brayley Honda Bushey

Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Excellent service

Excellent service ! Very pleasant customer service, efficient and informative !

February 19, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Brenda, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

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