Brayleys Cars - Brayley Honda Hemel Hempstead Reviews 

271
TrustScore 4.5 out of 5

4.6

Two Waters Road, HP3 9BX Hemel Hempstead, England, GB


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Rated 5 out of 5 stars

I met Aamar Suleman on my first visit to Brayleys Honda. I was looking at changing my car but unsure about the Honda HRV. Aamar took time to show me the difference between the .two models I was look... See more

Rated 5 out of 5 stars

I had a good experience buying my car from Aamar at Brayley Honda, Hemel Hempstead. He answered all my questions, was very helpful and informative making the whole process smooth, pleasant and easy.

Rated 5 out of 5 stars

We had terrific service all the way through the purchasing process and delivery of our Honda Jazz. We very much appreciated the kindness and support provided to us by Kawsar Ahmed at your showroom, o... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Brayley Honda Hemel Hempstead highly enough. Aamar gave a professional service from start to finish. Listened to what we wanted & needed. No pressure sale, just guided advice to en... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Two Waters Road, HP3 9BX, Hemel Hempstead, England, United Kingdom

  • 01442 233455

4.6

Excellent

TrustScore 4.5 out of 5

271 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

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4.6

All reviews

(271)

3,097 reviews in the last 12 months

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Rated 5 out of 5 stars

The Best HONDA Retailer in UK

The Best HONDA Retailer in UK ! A heartfelt thank you to all the staff who do everything to make the car buying process a pleasure. Special thanks to Aamar, in my opinion the best car salesman I've ever had the pleasure of meeting. Thank you so much !

October 13, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Nobie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Replacing a CR-V......

Called into Brayley Honda, Hemel Hempstead on Monday afternoon and had a car sorted out within a couple of hours.
The site is crammed so we had to park in B&Q.

September 29, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 4 out of 5 stars

Speedy and friendly service

Speedy and friendly service. A little pricey compared to other garages/halfords… I paid almost £40 for a rear wiper blade!

September 26, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Claire, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Efficient and informative

Efficient and informative

September 24, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Vic, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great experience

Very helpful, took time to explain everything both during the test drive and when we collected the car. I didn’t feel there was any pressure selling, just explained the options and left us to decide.

September 18, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Excellent service from Brayleys Cars, Hemel Hempstead

All my dealings with Brayleys Cars in Hemel Hempstead were excellent. From the first phone call to collection of my vehicle after its service and MOT.

September 17, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Great service

The service desk receptionist gave a good front line service and the mechanical service on the car was great and timely.

September 17, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Yemi, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Attentive

Attentive, polite professional service..
They dealt with everything calmly and with cheerfulness.Didnt oversell..Very happy with all the staff that were involved..would recommend 100 %..
And honda are a great brand making great cars and super reliable..
Thankyou Brayleys cars..One very happy customer ...

August 30, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Charlie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

NICE ONE!

All good!- I was kept in the loop on what was found during this MOT/service and all was done in good time and the car was ready for pick up at the agreed time!

August 5, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Han Van Reen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Friendly professional service

Friendly professional service from the team at Brayleys in Hemel Hempstead particularly Aamar. Arranging a viewing, doing a test drive and agreeing a price for our old car was stress free even when signing all the documentation!
Many thanks to all concerned.

July 31, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Miceal, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Best Brayley garage

Car went for first service.
Very efficient and friendly staff.
I have had dealings with 3 Brayley owned sites in the last year, and Hemel is head and shoulders above the other 2 for sales and service.

July 23, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 4 out of 5 stars

Booking easy

Booking easy, very helpful staff on day of service and service completed on time.

June 30, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Brilliant team

Brilliant team
Great communication
Lovely people to deal with
Thank you see you next year
Thank you

June 27, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Eddie, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Exceptional Customer Experience

I can’t say enough good things about the service department at Brayleys Honda, Hemel Hempstead, my son’s 7 year old Honda Civic needed some serious attention and from start to finish the experience was exceptional. Jason Green the Aftersales Manager was professional, friendly and incredibly knowledgeable, he took time to explain what needed to be done, provided estimates, updated me regularly and helped navigate the warranty process. It’s rare these days to find a service department that genuinely gives a first class experience from start to finish but that’s exactly what I experienced. Thank you Jason and all at Brayleys. I think this is the first time I have ever left a glowing review for a garage, I can’t recommend them highly enough.

June 6, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Mrs Rodgers, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

An excellent customer experience

An excellent customer experience from start to finish. Brayley Honda Hemel Hempstead delivered everything that they promised.

June 5, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Robert, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Excellent experience all around

Excellent experience all around. First class help from Aamar Suleman personable knowledgeable helpful many thanks.

May 30, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Brian, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Everyone is lovely

Everyone is lovely, nothing is too much trouble, no pushy sales. Explain absolutely everything and the coffees not bad either
I would never go anywhere else, this is my second Honda and I’ve been a very happy customer for over 10 years

May 31, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Mariesella, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Can highly recommend this garage and the staff in the service department. …

The first time we have used this garage to have our car serviced. It won’t be the last! Great communication both leading up to the day and whilst our car was in the garage. The Service Manager took the time to explain about various functions on our car, which the Honda dealership where we bought the car from didn’t. The car had been cleaned thoroughly too. In all a great experience. My only criticism is the lack of customer parking space.

May 20, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Janaine, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Seamless experience and friendly staff

Seamless experience and friendly staff, callout to Jason and service team

May 15, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Jai, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

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