Brayleys Cars - Brayley Honda Hemel Hempstead Reviews 

271
TrustScore 4.5 out of 5

4.6

Two Waters Road, HP3 9BX Hemel Hempstead, England, GB


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Rated 5 out of 5 stars

I met Aamar Suleman on my first visit to Brayleys Honda. I was looking at changing my car but unsure about the Honda HRV. Aamar took time to show me the difference between the .two models I was look... See more

Company replied

Rated 5 out of 5 stars

I had a good experience buying my car from Aamar at Brayley Honda, Hemel Hempstead. He answered all my questions, was very helpful and informative making the whole process smooth, pleasant and easy.

Company replied

Rated 5 out of 5 stars

We had terrific service all the way through the purchasing process and delivery of our Honda Jazz. We very much appreciated the kindness and support provided to us by Kawsar Ahmed at your showroom, o... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Brayley Honda Hemel Hempstead highly enough. Aamar gave a professional service from start to finish. Listened to what we wanted & needed. No pressure sale, just guided advice to en... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Two Waters Road, HP3 9BX, Hemel Hempstead, England, United Kingdom

  • 01442 233455

4.6

Excellent

TrustScore 4.5 out of 5

271 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(271)

3,119 reviews in the last 12 months

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Rated 5 out of 5 stars

I was given the opportunity to take my…

I was given the opportunity to take my car in sooner for its recall due to me booking a road trip. They were extremely understanding and the job was promptly dealt with efficiently. The service advisers are always courteous and friendly and nothing is too much trouble for them !

April 29, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Gemma, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Very informative & polite service

Very informative & polite service.
It made an occasional complicated purchase (for me as I keep my cars a long time) easy. I had a couple of issues with the standard presentation of the car such as boot opening height & this was easily resolved. Well done guys.

April 16, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Chris, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Friendly service

Just purchased a car from Brayleys Hemel Hempstead. George provided excellent service and his attention to detail was really good. He answered challenging questions well and with a smile.

April 1, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Hyden, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Car going in for service

Gentleman arrived on time to pick up my car to take to service and returned car after service.

April 2, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Friendly and efficient

Efficient, helpful and pleasant to deal with.

March 25, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Carl, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 1 out of 5 stars

Brayleys has very bad selling…

Brayleys has very bad selling practises. They advisetise cars they don't have, then when you call they tell you the car has a deposit on it, "what did you like about the car" but then they want all your details telling they have other cars.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Sales staff are friendly and helpful.

Sales staff are friendly and helpful.

Aamar was very helpful in the buying process and his knowledge of the car.

February 26, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Steven, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

My wife has been going to Brayleys…

My wife has been going to Brayleys Honda in Hemel Hempstead for years and everyone has always been brilliant there. I went with her a couple of weeks ago and we were treated so well there. They take the time to talk you through all of the options and you never feel pressured in any way which is important. Special thanks goes to Aamar Suleman, who is a sales executive there. He was amazing and he made us feel at ease. Nothing was too much trouble for him and I personally couldn't have been more impressed by the way he dealt with us. Keep up the fantastic work and thank you so much!!
Alan & Louise Mayo

February 20, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Alan, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Great service experience

Great service experience. Was called to say when driver was leaving to pick up my car. Car serviced, washed and returned before 4pm. Called later that day to give payment for pick up/drop off service

February 27, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Kerry, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

I made a number of visits recently for…

I made a number of visits recently for servicing my vehicle and also purchasing a new vehicle for my daughter and I cannot fault the team at Hemel Hempstead. They consistently deliver a service that is first class. They are an absolute pleasure to deal with! Jason the service manager is always a joy, George the sales exec who organised the sale of my daughter’s vehicle is a lovely and very helpful guy and Clive the sales manager is a delight. They all make the processes easy to understand and deliver the service with no pressure 11/10🥇

February 18, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Angela, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

I have been with Brayley Honda for…

I have been with Brayley Honda for nearly 20 years. I have always been treated very well with all the staff and they are very friendly

February 24, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Outstanding Service by Brayley Hemel

The car needed two recalls attended to, a first service and the windscreen washers fixing. I was unable to take it in for the first appointment as I haven't been well for a couple of weeks. Brayley Hemel Hempstead collected the car from home, did all the required work, cleaned it inside and out and returned it. I cannot thank them enough, it is a worry off my mind. Outstanding service.

February 20, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Steve, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very helpful

Very helpful, very professional very pleased thank you

February 19, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Darren, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

EFFICIENT AND PROMPT

EFFICIENt and prompt

February 18, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Geoffrey, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Good communication

Good communication, efficient service, nice to have car valeted. Thank you

February 18, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Ros, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

George Burton was extremely pleasant…highly recommended

George Burton was extremely pleasant and helpful and made the whole procedure stress free. There was no pressure and every detail was taken care of. I hope he stays there until I change my car again in 10 years time!

February 18, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Kathleen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

George was so helpful in every aspect…

George was so helpful in every aspect of buying my new Honda Jazz.
Also very patient when explaining all the technology.
Many thanks

February 18, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Brenda, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

My experience was great and everything…

My experience was great and everything was explained to me, Customer Service was excellent even though the car was a little late, I was happy with everything and I would recommend Honda to family and friends, also thank you to Aamar who helped me understand everything as this was my first motability car.

February 12, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Nazma, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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