I met Aamar Suleman on my first visit to Brayleys Honda. I was looking at changing my car but unsure about the Honda HRV. Aamar took time to show me the difference between the .two models I was look... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I met Aamar Suleman on my first visit to Brayleys Honda. I was looking at changing my car but unsure about the Honda HRV. Aamar took time to show me the difference between the .two models I was look... See more
Company replied
I had a good experience buying my car from Aamar at Brayley Honda, Hemel Hempstead. He answered all my questions, was very helpful and informative making the whole process smooth, pleasant and easy.
Company replied
We had terrific service all the way through the purchasing process and delivery of our Honda Jazz. We very much appreciated the kindness and support provided to us by Kawsar Ahmed at your showroom, o... See more
Company replied
I cannot recommend Brayley Honda Hemel Hempstead highly enough. Aamar gave a professional service from start to finish. Listened to what we wanted & needed. No pressure sale, just guided advice to en... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Two Waters Road, HP3 9BX, Hemel Hempstead, England, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was given the opportunity to take my car in sooner for its recall due to me booking a road trip. They were extremely understanding and the job was promptly dealt with efficiently. The service advisers are always courteous and friendly and nothing is too much trouble for them !

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Very informative & polite service.
It made an occasional complicated purchase (for me as I keep my cars a long time) easy. I had a couple of issues with the standard presentation of the car such as boot opening height & this was easily resolved. Well done guys.

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Easy book in good communication and clean car.

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Just purchased a car from Brayleys Hemel Hempstead. George provided excellent service and his attention to detail was really good. He answered challenging questions well and with a smile.

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Gentleman arrived on time to pick up my car to take to service and returned car after service.

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Brayleys has very bad selling practises. They advisetise cars they don't have, then when you call they tell you the car has a deposit on it, "what did you like about the car" but then they want all your details telling they have other cars.
Sales staff are friendly and helpful.
Aamar was very helpful in the buying process and his knowledge of the car.

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
My wife has been going to Brayleys Honda in Hemel Hempstead for years and everyone has always been brilliant there. I went with her a couple of weeks ago and we were treated so well there. They take the time to talk you through all of the options and you never feel pressured in any way which is important. Special thanks goes to Aamar Suleman, who is a sales executive there. He was amazing and he made us feel at ease. Nothing was too much trouble for him and I personally couldn't have been more impressed by the way he dealt with us. Keep up the fantastic work and thank you so much!!
Alan & Louise Mayo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Great service experience. Was called to say when driver was leaving to pick up my car. Car serviced, washed and returned before 4pm. Called later that day to give payment for pick up/drop off service

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
I made a number of visits recently for servicing my vehicle and also purchasing a new vehicle for my daughter and I cannot fault the team at Hemel Hempstead. They consistently deliver a service that is first class. They are an absolute pleasure to deal with! Jason the service manager is always a joy, George the sales exec who organised the sale of my daughter’s vehicle is a lovely and very helpful guy and Clive the sales manager is a delight. They all make the processes easy to understand and deliver the service with no pressure 11/10🥇

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
I have been with Brayley Honda for nearly 20 years. I have always been treated very well with all the staff and they are very friendly

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
The car needed two recalls attended to, a first service and the windscreen washers fixing. I was unable to take it in for the first appointment as I haven't been well for a couple of weeks. Brayley Hemel Hempstead collected the car from home, did all the required work, cleaned it inside and out and returned it. I cannot thank them enough, it is a worry off my mind. Outstanding service.

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Very helpful, very professional very pleased thank you

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Good communication, efficient service, nice to have car valeted. Thank you

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
George Burton was extremely pleasant and helpful and made the whole procedure stress free. There was no pressure and every detail was taken care of. I hope he stays there until I change my car again in 10 years time!

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
George was so helpful in every aspect of buying my new Honda Jazz.
Also very patient when explaining all the technology.
Many thanks

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
My experience was great and everything was explained to me, Customer Service was excellent even though the car was a little late, I was happy with everything and I would recommend Honda to family and friends, also thank you to Aamar who helped me understand everything as this was my first motability car.

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.