I met Aamar Suleman on my first visit to Brayleys Honda. I was looking at changing my car but unsure about the Honda HRV. Aamar took time to show me the difference between the .two models I was look... See more
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I had a good experience buying my car from Aamar at Brayley Honda, Hemel Hempstead. He answered all my questions, was very helpful and informative making the whole process smooth, pleasant and easy.
Company replied
We had terrific service all the way through the purchasing process and delivery of our Honda Jazz. We very much appreciated the kindness and support provided to us by Kawsar Ahmed at your showroom, o... See more
Company replied
I cannot recommend Brayley Honda Hemel Hempstead highly enough. Aamar gave a professional service from start to finish. Listened to what we wanted & needed. No pressure sale, just guided advice to en... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Two Waters Road, HP3 9BX, Hemel Hempstead, England, United Kingdom
- 01442 233455
4.6
Excellent
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service and MOT
Service and MOT
Russell is always helpful and efficient
Explained an item on the MoT which had been highlighted. I feel confident he is acting in my best interest and one of the reasons I will be returning to Honda for my next Service
February 12, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Natalie, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
I cannot fault Brayley in any way
I cannot fault Brayley in any way
February 12, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Paul, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Carolyn, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Excellent professional and very helpful…
Excellent professional and very helpful experience. All staff were friendly and supportive. A big thank you to them all.
January 24, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Maureen, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Getting my car booked in was easy and…
Getting my car booked in was easy and void of the 'online hassle'... you phone them, someone answers promptly, you get booked in. Simple. Service agent was polite and patient. All agreed work was carried out to my satisfaction and to the agreed times. I've always received excellent service from Brayley Honda Hemel Hempstead over the years, that's why I'll continue use them.
January 20, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Clifford, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Usual excellent service
They had advised a year ago that the rear discs would need replacing. The replaced them at this service and completed the service and MOT very efficiently. I really appreciate the way that Brayleys advise me in advance of possible forthcoming issues. I never get any nasty suprises
January 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Peter, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The Buying a Honda Jazz for the first time
The sales executive Aamar was very knowledgeable helpful and patient. He answered all our queries and gave all the relevant information about the car I was interested in.
December 30, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Jackie, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Peter, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Honest and trusted
Honest and trusted. I don’t feel taken advantage of and I have a choice whether to go ahead with work.
November 18, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service from Brayley Honda HH
Great service from Brayley Honda HH. As always super efficient, friendy and kept me updated. Car returned in tip top condition. Thanks Russell, Jason and service team
November 20, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Sarah, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Faulty window switch
Fault was diagnosed, new part ordered,fitted in no time at all.
Excellent service from start to finish 👏
November 12, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Steven, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service
Excellent service, Specially Jason. A friendly, helpful, charming man. I felt he really looked after me and helpd me. specially Thanks 🙏 for mechanic 🔧
November 7, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Muhammad, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Jason. We look forward to continuing to welcome you into the dealership for many more years.
I bought a used car from Honda Brayley…
I bought a used car from Honda Brayley a couple of weeks ago. It is a Honda Jazz Crosstar and I am so pleased with it. It's a beautiful car. It drives so smoothly, has lots of mod cons but what made it even more special was how pleasant the buying process was. The staff at Honda Brayley were all wonderful particularly George Burton who dealt with my sales. He got me a great deal on my Vauxhall Mokka which I part exchanged. He was excellent at his job: very knowledgeable, very quick and efficient, sorted out problems. Nothing was too much trouble. For such a young man he has a very sensible approach and very mature attitude. I highly recommend buying a car from Honda Brayley and particularly seek out George.
October 22, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Paul, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by George. We look forward to continuing to welcome you into the dealership for many more years.
Headlight bulb out - fixed immediately
Headlight bulb out. The guys were able to fix it on the spot as I had some very big journeys coming up.
October 29, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Outstanding service
Outstanding service! George was helpful
from day one. Followed up when he said he would, knowledgeable and friendly. All colleagues were attentive both in the showroom and on the phone.
Couldn’t recommend higher.
October 30, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Michele, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by George. We look forward to continuing to welcome you into the dealership for many more years.
George & Clive
George & Clive were amazing! Went in on invitation to sort out the finance on my existing car.
Came out later with the car of my dreams, the one I wanted for a long time.
They both pulled out all the stops to make it happen...
Can't thank them enough for their kindness and care.
I'm now a loyal Brayley Hemel customer now!!
Highly recommended!
September 23, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Jessie, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by George and Clive. We look forward to continuing to welcome you into the dealership for many more years.
Work all good
All good. Dropped the car off at the dealership for the work and given a lift to work nearby. Was given a lift in the afternoon to the dealership to collect the car, service work all done. Car nicely cleaned as well. Recommend dealership.
October 10, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Patrick, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service
All very straight forward, nice friendly staff , car picked up on time and delivered back brilliant.
October 10, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Pauline, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Good communication and friendly…
Good communication and friendly approachable service.
October 8, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Steve, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Good friendly service
October 7, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Pam, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
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