Brayleys Cars - Brayley Honda Hemel Hempstead Reviews 

271
TrustScore 4.5 out of 5

4.6

Two Waters Road, HP3 9BX Hemel Hempstead, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I met Aamar Suleman on my first visit to Brayleys Honda. I was looking at changing my car but unsure about the Honda HRV. Aamar took time to show me the difference between the .two models I was look... See more

Company replied

Rated 5 out of 5 stars

I had a good experience buying my car from Aamar at Brayley Honda, Hemel Hempstead. He answered all my questions, was very helpful and informative making the whole process smooth, pleasant and easy.

Company replied

Rated 5 out of 5 stars

We had terrific service all the way through the purchasing process and delivery of our Honda Jazz. We very much appreciated the kindness and support provided to us by Kawsar Ahmed at your showroom, o... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Brayley Honda Hemel Hempstead highly enough. Aamar gave a professional service from start to finish. Listened to what we wanted & needed. No pressure sale, just guided advice to en... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Two Waters Road, HP3 9BX, Hemel Hempstead, England, United Kingdom

  • 01442 233455

4.6

Excellent

TrustScore 4.5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(271)

3,119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exellent Customer service,Best car dealer. Helpful staff.

Found this great car sale while i am trying to buy a new car. I found a great manager's deal. George was helped me to get the best car( crv) according to my usage. Highly reccomend this car dealer.Staff are soo freindly and always there to help. Branch manager was helping me and he was kind and help me to find a great deal.
Thank you Brayleys cars -Brayleys Honda Hemel Hempsted .

September 20, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Pandula, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Efficient and personable service…

Efficient and personable service manager.

September 10, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Nigel, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Honda HRV

Clive and Aamar were very helpful, kept in regular contact with me and ensure I had my new car handed over prior to me going away on holiday, they were knowledgeable and cannot fault Brayleys service at all.

September 4, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi George, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

great service.

August 23, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi James, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Andrew resolved my problem really well.

Andrew talked through a concern I had, consulted his boss and we found the best way forward.

August 12, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Bernie, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Andrew. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

Always an excellent experience

Always an excellent experience at Brayleys. Staff are so friendly and helpful.

August 6, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Jo, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Bradley's Hemel Hempstead were so…honda

Bradley's Hemel Hempstead were so efficient and the mechanic who was working on my car went above and beyond to explain everything and was so friendly and polite.

July 29, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Jenny, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Second service even better than first!

They paid attention to my issue on battery failing to charge and responded with full test, evaluation and replacement. I could pick a day for service which suited me and Hemel Hempstead provide me with an excellent complementary pick up, which was on time. Courteous and helpful at all times.

July 30, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Dr Jones, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Praise for Hemel

I cannot praise Hemel branch of Brayleys highly enough.
From initial contact to purchase they were professional and courteous.
On collection of the car, Rikesh went through all the accessories, entering my phone, radio stations and home settings on sat nav. Thank you to the team who made sure the car looked so spotless.
Such a difference from another branch, that recently left me 3 weeks without a car, after the one they sold me had a fault three days after buying it. Lesson's could be learned from Hemel in how to treat customers with respect.

July 27, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Joanna, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Rikesh. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

Service Department

I had two vehicles booked in for service on the same day, to which Russell Barnes on the service deck dealt with seamlessly. Both cars were cleaned inside and out after servicing and I was kept well informed with all relavent information. All other back room staff freindly and very helpful.

July 18, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Graham, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Russell. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

Happy New Honda Owner

Salesman, Aamar, very pleasant and helpful. Was not at all pushy and answered questions knowledgeably.

July 18, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Teresa, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Aamar. We look forward to continuing to welcome you into the dealership for many more years.

Rated 1 out of 5 stars

The attitude of the staff was not good

The attitude of the staff was not good. This the second time i have used Bushey and thought that the attitude of the staff might have changed since Brayleys took over, but sadly not.

Where to take my car for its service, definitely not Bushey - most unwelcoming.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Leonia has been amazing from start to…

Leonia has been amazing from start to finish, I’m very pleased with my new car.

June 21, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Debbie, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Job well done

Job well done
Good old fashioned Customer Service with a person you can speak to - kind sensible and decent
Car came back pristine and in good nick
Well done team

June 14, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Brilliant Brilliant place been coming…

Brilliant Brilliant place been coming here for a number of years and the whole staff from the sales consultants to the service guys are amazing. Always always feel very welcome and they always help me no matter the question or if I have a problem about the car. Love them all. Very highly recommended will continue to buy cars from them and always get the car serviced from them.

May 30, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Betul, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very helpful 5 star

May 17, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Neil, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Thanks Rikesh

Bought a car from Brayleys Honda in Hemel Hempstead from Rikesh Mandalia who was my sales advisor. The service was absolutely fantastic from start to finish. Thank you for all your help.

May 11, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Jaroslaw, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Rikesh. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

Great experience at Brayleys Cars Orpington

Stuart at the Orpington branch made the process of changing my Honda Civic, which I have had for the last 17 years, to a Honda Jazz a great experience. There was a good selection of cars to choose from his explanation helped me choose the one I am very happy with.

April 30, 2024
Unprompted review
Brayleys Cars - Brayley Honda Hemel Hempstead logo

Reply from Brayleys Cars - Brayley Honda Hemel Hempstead

Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Stuart. We look forward to continuing to welcome you into the dealership for many more years.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look