I met Aamar Suleman on my first visit to Brayleys Honda. I was looking at changing my car but unsure about the Honda HRV. Aamar took time to show me the difference between the .two models I was look... See more
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I had a good experience buying my car from Aamar at Brayley Honda, Hemel Hempstead. He answered all my questions, was very helpful and informative making the whole process smooth, pleasant and easy.
Company replied
We had terrific service all the way through the purchasing process and delivery of our Honda Jazz. We very much appreciated the kindness and support provided to us by Kawsar Ahmed at your showroom, o... See more
Company replied
I cannot recommend Brayley Honda Hemel Hempstead highly enough. Aamar gave a professional service from start to finish. Listened to what we wanted & needed. No pressure sale, just guided advice to en... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Two Waters Road, HP3 9BX, Hemel Hempstead, England, United Kingdom
- 01442 233455
4.6
Excellent
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Brayleys, excellent for car service
Have used Brayleys for my car service since it's purchased. Always receive an e-mail reminder that service is due. This year dropping off the car was a simple and quick process.
Collection was just as simple, informed that there where no issues either on the service or the MOT.
February 15, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Tony, it's great to read about your experiences when visiting our Hemel Hempstead business. Thank you for the review and wonderful 5-star rating
Ok (ish)
Point of sale was smooth. Only disappointed by the fact that Honda multi point check is done when they get the car as a trade in. Its not done prior to sale/collection. In our case the check was done in November and we purchased in February.
WHY is this not rechecked before handover ???
I was not shown how any of the dials and instruments work(when collecting car), I am now having to read through a lenghy manual. Felt rushed as other people in showroom.
I love my new car, just wish I was shown what button does what !
February 10, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Amanda, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Honda Civic Type R Service
Manoj was really helpful and broke down all of the items associated with my service and planning current and future maintenance requirements.
Great customer service too.
January 30, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service
Excellent service. Professional team at Brayleys. Car valet at end of service a nice little extra.
January 4, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
As always top service and fantastic…
As always top service and fantastic team. I was 100% looked after and the service department went the extra mile to get me home and get my car back to me. Thanks so much!
January 2, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very helpful customer advisor in the…
Very helpful customer advisor in the sales/service dept. He took my car for a drive, while I waited, to check my clutch was OK. Very polite and helpful.
December 28, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Thank you for your review - we appreciate your custom and are glad to hear that your experience was positive. Any further issues, don't hesitate to give us a call.
5 star service
Ease and efficiency of booking, collection and return and the service itself.
December 19, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Good service
My service was carried out quickly and the estimated finish time was kept to.
Added bonus the car was given a proper valet clean and wash , great job..
November 14, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
We are very happy we could provide you with a positive experience! We hope you have a great day!
Excellent car and service @ Brayley’s
I dealt with Domonic @ Brayley’s who is in the right job. Very personable, helpful & explained all aspects of the purchasing journey. I took Domonic’s assessment & description of the car at his word and it was as describe and very well presented upon collection. Excellent service and an excellent approved used Honda.
November 11, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Thank you for your kind review. We really appreciate it and are delighted to hear how pleased you were with the service you received from Domonic. We hope you are enjoying your purchase, please do not hesitate to contact us if there is anything else we can do to assist you.
Delivered & returned on time
Delivered & returned on time, all items explained & completed as quoted. Great staff as usual. But wish they could sort out satnav. Would pay anything if Brayleys would do it - it's beyond me! (86) But very important as we have to find obscure places.
November 15, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
We are very happy we could provide you with a positive experience! Please feel free to contact us on 01442 233455 and ask for our Aftersales Manager, who we are sure will try his best to help with the sanav.
Friendly staff kept me informed…
Friendly staff kept me informed throughout the day.
November 6, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Brought a car from Honda Hemel…
Brought a car from Honda Hemel Hempstead from Aamar Suleman. I have brought over 20cars over my life and I can say Aamar is clearly the best. What an outstanding gentlemen.The whole process was smooth and hassle free. He was very informed and knew the product very well. He is a great asset to Honda Hemel would definitely buy a car again from there and looking for my first service.
September 1, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Thank you for your kind words and this wonderful review! We are delighted to hear of your positive experience with Aamar and will be sure to pass this on to him. We hope to welcome you back into the dealership for your service.
Brayley Honda Hemel Hempstead are very…Helpful and Welcoming
Brayley Honda Hemel Hempstead are very friendly and welcoming. I am a Motability customer. From start to finish Domonic and his team were very professional and helpful, nothing was too much trouble. I was contacted at every step so I knew what stage my new car was at.
October 31, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Thank you for your great review. We are very happy to hear of your positive experience with Domonic and the team at Hemel, and will be sure to pass on your kind feedback to them.
If you ever need anything else from us, please feel free to give us a call, we are always happy to help. Have a great day!
Brilliant service.
As always. Mani was brilliant. All the staff at Brayleys have always been fantastic.
Booked my Civic in for a windscreen water bottle sensor issue. Sorted within an hour. Brilliant service.
October 26, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
We are so happy to read such a great review about Brayley Honda Hemel Hempstead, thank you! We look forward to welcoming you back into the dealership on your next visit.
Great service as always
Great service as always. Service Supervisor was friendly, polite, rang when he said he would and kept me update on timings. Car was ready on time and beautifully cleaned.
October 24, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Thank you for your review, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I had a fantastic experience finding a…
I had a fantastic experience finding a car at Brayley Honda. Aamar was amazing, he took the time to explain everything patiently and walked me through the whole sales process so I was always comfortable. He was super knowledgeable not only about the car but the whole market. He also went out of his way to make sure my car was ready for me a little earlier than normal as I wanted to go away for the weekend. I felt really looked after and am so happy with my car! Thank you so much Aamar!
October 13, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Thank you for your kind words and this great review. We are delighted to hear how pleased you were with the service you received from Aamar and will be sure to pass this on to him. Please don't hesitate to reach out if there's anything additional we can do for you, we are always here to help.
Extremely helpful staff
Extremely helpful staff. Friendly environment and never pushy. Car was booked in for a service, went smoothly and was kept up to date throughout the process. Staff even went out the way to recommend smart repairs on the car.
October 19, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
We strive for 100% satisfaction, so it is great to see you had such a positive experience at Brayley Honda Hemel Hempstead. If you ever need anything else from us, please feel free to give us a call. Have a great day!
Efficient service
My car was collected and brought back punctually. What was done was explained clearly.
October 18, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Wanted to part exchange to another CR-V…
Wanted to part exchange to another CR-V but much more modern. Old car about 10 years old. Several 2/3 yr old examples shown.with differences explained.
On collection of new car the new , modern features explained and also shown how to use them
October 12, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
We appreciate your positive review about your recent experience with us, Thank you! If you have any further questions, please give us a call. We're always happy to help!
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