Brayleys Cars - Brayley Honda Orpington Reviews 

Quick in And it on the same day no fuss and staff kept me informed all the way through the process

Came in for a mot and service, Great customer service and communication from both people who helped me at desks and the tech working on my car, very happy and will almost certainly be back again next year

SERVICE, MOT, NEW PLANS.
My service and MOT went smoothly (thanks guys) and Colin on the front desk was very helpful; he kept me informed. Debby, Service Advisor, was also great. She talked me through a couple of new plans, making the whole experience quite easy going, but professional. Thanks, Brayleys - Honda.

Service and MOT completed satisfactorily. Friendly, professional and helpful staff in both the Service and Sales Departments

I've had Honda HRV for 3 years, every time i go for yearly service, great staff service and hospitality when you get there

NICE STAFF VERY HELPFUL CAR WORK WAS DONE VERY FAST FOR ME TO PICKUP .

Excellent service as always.
Can't fault the Brayleys

The gentleman I first saw at the desk was very helpful as the car is fitted with a very expensive alarm system that takes some working out, but they managed to sort this out and did the service in very good time.

So i own a honda and it has come with a 5 year warranty. Went there this morning for a service. And was dealt with a COLLIN HOLLOWAY, I told him my rear wiper needed a replacement. Well he didn't confirm a price, I see a bill for £37.19 to replace a wiper? So, I ask Collin Holloway, how do you justify that price when a wiper blade costs 7.99 at halfords? He is, well...we will replace your old wipers back you get em done for £7.99 if your lucky, wishing me luck. Now, if you are happy with that sort of an attitude and ofcourse service, then you should go to these dealers, BRAYLEYS HONDA IN OPRPINGTON. Worst customer service i have ever seen ans experienced...the first time when i took my car for service they topped it with plain water, but i let it go thinking it must be a rookie mistake, i kid u not. I would never touch these cowboys with a barge poll again. I mean, he wasn't even bothered to discuss the issue, thinking if he belittled me I would just feel bad and tell him, sure go ahead just swipe that card. I understand Honda is having an issue with its cars and they have discontinued their electric version Eny1, and I understand Honda owners are no longer cash cows, but we still live in a country where customers are king and day light robbery needs highlighting. MY DAYS OF OWNING A HONDA ARE DONE.

Quick and easy booking process. Effective Communication before and after the servicing of the vehicle. Transparency of work completed and recommendations of upcoming repairs.

The service provided was exceptionally prompt, and the staff demonstrated commendable professionalism by maintaining clear and consistent communication. We highly recommend their services.

Great swift service. Always friendly and professional

Very pleasant and informative and quick service. A bit disappointed they've stopped cleaning the vehicle after the service.

End to end first class.easy to contact and book the car in.
The job was done and I was notified soon after, with a video from the technician explaining what he had done.
Front desk staff good and friendly especially Emma.
Thank you Brayleys.

The service was quick. It ended up being a good thing that I chose to wait and collect the car instead of having to travel about 9 miles back home and then return to pick the car within about 2.5 hours!

I was however disappointed that unlike your competitors, the car was not washed after the service was completed. This is a complimentary service that you should offer your customers.

I have been having my Honda service at Bayley’s since they arrived at Orpington. I can honestly say I have always been impressed with the service I received and the quality of the work carried out. They are very professional but at the same time friendly and helpful.
I have no problem recommending Bradleys of Orpington

I booked my car in for the service and mot and to check a recall. My interaction with Debbie, Emma and Colin from the service department was great. All friendly and lovely people.

I would highly recommend Brayleys as they are professional and friendly and the care and attention is amazing.

All the people i delt with from booking a date for my service and MOT, to taking it in and being kept up to date on the progress. All were very frenley and helpful.

Post service collection I found several black stains on the driver seat. Although these were cleaned off once pointed out, no apology or explanation was offered. On returning home I discovered a soaking wet boot with signs of blue paper towel obviously used to soak up some sort of spill. I had to hoover up when dry but whatever towel had been used has left a permanent whitish residue over half of the boot! Finally they neglected to refit both offside tyre dust caps.
Very, very disappointing.

Knew we were coming, no petrol in the car, valet wasn't as good as it should of been, back mat missing, marks on it that wasn't declared, clip broke in back, salesman not too enthusiastic as it wasn't his sale, wasn't serviced as it should of been so I have to now do it in my time, no owners manual, mileage higher than advertised.....