Brayleys Cars - Brayley Honda Orpington Reviews 

572
TrustScore 4.5 out of 5

4.6

Cray Avenue 222, BR5 3PW Orpington, England, GB


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Rated 5 out of 5 stars

All the staff at Brayleys are always so nice to deal with. They explain things clearly, are friendly and helpful and very efficient. My car was collected without fuss. I received a call telling me w... See more

Company replied

Rated 5 out of 5 stars

I recently bought my first Honda and I’m very pleased with the attention to detail I received from Paul Hubbard Sales. Paul gave me ample time to consider all the information and prices without pressu... See more

Company replied

Rated 5 out of 5 stars

SERVICE, MOT, NEW PLANS. My service and MOT went smoothly (thanks guys) and Colin on the front desk was very helpful; he kept me informed. Debby, Service Advisor, was also great. She talked me thr... See more

Company replied

Rated 5 out of 5 stars

We had excellent service from Tony. Having been told we could no longer have a collection service to Knockholt, given our circumstances of age and disability Tony was able to resolve this. It solved a... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Cray Avenue 222, BR5 3PW, Orpington, England, United Kingdom

  • 0208 303 6363

4.6

Excellent

TrustScore 4.5 out of 5

572 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(572)

3,119 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff who kept me up to date…

Helpful staff who kept me up to date with my car until completion.

March 31, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Professional contact throughout

Professional contact throughout

March 30, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Catherine, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Efficient and helpful service from…

Efficient and helpful service from George when buying a new Jazz.

March 27, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Jerry, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent dealer

I had a fantastic experience at Brayley Honda Orpington. From the moment I arrived, George was incredibly helpful, guiding me through various models and payment structures with transparency and expertise. I particularly appreciated his approach; he was never pushy and avoided any aggressive upselling, allowing me the space to make an informed decision.

Once the purchase was finalised, the entire process was seamless. George provided consistent updates and handled all documentation promptly. To my surprise, the car arrived ahead of schedule, and the collection process was flawless. I highly recommend this dealership, and specifically George, to anyone in the market for a Honda.

March 26, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Philippe, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Good value for money

Car taken in for service and MOT. Recall issue checked, car serviced and issue with wiper jet resolved. Excellent communication throughout by efficient and friendly staff. 2-year money-saving service contract recommended and taken out. Altogether a quick, easy and trouble-free experience. Thank you, and see you again next year.

March 26, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Elizabeth, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Great service . Great car.

I fully recommend the guys at Honda Orpington. I was able to find exactly the right car for me. Excellent service from start to finish.

March 21, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Shah, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 4 out of 5 stars

Good customer service

Good customer service, in particular Colin Holloway in the vehicle service department spotted an in house error on my service plan that he immediately rectified. The result of which I will be receiving a sizeable refund.
All aspects of service and minor additional work all completed to a high standard.

March 25, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Denton, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Booked in for service

Booked in for service waited couple of hours had coffee looked at used collected car couldn’t be better

March 24, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Anthony, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Brayleys an excellent company.

Very knowledgeable salesman. Organised a test drive very quickly. Went through my various options for the car. I am very happy with the outcome. Thank you George Ascott.

March 24, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Alan, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Good customer service from the service…

Good customer service from the service team. I met Debbie regarding a Warranty, she demonstrated a good understanding of the warranty. She was a very pleasant lady, very polite throughout my engagement with her. Well done.

March 19, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Ifejola, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Buying a car at our age is a big move …

Buying a car at our age is a big move ,the guidance we received in making a decision from Sales exec Tom Bolton was important to us and was very professional .
His manager Simon and other members of staff at the Branch also helped us at various stages of our purchase.

February 23, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Bill, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Quick turnaround for a service

March 11, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Jackie, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Annual service

Very well organised. Good customer service. Video report on service as it is being completed. Shame they don’t valet your car anymore.

March 9, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

First MOT & Service

Booked in for first MOT and service. I booked early to ensure I got a 'wait for' appointment. All went smoothly. Good check-in and contact (whilst I shopped!). Who knew they even send you a quick video too these days!

March 6, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Fred, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

MOT and service at Honda

Found the whole experience, efficient and respectful. Was given a full report on what was inspected and what work was carried out. And given the heads up on some work that will be required in the future.

March 3, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Nicholas, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Well organised, straightforward advice and no hard sell

I ended up at Brayleys after my local Honda dealer in Croydon (who I'd used for decades) disappeared overnight. Nothing local so headed off to St Mary Cray (where I thought?) and Brayleys have been great. Nearby fast train links into Bromley/London or out to Sevenoaks and efficient, friendly service.

March 2, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Dave, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Good service all round.

February 26, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Kevin, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Easy booking in

Easy booking in. Polite helpful staff

February 24, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Lois, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Brayleys Honda were professional and courteous

The details of the service were explained thoroughly. The team were very courteous and friendly

February 23, 2026
Unprompted review
Brayleys Cars - Brayley Honda Orpington logo

Reply from Brayleys Cars - Brayley Honda Orpington

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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