Brayleys Cars - Brayley Honda Romford Reviews 

568
TrustScore 4.5 out of 5

4.6

Gallows Corner, RM3 0BX Romford, GB


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Rated 5 out of 5 stars

I have always received good service from Brayley Honda and would recommend this main dealer, which currently looks after my 27 year old Honda Accord V6 Coupe. A 100% MoT pass rate since 1999. It has n... See more

Company replied

Rated 5 out of 5 stars

Bought a second hand bike from another garage and brought it in without having to wait for a slot in a fortnight to get checked over, serviced and some bits fitted, shown how to adjust chain an... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience buying a Honda NC750X from Brayleys, Jason being one of the easiest salespeople I've ever dealt with. Quick and responsive over emails, agreed a reasonable trade in price on the b... See more

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Rated 3 out of 5 stars

No welcome smile, advised that cars are no longer cleaned after servicing; this is disappointing. Was expecting a call to discuss what was needed (if anything) but only received a short vid... See more


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Gallows Corner, RM3 0BX, Romford, United Kingdom

  • 01708 334950

4.6

Excellent

TrustScore 4.5 out of 5

568 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(568)

3,144 reviews in the last 12 months

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Rated 5 out of 5 stars

Recall by Honda on Jazz fuel pump

Delivered car at. 8:30 reception did the necessary documentation, at 4:54 I was notified by phone call my car was ready for collection. l collected my car and it looks good and fells good . A very professional organisation I am ver pleased

May 19, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi William, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

10 out of 10

Great service quick efficient very friendly service couldn’t be more helpful.

May 13, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Len, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Great Service

There was a recall on my car, so it had to go in for a whole day, which was awkward as we are a one car family. So luckily, I was informed when I rang to arrange the appointment that I could have the work done at the Enfield branch, and EVEN BETTER they would collect my car from home and drop it off when the work was completed. This was such a relief.
The driver was really lovely, he arrived early and brought the car back when the work had been done.
Great Service.

May 8, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Jacqueline, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 3 out of 5 stars

purchasing a new car

purchasing the car on line for me was not easy having to upload documents i found difficult as i do not use the computer all that often for this type of work. So all in all not overly impressed

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Service was very good

Service was very good, the standards of staff were very good and helpful.

May 6, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Paul, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Brayleys Honda sales team

The sales team at Honda are out standing and gave me a first class service especially Helder who went the extra mile to help me with the finance company which I used who where very slow and kept chasing them up and helped filling in all there documents well done Helder Da Costa 👏 👍

April 23, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Peter, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

from the moment I rang up to the moment…

from the moment I rang up to the moment of my purchase was nothing but great. big shout out to Helder Da Costa polite and helpful all the way . thanks for my new bike :)

April 28, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Daniel, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery, bargain. Bike full of extras. Went the extra mile.

April 25, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Geuzer, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Nice waiting area

Booked in for timed service , was done in just over 2 hours .
Staff polite , we had our little dog with us and one of the team game him a bowl of water and treats.
Nice waiting area with coffee tea etc free of charge .

April 21, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Maureen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Shay was an excellent salesman

Shay was an excellent salesman. We felt as though we mattered and we came away feeling that we had a good deal. The process was simple, we had a good part ex price and the test drive made allowances for personal needs. I cannot find any fault and would definitely recommend Brayleys

April 16, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Mike, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 4 out of 5 stars

MOT booked

MOT booked, all sorted and on time, car washed !! Great service including lovely Lisa the receptionist

April 7, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Lorraine, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Just picked up my new bike today and…

Just picked up my new bike today and would like to thank Brayley's for a great experience.
I dealt with Helda De Costa throughout and he was a great guy and a brilliant representative of Brayley's.
Thanks Helda.

April 5, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Simon, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Used Volvo purchased - March 2025

I recently purchased a used Volvo from Brayley Romford.

From the initial call making my enquiry to booking in with the service team because of a fault - which turned out not be a fault at all and only myself not understanding a the technical part of the car. Even then the team were very understanding.

I have been so impressed with the team. Nothing was too much trouble. Everything promised was completed and carried out.

This review does not do the team justice. I want to thank you Brayley Honda Romford for a great experience. I will definitely be coming to you again in the future.

Thank you to Demetrios who assisted me with my purchase. Not pushy, but helpful and understanding. Even though I didn’t buy a Honda!!

I wholly recommend Brayley Romford.

March 22, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Philip, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 4 out of 5 stars

Efficient and helpful

Great coffee. I bought the car 5 months ago and it has on it something called Telematrics so the car can communicate with your phone. Things like where it is, if its locked. Virtually the dashboard on your phone. I wasn't aware of it and it had not been turned on.When I found out about I tried to set it up myself but was not able to as it has to be initiated and turned on in the workshop. Hence the visit to Brayleys where I bought it.Lets hope I find it useful.

March 31, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Roy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

I took my Honda Jazz in for a service…

I took my Honda Jazz in for a service yesterday. Your advisor was very knowledgeable, friendly and polite. He kept me updated throughout what was happening and when it was ready for collection. He is a credit to your organisation. Highly recommended.

February 25, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Jack, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 1 out of 5 stars

I recently left my Honda civic car for…

I recently left my Honda civic car for recall and the customer service was poor. It was broke down before and although they don’t have time to repair it they could have been bit polite in the response. They have now forced me to take the car out and look at my local garage.

March 25, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Thank you for your feedback, your vehicle was brought into us for a fuel pump recall which we carried out as per bulletin. We understand that you were advised by a local garage that the fuel pump was causing running issues with your car but when replaced this was not the case. I understand that you are going to book back in with us to diagnose the mis diagnosed issue that your local garage infromed you about. We look forward to your call, please contact John Morris on 01708 334950 who will be happy to help.

Rated 5 out of 5 stars

Service done to a very high standard

Service done to a very high standard, on time,paper work and a added bonus the car was cleaned i/s and out which really impressed my neighbour who had just had his VW serviced and was advised they do not clean cars after servicing.

March 18, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Gerry, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Honda Bradley Romford

Honda Bradley Romford look after both our family cars. I would say I’m a fussy customer with a ton of questions that I need answers to and they’re always, more than happy to help. My last visit was a routine service. Their attention to detail was impeccable as always. High recommend for all your Honda dealership needs

March 14, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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