Brayleys Cars - Brayley Honda Romford Reviews 

568
TrustScore 4.5 out of 5

4.6

Gallows Corner, RM3 0BX Romford, GB


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Rated 5 out of 5 stars

I have always received good service from Brayley Honda and would recommend this main dealer, which currently looks after my 27 year old Honda Accord V6 Coupe. A 100% MoT pass rate since 1999. It has n... See more

Company replied

Rated 5 out of 5 stars

Bought a second hand bike from another garage and brought it in without having to wait for a slot in a fortnight to get checked over, serviced and some bits fitted, shown how to adjust chain an... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience buying a Honda NC750X from Brayleys, Jason being one of the easiest salespeople I've ever dealt with. Quick and responsive over emails, agreed a reasonable trade in price on the b... See more

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Rated 3 out of 5 stars

No welcome smile, advised that cars are no longer cleaned after servicing; this is disappointing. Was expecting a call to discuss what was needed (if anything) but only received a short vid... See more


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Gallows Corner, RM3 0BX, Romford, United Kingdom

  • 01708 334950

4.6

Excellent

TrustScore 4.5 out of 5

568 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(568)

3,119 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service 👏

Bought a 750 transalp from this dealership all I can say is that they were very helpful and great to deal with, took care of everything, Jason deserves a massive shout out for his customer service very rare to see that level of care these days 👏 the honda team should be very proud to have him, thanks again 👌

July 11, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Rab, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Great Service from Brayleys Romford

Just wanted to share the positive experience my wife and I had dealing with Josh and Jose at Brayleys in Romford. They were able to show us a great range of used cars and really listened and understood what we were looking for. They were able to find us a great car which was delivered direct to our home. They made the whole process simple and straightforward and took care of everything, including accepting our old car in part exchange. Would definitely recommend Braleys Cars.

June 20, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Service and recall.

Very helpful and polite.Didn’t take too long for recall and service.

July 2, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Susan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Honda Cars

Honda cars speak for themselves in terms of reliability.
As a frequent purchaser of new Honda cars, the sales team and service team are professional and courteous and an ease to deal with, making the purchase as fluid as possible.

July 3, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Rosy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Used CR-V

Just got a used CR-V from Shay, he was very helpful and informative throughout the whole process. Couldn't recommend enough!

June 24, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Amelia, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Bike M.o.t.

Very nice staff and helpful 👍👍

June 25, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Steve, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great service

Great , was picked up and dropped of to my door for service , takes the stress out of it for me , would recommend

June 24, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Michelle, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great cars and great customer service

I wanted to change my car, a Honda CRV, and was initially thinking of changing to a Honda HRV. I popped into Brayleys to have a look at an HRV, a salesman, Shay, came over and introduced himself and we had a quick look at a car. We had a chat and a cup of tea about the type of car I wanted and Shay emailed me over an HRV they had for sale. I decided it wasn't quite what I needed and began looking for a different make and model of car altogether. I made enquiries at another dealership but they were unsuccessful in finding my next car. I decided to go back to Honda, this time for a Honda Jazz, I had a quick look at Brayleys website and found just what I was looking for. I phoned Shay straight away and organised a test drive and reserved the car. After the test drive I decided to buy the car, it was just what I wanted and had everything that I was looking for. Shay explained everything about the car perfectly to me and was very friendly and polite. I had a query after buying the car and he came back to me straight away. I have driven Honda cars for some years now and find them very reliable and the customer service from sales to service personnel is very good.
I would definitely recommend Brayleys.

June 22, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Sandra, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great service, helpful staff

Shay was really helpful and made the whole experience of buying a new car easy and fun!

June 13, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Mrs Sheen, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Five star service from Brayley Honda…

Five star service from Brayley Honda Romford as usual. The service was easily booked over the telephone, promptly picked up as agreed and retuned serviced and valeted looking like a new car.
Excellent work by the service team and can be highly recommended.

June 18, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Ron, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Joshua at Romford honda was most…

Joshua at Romford honda was most helpful, polite and extremely knowledgeable about the car, products and services.
Great work. Easy pleasant experience.
No problem to recommend!

June 20, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Stephen, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Annual service at Brayley Romford

I arrrived on time for pre-booked annual service at Brayley Romford. I was greeted by Lisa who took the keys and invited me to wait in the waiting area and have a coffee. The service was completed in short order and car washed and vacuumed.

June 4, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Robert, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

A real pleasure to deal with 👍

I just bought a used bike (2025 Forza 750) from Brayley and it was easily one of my best vehicle buying experiences. From the start there was no pressure, only good solid advice from Jason- a dyed in the wool fellow biker who really knows his stuff and helped me through the entire process. So, would I buy from Brayley again? 100% yes!

June 14, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

First class service

First class service, very professional and helpful, would highly recommend.

June 12, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 3 out of 5 stars

Customer service was excellent

Customer service was excellent
However I was expecting my car to be cleaned after service, paper left on the floor of car

June 5, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Thank you for your feedback and please accept our apologies for this oversight. Please can you email john.morris@brayleys.co.uk with your details so he can contact you and book you in to have this rectified for you

Rated 5 out of 5 stars

Had my car serviced

Had my car serviced. The reception staff were very friendly and helpful. Nice clean waiting area with comfortable seats, wide screen tv and coffee machine.

June 5, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Laurence, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Good service & nice people

I bought my Honda from Brayleys in Romford and have a service plan with them. They serviced my car while I waited, there's a comfortable waiting area with free hot drinks. I've always found the people at the Romford location to be polite, friendly & efficient. They even washed and cleaned my car inside & out!

June 4, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Itare, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great service

Great service , efficient and professional.

June 3, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Great company to deal with

This is the second time I’ve bought from Brayleys Honda. I like dealing with the people there. I’ve found them helpful and knowledgeable and offer a great customer care service regarding after sales and servicing.

June 2, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

A really enjoyable experience

A really enjoyable experience, Jason went over and above to facilitate a surprise motorcycle for my Son. The showroom and facilities are the best I've seen so I have no reservations in recommending Brayley Honda for your next bike or car.

May 20, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Romford

Hi Steve, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Jason. We look forward to continuing to welcome you into the dealership for many more years.

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