I have always received good service from Brayley Honda and would recommend this main dealer, which currently looks after my 27 year old Honda Accord V6 Coupe. A 100% MoT pass rate since 1999. It has n... See more
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See what reviewers are saying
Bought a second hand bike from another garage and brought it in without having to wait for a slot in a fortnight to get checked over, serviced and some bits fitted, shown how to adjust chain an... See more
Company replied
Fantastic experience buying a Honda NC750X from Brayleys, Jason being one of the easiest salespeople I've ever dealt with. Quick and responsive over emails, agreed a reasonable trade in price on the b... See more
Company replied
No welcome smile, advised that cars are no longer cleaned after servicing; this is disappointing. Was expecting a call to discuss what was needed (if anything) but only received a short vid... See more
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Gallows Corner, RM3 0BX, Romford, United Kingdom
- 01708 334950
4.6
Excellent
567 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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5 Stars for Brayley Honda Motorbikes
I have been buying motorbikes for over 40 years so have experienced many motorbike dealerships. Brayley Honda based in Romford Essex are up with the best in my personal experience. The sales process from start to finish, but importantly the excellent personal after sales care. Impressive branch manager and service dept and friendly bike sale agent. Very satisfied customer here on all counts and happy to give this testimonial. Thank you Brayley Honda.
March 12, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi AJ, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service on car at Brayleys Romford
Service on car at Brayleys Romford
Everyone was very professional, friendly, helpful and organised. Thank you.
March 11, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very quick service
Very quick service
Comfortable waiting room
Able to see how the service was done via a video on my phone
Pity they don't valet car anymore
March 11, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Raymond, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
1st class service as always,well done…
1st class service as always,well done ANDY,puts customer 1st and I am very happy Brayleys HONDA owner.Great service from checking in,to getting car back.Complementary car wash was missed,as now not part of the schedule.
March 11, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Alan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Advised quickly when parts were…
Advised quickly when parts were available and repair could proceed. Booking in process fine - phone and messages used. Booking in at the centre all good. Most importantly repair carried out quickly and good notification of when car could be collected.
March 10, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Gordon, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Professional service
Professional service. Pity you need to jump through several hoops before being able to speak to someone at the branch over the phone.
March 10, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Great Service
Always had first class service from Brayley Honda - second to none.
March 9, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I dealt with Saima at Brayley Romford…
I dealt with Saima at Brayley Romford branch when buying my Honda HR V she was helpful and kind through the whole process and I would highly recommend her! Thank you for your help and experience Saima
March 6, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Rhiannon, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Attended for a while you wait service
Attended for a while you wait service, car taken exactly on time and kept updated throughout the process. Only downside is that Brayleys no longer valet the car after the service which I feel with that addition set Brayleys above other service providers I have used in the past.
March 5, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Gerald, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service staff extremely…
Excellent service staff extremely helpful. The video of my vehicle being inspected on the service fell tad short as there is a possible issue with rear tyres but sadly the background noise drowned out the mechanic's voice at that point I now need to return to the dealership and ask them to clarify. It doesn't seem to be noted on written report IF I am reading it correct. Think the mechanics need a microphone on whst is otherwise a excellent idea
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Tania, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
They don't wash your car when you pay to have it serviced but the price is still the same as when they did clean your car ?
They don't wash your car when you pay to have it serviced...but the price is still the same as when they did clean your car ?
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Gary, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Staff very good very professional and…
Staff very good very professional and friendly specially victor and yelder
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Michael, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Brayley's Honda Romford have proven…
Brayley's Honda Romford have proven that they' as a company uphold their reputation hands down! The experiences I've had dealing with the service department particularly 'L' and 'A' goes beyond the norm. Efficient, accommodating when requested especially over the past few years as our overall health hasn't been 100%, nevertheless they' made sure my daughter's needs were never overlooked. THANK YOU.
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Eleanor, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Fantastic service by the wholes team
Fantastic service by the wholes team. Arrived in plenty of time. But was not needed, the gentleman who took the details was very well organised. As was the service report and the details of where the car was and a video. Thank you very much
February 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Barry, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Great customer service
Great customer service, nice hire car reasonably priced. Very quick and very informative
February 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Bought a great used bike from Brayleys.
Bought a great used bike from Brayleys.
Stunning condition, very pleased, thank you very much.
March 1, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Stephen, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley Honda Romford
Hi Jamshid, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Good staff and dealership
Third time at this dealership for the annual car service, and Lisa as usual is a pleasure to deal with. A credit to the dealership.
Just a shame it did not get the usual car wash as the little Honda was as filthy as when it went in (despite me washing it only a fortnight ago).
February 26, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Lee, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations
Straightforward process
Straightforward process, helpful staff, no problems
February 25, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi John, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good Experience
Efficiently executed and welcomed video and clear explanation of additional work and costs.
February 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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