Great customer service Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item Called again when completed and went through paperwork when car... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The be st thing about my visit today, was dealing with the lovely Amy, who kept me updated with progress on my car. Nothing like you ,Brayleys’ used to be. I have been coming to you for over 10 years.... See more
Company replied
Very positive experience in the very friendly and capable hands of Angela in the South Ruislip branch. She went out of her way to help. We had been customers at Skoda for over 10 years but Angela’s he... See more
Company replied
It was a great experience. I was met by a very nice polite young lady who booked my car in and made notes of my concerns. I was contacted re the servicing by a polite person and offered suggestions... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Victoria Road, Ruislip, HA4 0LJ, London, England, United Kingdom
- 020 8845 3551
4.5
Excellent
670 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff great pricing ridiculous
Staff from start to finish, understanding and professional. Pricing way over the top. Highly experienced mechanics are half the price which is where I will be going in the future
October 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Nick, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Jake, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jazz fuel pump recall
Everything went as planned. Dropped car off before 10 and it was ready by 12 which saved me another journey as I had a appointment at 1. Great service - much appreciated.
October 8, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Colin, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Car picked up on time
Car picked up on time. Was kept informed as to what repairs needed doing and those that were not needed to be done immediately. Staff were friendly and informative. When car was returned staff member requested I checked it over and was polite and friendly. Would always use Honda at Ruislip for repairs
October 9, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Lesley, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very quick while you wait service
Very quick while you wait service. Preet was very polite and helpful. He told me exactly what my car needed along with the cost, and my car was even cleaned for me! Thank you.
October 6, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Joanne, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good Service
Dipak Lakhani was very helpful and attentive. I had brought in my car for its service, he kept me informed and called when it was ready to collect. Also I had booked a courtesy car, he explained the procedure , I asked about insurance cover etc . I was quite happy with the service given.
I do think the £30.00 charge is far too much!!
October 1, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Sandra, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
My recent Annual service/MOT experience…
My recent Annual service/MOT experience was extremely straightforward.
As it suited me I chose the pick-up and drop-off from my home option (for a nominal amount).
The whole operation “ran like clockwork”
October 1, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Alan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Brilliant Service
Sales executive Katija done well and brilliant! Fast trade within days, easy to trade a new car for a ride
September 30, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Service and MOT with car collection…
Service and MOT with car collection service.
Easily booked ,good communication while car was with them.
Nothing to complain about only praise.
September 26, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Alan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff are extremely courteous helpful…
Staff are extremely courteous helpful and knowledgeable. I have used Brayleys for over 20 years and each year their Customer Service gets better and better.
September 24, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Dinesh, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Prompt attention
Prompt attention, professional advice, nice people.
September 24, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Fred, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Fine service
September 23, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Ivor, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Customer Experience
Consistent, efficient & effective.
Dipak Lakhani, you’re a star!
September 19, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Larrene, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Friendly efficient service as always
Friendly efficient service as always. Been coming here for a number of years now, standards remain high.
September 18, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Great service
Polite, helpful customer service and car washed and ready to collect early afternoon
September 18, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Simon, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Reply from Brayleys Cars - Brayley Honda Ruislip
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
excellent customer care
The fact that everything proceeds as expected, no surprises so don't need to worry about anything
September 11, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Miriam, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Stephen and Didpak rescued me
Stephen and Didpak rescued me. This is a fantastic place to bring your car. I’m coming back here.
September 12, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Antionia, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Always a good service
I received a great service as always, thank you very much👍
September 4, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Carol, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service was fine
Service was fine, nothing exceptional or outstanding
September 4, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.