Brayleys Cars - Brayley Honda St Albans Reviews 

Andy from Braleys at Bushey was absolutely professional in his approach when he picked up my car in the morning. And then when he dropped it off.Great communication all the way from booking my car in for service to the finish.
Thank You.

All the staff are very welcoming and the atmosphere once you step in it’s really welcoming and nice.

Second new car purchase from this local Honda supplier. A return to find out more about the new models available and advice from their sales executives . Mark
Dealt with my enquiries professionally and without any stress. My initial choice was not suitable and another model was recommended and tested . A purchase made and car supplied, and transfer made without any complications on the arranged day. Done in an amicable way . Pleased with the outcome .

I always feel that I am treated well here. The service is polite and friendly. And no unnecessary work is suggested - any advice is practical and sensible.

Efficient friendly service

a component on my dash board had broken. The air flow control. The garage said they would try to fix it back, never having done this before but they would try.
In fact the mechanic fixed the component back in position, real great, very tricky repair to do.
I was very pleased, very helpful.

The service was fine. There was an error on our service invoice which was a nightmare to amend! Fortunately the lovely Tia sorted the issue. Brayley need to sort the telephone lines

I was very impressed. I had my car in for a service and MOT under the 5 service plan. A couple of issues needed attention under warranty. All was very efficient and friendly, better than expected.

My experience has always been that the staff at Brayleys Cars provides a no fuss, friendly yet professional service. I have no problems recommending them.

Polite and friendly welcome. Efficient service, clear explanations, everything was smooth and straightforward.

Booking process and booking in on line worked well.
I was phoned when the work was completed.
All together a straightforward process.

All staff in this branch are polite and professional especially Mark who served me. He listened to my choice and my budget carefully. He then, I believe, went out of his way to make that happen- got me my new car. Thanks Mark once again x

Always a pleasure the staff are friendly and welcoming

Annual service carried out with great efficiency and care. Brayley Honda St Albans provides reliable reassurance when asked to service a car that has a loving home.

Came into showroom
To book a service and then rang to change to having car picked up.
Turned out very long winded.!
The appointment came through with job details which didn’t look most professional.
Car was picked up promptly but disappointed that the charge to pick up and drop off is now £50, which I thought was extortionate.
Also car doesn’t get a courtesy wash now which is a shame and always in the past has made the service complete in my eyes.
This didn’t affect the service though.
Had a couple of calls from the showroom
(Sorry forgot his name) polite and extremely informative.
So all in all a good experience

Very friendly staff, happy to help and find resolution to the issue / query.
The process of ordering a spare part was as simple as walk in the park

My car was serviced and ready for collection very quickly to my satisfaction.I spoke to both Service and Sales managers who were very friendly and helpful in every questions I needed advice on

Quick and seamless service. Thank you to all involved!

Two years ago I left this dealership a 2-star review after being ignored in the showroom, receiving poor customer service and never getting a promised call back from a manager. I genuinely hoped they would take that feedback on board and improve.

Unfortunately, they haven't.

When I purchased my Hyundai from this dealership, I was told the vehicle had a full service history, and I have the emails and documentation confirming this. Three years later, as I'm now selling the car, I've discovered the first three service records are missing. Hyundai UK Customer Services advised me to contact Brayleys Hyundai St Albans directly to see if they could help establish what had happened.

Instead of receiving the support you would expect from the dealership that sold me the vehicle, I was made to feel like my enquiry was an inconvenience. The member of staff I spoke to was abrupt, dismissive and completely uninterested in helping. Every question I asked was met with short, uninterested responses. Rather than trying to resolve my enquiry, the conversation was quickly brought to a close with, "If there's nothing else I can help you with..." even though my questions had not been answered. I was left with the clear impression that getting me off the phone was more important than helping a customer.

I explained that this level of customer service was exactly why I had chosen not to buy my latest car from Brayleys and that, after today's experience, I certainly never would in the future. I also told her that I intended to leave a Google review reflecting my experience. Rather than apologising, trying to understand my concerns or attempting to put things right, her response, in a dismissive tone, was simply, "That's your prerogative." That response summed up the entire conversation. At no point did she appear interested in retaining a customer or resolving a genuine concern.

I explained that this wasn't an isolated incident. Around two years ago, I left a Google review after being ignored in the showroom, having phone calls repeatedly go unanswered, and never receiving a promised call back from a manager despite requesting one. That experience was the reason I chose to buy my latest car elsewhere.

Sadly, today's experience has confirmed that absolutely nothing has changed.

What concerns me most is that this appears to be a dealership where customer service ends the moment you've bought the car. When I previously asked for a manager to call me back, nobody did. Two years later, I still came away feeling that customer concerns simply aren't important.

Customer service isn't just about being polite when you're trying to make a sale. It's about standing behind the vehicles you sell, treating customers with respect and helping when genuine issues arise. In my experience, Brayleys Hyundai St Albans has repeatedly failed to do that.

Based on my experience, the member of staff I dealt with would benefit from additional training in customer service, communication and handling customer concerns. A dissatisfied customer should be treated as an opportunity to resolve an issue and rebuild confidence, not as an inconvenience to be dismissed. Unfortunately, my experience today left me with the exact opposite impression.

Looking through the recent Google reviews, it's difficult to ignore the number of customers describing poor communication, rude or dismissive staff, unreturned calls and disappointing aftersales support. Sadly, my experience appears to follow the same pattern.

I gave this dealership a second chance after my previous review. They have proved to me that nothing has changed.

If you're considering buying a Hyundai, my advice is simple: buy it from another dealership. There are plenty of dealers who genuinely value their customers before, during and after the sale. Based on my repeated experiences over several years, Brayleys Hyundai St Albans is not one of them.