Brayleys Cars - Brayley Hyundai St Albans Reviews 

549
TrustScore 4.5 out of 5

4.5

Lyon Way, AL4 0LQ St Albans, GB


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Rated 2 out of 5 stars

Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The se... See more

Company replied

Rated 5 out of 5 stars

Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly. Only one, small... See more

Company replied

Rated 5 out of 5 stars

The company and its staff are very communicative and I felt confident with the service I was getting. From the first booking (over the phone) to the reception staff when I took the car in. Everything... See more

Company replied

Rated 5 out of 5 stars

Had a great experience when taking my son’s car for its service. Kept informed of the progress via the link and received a text to confirm when the work had been completed. Checking in the car was ver... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

549 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(549)

3,133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and quick when I attended for a…

Helpful and quick when I attended for a recall for my car.

July 29, 2026
Unprompted review
Brayleys Cars - Brayley Hyundai St Albans logo

Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Mr Nendick, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

A very prompt and polite service

A very prompt and polite service - kept me informed of the progress of work being done. Staff very helpful and explained what had been done. great service
many thanks

July 27, 2026
Unprompted review
Brayleys Cars - Brayley Hyundai St Albans logo

Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Trevor, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service

Excellent service

July 22, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Good service not hurried time to make…

Good service not hurried time to make up your mind, giving reassurance. All staff very pleasant

July 23, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Janice, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

very friendly a professional staff

July 23, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Nice reception..Job done quickly and…

Nice reception..Job done quickly and efficiently.

July 22, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Francis, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 4 out of 5 stars

My experience on this occasion

My experience on this occasion would have been a 5* but the loan car only had 18 miles of fuel in it.
They did waive the £30 loan car charge to compensate which was good pr

July 21, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

The service team was excellent…

The service team was excellent especially the lovely lady met when picking my vehicle from a service and MOT.Very helpful and friendly.Made the day for me,an asset to Brayley Hundai

July 17, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Mark, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Always 5* service from Brayleys

Always 5* service from Brayleys, Leisa in particular was friendly, professional and very accommodating.

July 15, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Bryony, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

My car was in for a recall

My car was in for a recall. It was collected and returned within a very short time. The Driver was very nice.

July 15, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Rosemary, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Sales Staff were very helpful and…

Sales Staff were very helpful and informative regarding our prospective purchase

July 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

the car was fixed quicker than expected…

the car was fixed quicker than expected and a full MOT carried out by staff
excellent work by the staff and team. highly recommended.
Many thanks
Rob Shouler

July 1, 2026
Unprompted review
Brayleys Cars - Brayley Hyundai St Albans logo

Reply from Brayleys Cars - Brayley Hyundai St Albans

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Reception was excellent as was the…

Reception was excellent as was the works on the car. Excellent

June 30, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Anthony, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Great service

I was recently visiting Nissan to look for a new car for my family whilst browsing the Hyundai display of cars caught my attention and I decided to look here first. I didn’t have an appointment but I was approached by a very friendly and helpful gentleman called Lewis. We chatted about what I was looking for in a family vehicle and he suggested I try looking at a tuscon and a Santa Fe. I decided the Santa Fe is too much car for us but the tuscon is perfect after Lewis talked me through all the features and options. I did not make my purchase at the time as I didn’t have my husband present but I will be popping back shortly to see him. I highly recommend any one who isn’t sure what they want to have a chat with Lewis, he listened to my needs and didn’t try to push me to the flashiest most expensive thing in the show room! Thankyou Lewis will be seeing you soon!

June 28, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Lindsay, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Really friendly and pleasant salesman

Really friendly and pleasant salesman (Shaff). Efficient, informative, and good communication throughout the sales process. Assisted with additional purchases (GAP insurance and paint/upholstery protection) DVLA registration and car tax. Comfortable experience on both visits to the dealership.

June 29, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Richard, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Thanks nabz!

My experience was the best experience I had, Nabz spoke to me so calmly, he explained to everything that I needed to know step by step and it helped me a lot, helping me choose my decision. I wanna say a big thank you to nabz!

June 27, 2026
Unprompted review
Brayleys Cars - Brayley Hyundai St Albans logo

Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Isaam, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Nabz provided outstanding customer…

Nabz provided outstanding customer service from start to finish. As I’m currently looking to buy a new car, I really appreciated the kindness, patience, and professionalism shown throughout the process. Nothing was too much trouble, all of my questions were answered honestly, and I felt genuinely valued rather than pressured into making a decision. It’s rare to come across such friendly and attentive service, and the positive experience had made my car search so much easier. I would highly recommend Nabz to anyone looking for exceptional customer care.

June 5, 2026
Unprompted review
Brayleys Cars - Brayley Hyundai St Albans logo

Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Jasmine, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Purchased recently and was incredibly…

Purchased recently and was incredibly impressed with the service, second to none, John Loizou was super helpful, he went above and beyond, very pleased

June 8, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi George, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Great sales experiance and made to feel…

Great sales experiance and made to feel valued , my salesman Frank Rios was exceptional , knowledgable, calm and made it a pleasure to deal with .

June 20, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Diane, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Brilliant service from India

Brilliant service from India, nothing was too much hassle and went above and beyond. Made the experience seamless.

June 16, 2026
Unprompted review
Brayleys Cars - Brayley Hyundai St Albans logo

Reply from Brayleys Cars - Brayley Hyundai St Albans

Hi Alice, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

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