Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The se... See more
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Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly. Only one, small... See more
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The company and its staff are very communicative and I felt confident with the service I was getting. From the first booking (over the phone) to the reception staff when I took the car in. Everything... See more
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Had a great experience when taking my son’s car for its service. Kept informed of the progress via the link and received a text to confirm when the work had been completed. Checking in the car was ver... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Lyon Way, AL4 0LQ, St Albans, United Kingdom
- 01727 837373
4.5
Excellent
549 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Very professional and knowledgeable
Very professional and knowledgeable, would recommend this team and the cars sell themselves!!
June 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Neil, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Totally unhelpful and rude
Totally unhelpful and rude, phoned as my daughter had managed to lose her locking wheel nut and was told the only way they could help is if we brought the car to them, as I pointed out the tyre had split and was not drivable there response was basically tough what do you expect us to do about it, so when I suggested I get the car onto a transporter to them im told no don't bother without booking it in as there was not much space. I know today has been hottest day this year and everyone is a little frazzled but this guys whole demeanour was one of im going to call you sir but make your life as difficult as possible. I own and drive a Hyundai as does my daughter will never buy from this place again. Its strange isn't it when you want to buy a car the fall over backwards but when there is a problem you just become a pain
June 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Chris,
Thank you for taking the time to share your feedback.
I am very sorry to read about your experience and particularly concerned by your comments regarding the manner in which you felt you were spoken to. Regardless of the circumstances, we should always strive to be helpful, professional and empathetic, especially when a customer is dealing with an unexpected issue that has left their vehicle undriveable.
Whilst there may have been practical challenges in accommodating the vehicle at short notice due to workshop capacity and site constraints, I would certainly expect us to explain this clearly and respectfully whilst exploring any options available to assist. From your description, it is clear that we did not leave you with that impression, and for that I apologise.
Unfortunately, I have been unable to identify your details from the review alone, but I would very much appreciate the opportunity to understand exactly what happened and investigate the matter further.
If you would be willing to contact me directly, please email me at stuart.kazwini@brayleys.co.uk or call me on 01727 837373. I would welcome the opportunity to discuss your experience personally and see whether there is anything further we can do to help.
Kind regards,
Stuart Kazwini
Head of Business
Brayleys Hyundai St Albans
Por help line and appointment availability
I had a warranty claim and the help line gave me an appointment 3 months in the future. Outside the warranty period. Same for other Brayleys. When I walked into the service centre they were much more helpful and fitted me in within 10 days and were pleasant to deal with. Its bad enough to have a warranty issue, but poor service on top will make me think twice before buying Hyundai again. This had also happened approx a year ago, so its not a one off. Also you need to sort out customer parking. Its hairy squeezing round all the parked cars.
June 2, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Thank you for your feedback.
I'm sorry to hear about your experience when initially trying to arrange an appointment for your warranty concern. I completely understand how frustrating it must have been to be offered an appointment several months away, particularly when dealing with a fault on a vehicle that was still within its warranty period.
That said, I'm pleased to hear that when you spoke directly with our Service Team, they were able to assist, bring your appointment forward and provide a more positive experience. It's encouraging to hear that the team were helpful and pleasant to deal with, although I appreciate this does not undo the frustration caused by the initial booking process.
Please be assured that warranty eligibility is determined by when a concern is reported, rather than the date of the appointment itself, so customers are not disadvantaged simply because workshop availability is limited. However, I fully accept that long lead times are far from ideal, and we continue to work hard to improve capacity and reduce waiting times.
I'm also sorry to hear your comments regarding parking. We recognise that the site can become congested at busy times and have introduced a parking attendant to help customers navigate the site safely and efficiently, but I appreciate that this doesn't completely remove the challenges posed by a busy dealership.
Thank you again for taking the time to share your feedback. It is appreciated and helps us identify areas where we can continue to improve.
Had my second year service
Had my second year service.
New premises very difficult to find.
Was told couldn’t wait on premises but was not offered a loan car or pick up & delivery. Only found out this service was offered the day before! Car has been returned with a warning light on which I now have to deal with
Car was not cleaned at all! Very disappointing service. Wasn’t too happy when I bought the car two years ago- never got a courtesy call/email asking how I was finding my new car. In fact no after sales at all in 2 years apart from service call. Will be looking to change the car but will not use this dealership
June 15, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Thank you for your feedback, and please accept my sincere apologies for the disappointment you've described.
I'm particularly concerned to hear that your vehicle was returned with a warning light illuminated. Regardless of any other aspects of your visit, this is clearly not the standard we would expect, and I would encourage you to contact us directly so that we can investigate and resolve this for you as quickly as possible.
I'm also sorry that you found our new premises difficult to locate and that you were not made fully aware of the transport options available to you. We do offer collection and delivery, as well as courtesy vehicles subject to availability, and it is disappointing to hear that these options were not clearly communicated when your appointment was arranged.
I appreciate your comments regarding vehicle cleaning. Whilst we have taken the decision to discontinue our complimentary wash and vacuum service as part of a wider environmental initiative to reduce water, chemical and energy consumption, I recognise that this represents a change from what many customers have enjoyed previously and understand your disappointment.
I'm equally sorry to hear your comments regarding your original purchase experience and the lack of follow-up communication thereafter. We always want our customers to feel valued throughout their ownership journey, not just at the point of sale, and it is disappointing to learn that this has not been your experience.
Thank you for taking the time to share your feedback. Whilst I understand your frustration, I would welcome the opportunity to address the warning light concern and discuss your experience further.
Car picked up and dropped off on time
Car picked up and dropped off on time , staff friendly and courteous.
May 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Pete, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Efficient, customer friendly service.
Very efficient and straightforward booking and online check in. Useful reminder sent. Polite, friendly, professional staff. Pleasant environment with useful
vehicle progress display. Pricing seemed reasonable.
May 18, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi John, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Frank was excellent when I ordered a…
Frank was excellent when I ordered a new car. All the paperwork was completed and any help I needed given the purchase and trading was smooth and without hitches. Very good service. Would recommend this showroom
May 14, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Anne, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Friendly staff
Friendly staff, clean and comfortable waiting area and fast and efficient servicing.
May 13, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent customer service
Excellent customer service, good knowledge of the product and kept me updated on time scales and what I need to do. Handover was smooth and would recommend Brayleys St Albans
May 8, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Dave, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Everything worked well
Everything worked well, I left the car for service at 08:00 and it was completed by 12:00.
May 6, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Keith, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
VERY EFFECIENT SERVICE
VERY EFFECIENT SERVICE
VERY FRIENDLY SERVICE
GREAT TEXT MESSAGE WITH LINKS TO PROGRESS AND UPDATES ETC
April 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Steve, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Thanks to Joe and his team for the…
Thanks to Joe and his team for the excellent service. The problem was remedied within a couple of hours and fully explained to me. Thankyou for being so polite and cheerful
April 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent salesman Lewis Hughes
Excellent salesman Lewis Hughes , very helpful, nothing was too much trouble
April 25, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Andy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very impressed with Brayley
We have been very impressed with the our experience at Brayley. All the staff we have dealt with have been friendly and very helpful and we are enjoying our new car.
April 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Susan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
My service and MOT
The staff are friendly, efficient and professional.
Work is carried out explained and progress communicated
April 15, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Sandra, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Booking in on the website was a problem…
Booking in on the website was a problem so called to book in-no problem and works carried out in good time with updates from the branch when finished.
April 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Ken, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
i10 2nd Year Service
Booked our i10 in for its 2nd Year service. Even though I contacted them at least 3 weeks before the service was due, I was told the earliest date they could book me in was 8 weeks ahead!
On the day of the service, the only issue I reported was not dealt with. During certain conditions when the inside of windscreen gets condensation, this seems to ingress into the front camera housing setting off a multitude of camera obscured warnings. I was told this was normal even though our previous i10 which we had for 3.5 years did not suffer from this issue.
When collecting the car, I was very disappointed that the car had not been cleaned as I'd come to expect from a service at a Main Dealer!
April 7, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Dear Osman, Thank you for your feedback, and I’m sorry to hear that your recent experience fell short of expectations. I appreciate how frustrating the delay in booking must have been, particularly when you contacted us well in advance. We have been experiencing high demand in the workshop, but I do recognise the inconvenience this has caused. I’m also concerned to hear that the issue you reported was not resolved to your satisfaction. Being advised that something is “normal” without a clear explanation, especially when your previous vehicle did not exhibit the same behaviour, is understandably frustrating. This is something we would be happy to review further with you to ensure it has been properly assessed. In terms of the vehicle clean, we have recently stopped including a wash and vacuum as part of our servicing process to reduce water usage, chemical consumption and site congestion. I appreciate this is a change from what you were used to and may have added to your disappointment. Thank you again for taking the time to share your experience, your feedback is important to us and helps highlight where we need to improve.
The experience at Brayleys is always a…
The experience at Brayleys is always a positive one. From the warm welcome to the efficient way your car is dealt with is a good experience. To have a new battery ordered and then fitted inside 30 minutes reached Olympic levels of service ! Many Thanks
April 8, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Barney, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Well organised experience
Well organised experience. From the gentleman organising parking on arrival, the very polite servicing staff to the condition of the car on completion
April 2, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Andrew, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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