Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly. Only one, small... See more
Company replied
The company and its staff are very communicative and I felt confident with the service I was getting. From the first booking (over the phone) to the reception staff when I took the car in. Everything... See more
Company replied
Had a great experience when taking my son’s car for its service. Kept informed of the progress via the link and received a text to confirm when the work had been completed. Checking in the car was ver... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Lyon Way, AL4 0LQ, St Albans, United Kingdom
- 01727 837373
4.5
Excellent
549 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from Frank R ⭐️
Fantastic service from Frank R ⭐️from looking at a new car, test drive and right through to purchase and collection. No pressure, knowledgeable, responsive to queries and went the extra mile on sorting insurance and Bluelink connection. What a star!
Only (minor) issues were that the car was dusty inside and windows smeared on collection, plus fading sun spots on the front window struts 😞 Only discovered later in the day. Parking on the site is an absolute NIGHTMARE!!!! Please, Brayleys, clear some of your mounting stock (or move back to the wonderful central St Albans site?).
March 31, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Welham Green prep centre were very…
Welham Green prep centre were very good. Polite and professional. Well done.
March 31, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Barry, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Harry, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Hyundai Sales Team Reviewed by Someone Who Actually Bought One
Welcoming reception team. Well informed sales' people, friendly and affable. Frank Rios was exceptional in the way he dealt with me right from the off.
March 26, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Paul, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Repeat Customer Satisfaction.
As a repeat customer I'd liked dealing with the team previously but the level of care, advice & knowledge I received from Brayleys & Lewis Hughes in particular was outstanding. Top Class.
March 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Jim, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
EV 12v battery flat, car just died
Car broke down as the 12v battery had discharged and was not charging whilst driving or whilst the car was charging. I had recently been serviced and my car was covered under this service by the AA. I was recovered on the Friday, in just over an hour where they swapped the 12V battery and followed me to Welham Green ( just got there before the new battery died) by the AA. Car was then fixed quickly, under warranty with no cost. I received a hire car on the Monday and notification my car was repaired on Tuesday. Good comms, speedy repair and a hire car I only drove back to the dealership in to collect my vehicle. Great service thanks.
March 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Robert, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The service was fantastic as always
The service was fantastic as always. Very friendly and helpful staff in the Service Team. I also got a great price for a service and MOT agreement for 3 years.
March 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
A very friendly and efficient service.
March 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Best service ever well done
India was amazing professional and real helpful everything sorted and we love the car
March 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Timothy, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great Experience with Service at Brayley Hyundai St Albans
I recently had my car serviced with Brayley Hyundai St Albans and wanted to take a moment to share my positive experience.
Alongside completing the service, your team resolved two ongoing issues with the vehicle. The rear side door had not been retracting properly, which meant the handle would sometimes remain extended and prevent the car from locking. This has now been fixed and is working perfectly. You also repaired the rear passenger-side heated seat, which had not been functioning since a previous repair carried out by the garage we originally purchased the car from. Unfortunately, they were unwilling to take the car back to address the issue, so we are especially grateful that your team was able to diagnose and resolve it.
I would particularly like to highlight Michelle Bland, who was professional, friendly, and extremely helpful throughout the process. She kept us well informed at every stage and made the whole experience smooth and stress-free. Michelle also went out of her way to help us obtain a quote for spare parts from a colleague, who was equally pleasant and helpful.
Overall, we are very satisfied with the service provided and truly appreciate the care, efficiency, and customer service demonstrated by your team. Thank you once again.
March 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Moni, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Helpful and knowledgeable sales person…
Helpful and knowledgeable sales person at St Albans. Lovely showroom and nothing too much trouble. Went to a different Hyundai dealership to look at the colour I wanted which they had in stock but chose to go back to Brayleys St Albans to order due to Sales person Lewis having been so helpful.
March 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Susan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Nick provided great customer service…
Nick provided great customer service throughout.
From when I dropped my car right up until I picked it up.
He kept myself informed the whole step of the way.
I will Definately be recommending this branch of Hyundai to everyone I know.
I will Definately return.
Thank you for having great staff.
March 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Juliet, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Really bad rude customer service
Really bad rude customer service. Made to feel a nuisance and that I was causing irritation. No phone response. Waiting for 2 hours which was unnecessary.
Car left dirty . No clean No valet.
Really poor. Wouldn't use them. Nick bad attitude.
March 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Dear Peter, Thank you for your feedback, I’m very sorry to hear about your experience.
Being made to feel like a nuisance and experiencing a long wait is not acceptable, and I completely understand how frustrating that must have been. This is not the level of service we expect to provide, and I apologise that this was your experience on the day.
I’m also sorry to hear about the difficulty in getting through by phone, as well as the lack of communication during your visit. We have recently made changes to our phone system to improve response times, and we continue to review our processes to ensure customers are kept informed and looked after.
In relation to the interaction you’ve described, the individual you dealt with was covering the role on a temporary basis. That said, this does not excuse the experience you’ve had, and I’m sorry that the level of service fell short. We now have a permanent member of the team in place to ensure a more consistent and professional experience moving forward.
Regarding the vehicle clean, we have recently stopped including a wash and valet as part of our service process as part of wider efforts to reduce water usage, chemical consumption and congestion on site. We do understand that this is a change from what customers were used to previously, and I’m sorry that this added to your disappointment.
I would really welcome the opportunity to speak with you directly to better understand what happened and see how we can put things right. Please feel free to contact me at your convenience.
Kind regards,
Andy Doust
Senior Aftersales Manager
Very considerate and helpful
Very considerate and helpful, always made sure information is provided and for those that wait a great coffee machine. All staff will go beyond too help.
March 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Nigel, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Disappointing
Disappointing. Explained car was making ticking noise when I booking it in, but zero feedback when I picked it up, and to be fair it could just be a Hyundai problem. Much preferred the Honda Jazz hybrid loan car tbh. As well, I stupidly thought it would at least be washed before I picked it up, but nope, not part of the service. Shame.
March 18, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Dear Paolo, Thank you for your feedback, I’m sorry to hear that your experience was disappointing.
I’m particularly concerned to hear that there was no feedback provided regarding the ticking noise you reported when booking the vehicle in. Even if no fault was identified, this should always be clearly communicated at collection, so you’re not left uncertain. I’ll raise this with the team to ensure better communication in these situations going forward.
In terms of the vehicle clean, we have recently stopped including a wash and vacuum as part of our servicing process as part of wider efforts to reduce water usage, chemical consumption and site congestion. We do appreciate that this is a change from what customers have been used to previously, and I’m sorry this came as a disappointment.
Thank you again for taking the time to share your comments, they are genuinely helpful in highlighting where we can improve.
Excellent communication
Excellent communication, clear explanation of work required, good technicians. Only issue was that I didn't get the customary complimentary wash and vac this time, maybe due to time constraints
March 18, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi David, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Not as good as in previous location.
New location is difficult to get to and park compared to the previous location. Car no longer washed as part of the service. Service seemed OK but main driver seemed to be to push for additional spend to drive service cost up. Really difficult to get timely service slots, not very flexible at all. Went back there primarily due to having a service contract in place which expires soon.
March 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi David, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Brayley’s Hyundai successfully…
Brayley’s Hyundai successfully completed the repair on my cars hooter system in time for me to get the MoT pass which was booked for the following day.
That I had to wait 3 weeks for a workshop appt and a nail biting last 24 hrs while the replacement parts were being ordered caused me considerable inconvenience and stress as my car was off the road with no MoT all that time.
The car can now be returned to Hyundai finance with the obligatory MoT and Road Tax.
March 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Andy, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Very poor customer service
Very poor customer service, waiting over an hour to be seen.
Feel like go somewhere esle to buy my car.
March 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Samir, Thank you for your feedback, and I’m very sorry to hear about your experience.
Waiting over an hour to be seen is certainly not the level of service we aim to provide, and I completely understand how frustrating that must have been, particularly when visiting with the intention of purchasing a vehicle.
We have been experiencing exceptionally high levels of demand recently, which may explain the delay on the day, however we should always manage expectations and keep customers informed, so I apologise that this was not handled better.
If you hadn’t already booked an appointment, we would always recommend doing so where possible, as it allows us to ensure a member of the team is available to assist you promptly. That said, even without an appointment, you should still expect a reasonable level of service and waiting time.
I understand from your comments that you may have since gone on to purchase a vehicle with us, and if so, I’d like to thank you for your business despite the initial experience. I hope that the remainder of your journey with us reflected a much higher standard.
New car purchased
New car purchased - Lewis assisted us from start to finish, very professional, communication was good and Lewis went through in great detail all features of the car,
he made sure we were happy with everything before we drove away.
March 12, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Elizabeth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.