Brayleys Cars - Brayley KIA Dunstable Reviews 

505
TrustScore 5 out of 5

4.8

Houghton Road, LU5 5BF Dunstable, Bedfordshire, GB


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Rated 5 out of 5 stars

We recently purchased a Kia from Brayleys in Dunstable and we found the whole experience great. Specially like to thank Peter Deans who was so helpful from the very beginning. Made the whole process t... See more

Company replied

Rated 5 out of 5 stars

From the start to the finish, the recall process went extremely smoothly. The booking of the service was efficient, friendly and professionally done. The text reminders were not excessive but ju... See more

Company replied

Rated 4 out of 5 stars

The staff are very pleasant and helpful but on this occasion, have so far failed to rectify a communication problem with a recently purchased, albeit 2nd owner, EV. Hopefully they will be more succe... See more

Company replied

Rated 5 out of 5 stars

Over the years we have purchassed 10 cars, before it was Brayleys it was Grovebury cars. We have known a number of the team at the Dunstable site for 18 years. George and Peter looked after us on... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom

  • 01582477500

4.8

Excellent

TrustScore 5 out of 5

505 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(505)

3,101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service as always

Great customer service as always. Updated of any work that needed to be completed and let me know when car was ready for collection.

July 27, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Lindsay, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

A great experience for a car service

From the start to the finish, the recall process went extremely smoothly.
The booking of the service was efficient, friendly and professionally done.
The text reminders were not excessive but just the right level.
The welcome at the garage was very pleasant. The timescale given for the service was accurate.
An air conditioner environment with complementary soft and hot drinks made the waiting a pleasant experience.

July 29, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Geoff, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Good polite and efficient service

July 29, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Ken, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Right from the start booking an…

Right from the start booking an appointment through to collecting my car met with friendly helpful staff. Thank you to you all

July 28, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Caroline, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Oliver was great from the start

Oliver was great from the start. Ordering the car was so easy and he made us feel very welcome and kept us up to date every month on the progress of the car.

July 28, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Laura, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Lots of smiling faces and knowledgeable helpful people.

July 28, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Cullendon, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Not rushed not pushed

Over the years we have purchassed 10 cars, before it was Brayleys it was Grovebury cars.
We have known a number of the team at the Dunstable site for 18 years.
George and Peter looked after us on our latest purchase.
The handover was not rushed, the car and it's controls were explained in detail.
We would highly reccomend Dunstable as the place to buy your next Kia car.

July 24, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Helpful friendly service

Helpful friendly service, really listened to what I was looking for and I was never rushed to make a decision.

July 23, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Anne, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 4 out of 5 stars

Great staff, unfortunately unsuccessful this time.

The staff are very pleasant and helpful but on this occasion, have so far failed to rectify a communication problem with a recently purchased, albeit 2nd owner, EV.
Hopefully they will be more successful on the next visit.
Have been to them a number of times with a previously owned Kia Hybrid and always received good service. They are part of the reason to purchase another Kia car.

July 22, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi John, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

We recently purchased a Kia from…

We recently purchased a Kia from Brayleys in Dunstable and we found the whole experience great. Specially like to thank Peter Deans who was so helpful from the very beginning. Made the whole process top notch without ever being ‘pushy’ like some car salespeople are. Thoroughly recommend.

June 29, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Edward, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

I recently bought a used Kia Rio from…

I recently bought a used Kia Rio from this Kia dealership and had a great experience overall. Syed was excellent throughout the whole process – friendly, professional, and made everything as easy and stress-free as possible.

Unfortunately, there was an accident where my car was damaged while it was in their care. However, I really appreciate how the dealership handled the situation. They took full responsibility, repaired the car to a high standard, and kept me informed throughout. While it wasn’t an ideal situation, it’s how a business responds when something goes wrong that really matters, and they dealt with it professionally.

Thank you to Syed and the team for their honesty, support, and customer service. I’d happily recommend them to anyone looking for a car.

July 18, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Customer service is excellent and staff…

Customer service is excellent and staff are always very helpful and polite

July 15, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 3 out of 5 stars

Slow response

A revisit 2 weeks after diagnosis and part ordered. Dropped car in at 8am. Engineer took car in at 10.30 and returned it at 10.55 Fixed.
Disappointed that my car was not prioritised as a returned to fix...

July 17, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Thank you for your review. Having checked our records, we can see that you opted for an all-day appointment rather than a waiting appointment, so that we could see your car in at an earlier date. We are sorry if this proved inconvenient on the day.

Rated 5 out of 5 stars

The staff are always courteous and…

The staff are always courteous and helpful

July 14, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Robinson, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Amazing Service from Jordan & Georgie…

Amazing Service from Jordan & Georgie really helped out very last minute special thanks also too Lee Buckley for his help

July 16, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Craig, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

A garage I trust to service my car

Everyone was friendly, helpful and efficient. My car was collected and delivered on time, and the work needed was explained to me, along with the costs. Great service!

July 15, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Jane, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Professional as always

Professional as always, great liaison and no surprises for my service.

July 2, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Alan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

No issues with booking in

No issues with booking in. Friendly. Worked while waiting and coffee and biscuits supplied.

July 1, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Ian, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Great communication and service

June 30, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Rachel, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Bradley’s service desk…

The staff at Bradley’s service desk were amazing. They helped me so much, and now my car is fixed. Everyone I spoke to over the 2 weeks were very pleasant and gave me a lot of good advice. It was very easy to drop car off and collect car. A very smooth operation all round.

June 29, 2026
Unprompted review
Brayleys Cars - Brayley KIA Dunstable logo

Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Belinda, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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