Just had my Kia Ceed's annual service, plus some other minor work, done at Brayleys Dunstable. Very easy to request a suitable appointment. Confirmation of appointment very quick. Online check-in also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Outstanding service from Syed Khan when purchasing my new car. He was very informative, professional & went the extra mile. He ensured that I was informed about extras & he went through everything i... See more
Company replied
I purchased my Picanto last Sept 2025. Had the first service done (free of charge) 9th July then booked the car in for its mot in August 27th. I am 81yrs of age and I sat from 10.15 until 2.00, so I t... See more
Company replied
Car service was fine. It’s 18 month old so wasn’t expecting problems. However I have a real issue with my inner screw petrol cap jamming even though I leave it quite loose. When car gets hot it jams a... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom
- 01582477500
4.8
Excellent
533 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slow response
A revisit 2 weeks after diagnosis and part ordered. Dropped car in at 8am. Engineer took car in at 10.30 and returned it at 10.55 Fixed.
Disappointed that my car was not prioritised as a returned to fix...
July 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your review. Having checked our records, we can see that you opted for an all-day appointment rather than a waiting appointment, so that we could see your car in at an earlier date. We are sorry if this proved inconvenient on the day.
The staff are always courteous and…
The staff are always courteous and helpful
July 14, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Robinson, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Amazing Service from Jordan & Georgie…
Amazing Service from Jordan & Georgie really helped out very last minute special thanks also too Lee Buckley for his help
July 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Craig, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
A garage I trust to service my car
Everyone was friendly, helpful and efficient. My car was collected and delivered on time, and the work needed was explained to me, along with the costs. Great service!
July 15, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Jane, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Professional as always
Professional as always, great liaison and no surprises for my service.
July 2, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Alan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
No issues with booking in
No issues with booking in. Friendly. Worked while waiting and coffee and biscuits supplied.
July 1, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Ian, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great communication and service
June 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Rachel, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Bradley’s service desk…
The staff at Bradley’s service desk were amazing. They helped me so much, and now my car is fixed. Everyone I spoke to over the 2 weeks were very pleasant and gave me a lot of good advice. It was very easy to drop car off and collect car. A very smooth operation all round.
June 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Belinda, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Car Purchase
This was my first new car purchase in 19 years - from the moment we entered the car showroom in Dunstable through to driving away our experience & service received has been first class. No hard sale but finding the right car for our needs & talking through the pros & cons - Peter Deans 'held our hands' through the process in a most professional manner & we would highly recommend him without hestitation.
June 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Win for Brayley Kia
Third car off Kia, even when I expressed interest, the sales manager Jake informed me in the first instance of the tax band. A nice smooth process, no heavy selling, all questions answered.
June 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Shane, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
I purchased Kia Sorento Aspire from…
I purchased Kia Sorento Aspire from Brayleys car and i am very satisfied with the service i received , All the employees and manager were friendly and helpful. 👍👍🙏🙏
June 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mohsen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service desk staff very…
Excellent service desk staff very friendly professional.
June 26, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kia is worst they dont have parts you…
Kia is worst they dont have parts you need to fix the the car for one part you need to buy whole thing and cost you tousands very disappiinted with the service
June 25, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your review. Unfortunately, the configuration of parts is not something within our control.
Exceptional service
From start to finish the service has been exceptional, Jordan from the Dunstable branch went above and beyond to make sure the car was perfect for me. I am a nervous buyer, so had many questions and queries about buying a second hand car, all were met with patients, professionalism, and timely responses. Even when Jordan was out of the office, Jake his manager was happy to assist. A video was sent to me of the car before I came to view and after I decided to buy which was a great service and put my mind at ease. They even had my car delivered to my house due to mobility and travel issues that I faced. I can’t thank Jordan enough, nothing was too much trouble and every need was taken care of. This kind of service is very hard to come by and I really appreciate it. I will not hesitate to buy my future cars from this garage. I’ll also recommend my friends and family, due to the exceptional service. Thank you so much Jordan and Jake.
June 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Tatiana, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
A very good experience
A very good experience. The service staff were polite positive and Herman was a pleasure to deal with.
June 15, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kia Houghton Regis
Herman and Jake served me at Kia Houghton Regis and made the experience as smooth as possible and with a prompt turn around
Thank you guys
June 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mark, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Breath of fresh air at the Dunstable/…
Breath of fresh air at the Dunstable/ Houghton Regis Kia. Handled warranty and good will repairs expertly. Clear communication at all times. Special thanks to Jordan Langley on the service desk.
June 12, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Richard, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Had a service at Dunstable KIA today…
Had a service at Dunstable KIA today and the service was great, friendly staff and very helpfull garage.
My car needed a fluid leak fixed following the service and rather than coming back they fixed it for me there and then. Cant fault the staff here ive always had a good experience and they always go above and beyond for me. Thank you all.
June 12, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Angela, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Motability Car ordered and picked up in 4 days!
Peter was extremely helpful going above and beyond to supply us with a Motability Car for collection in a few days. We needed a car quickly due to illness and he talked us through the process making us feel at ease. Would thoroughly recommend Brayleys (Dunstable) for customer service, reliability and excellent vehicles.
June 10, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Elizabeth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Was seen by Georgina who booked me in…
Was seen by Georgina who booked me in for my KIA 20k service.
Very experienced and professional lady.She even directed me to the coffee machine and biscuits 👍
Great customer service all round and job done.
Many hanks
FRANK
June 10, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Francis, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.