I have been servicing my old-model Kia Niro for the past 3 years at Enfield Brayleys. Dawn Peer has always been great at servicing. She always takes extra care and attention, listens and tries to find... See more
Company replied
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See what reviewers are saying
Brayley Kia had served us well for over 10 years - we’re on to our third Picanto from them and have never been let down. The service booking process and efficiency, buying a new car - everything is ea... See more
Company replied
It started off with difficulties in booking in our car for repairs. However, after the car had to be brought in by the RAC and the initial issues with the time scale for diagnostics etc., and we expl... See more
Company replied
Having replaced my Sportage with a much newer model, albeit at a different dealership, I visited Brayley Kia Enfield to see what options I had for a service plan. Kayleigh was able to provide me with... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Great Cambridge Road 680, EN1 3WX, Enfield, England, United Kingdom
- 0208 419 1500
4.3
Excellent
519 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful service
Friendly and helpful service. Welcoming staff here. Service completed on time with plenty of notice for collection time. Made sure all paperwork was correctly filled out and logbook completed for the work before I left.
August 18, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Graeme, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Professional Empathetic Caring Lady… KIA THE BEST
Professional Empathetic Caring Lady Kayley.
Communication very clear on my Kia
Updates perfect.
Thank you
August 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Metin, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Always a pleasure dealing with Enfield…
Always a pleasure dealing with Enfield Kia. I thought I'd booked a while you wait MOT but it was a day booking but they were happy to do it while I wait. So kind of them and really helped me out as had errands to run before travelling away for the weekend. Thank you.
August 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Daniel, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Having excellent helpful staff
Having excellent helpful staff. A special mention for Tracey, so helpful and kind. Went the extra mile. Thankyou
August 11, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Anthony, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Polite and helpful staff
Polite and helpful staff, you are made to feel very welcome and valued , .
August 7, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Graham, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Always polite and on time with the…
Always polite and on time with the service
July 31, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Pamela, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Thoughtful and professional service
Thoughtful, professional service, highly recommend.
July 25, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Anne, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Tried to book a collect & deliver servic MOT
Tried to book a collect & deliver service and MOT. Informed that Brayleys ‘don’t do ‘collect and deliver’ any more’. Instead I had to waste 3 hours driving there, waiting, and driving back. Disappointed with this change.
However when I reached Kia Enfield, the car was taken for service straight away and I waited 1.5 hours.
Overall a good experience. Shame no collect and deliver. Need to bring this back as may go elsewhere.
July 29, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Selina, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Completed Service &MOT in a timely…
Completed Service &MOT in a timely manner and called me when the job was completed.
However, they said they could not do an update on my screen/ Sat Nav - it had to be booked separately and had to be paid for, I thought this was done until the car was under warranty and would be provided under a Service Plan I had.
July 16, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Fantastic service
Fantastic service from Ahmed. Nothing was too much for him and he was just brilliant.
July 25, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Giovanni, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
THE CAR WAS NOT WASHED PROPERLY
THE CAR WAS NOT WASHED PROPERLY
I HAD ASKED FOR THE RADIO BUTTONS TO BE CHECKED AS IT GETS JAMMED THEY DID NOT CHECK THAT
July 4, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hello and thank you for your review. We have raised these issues with the site's management team who will arrange to make contact with you.
The lady Dawn very experienced at her…
The lady Dawn very experienced at her job.the service was good.the admin side are on the ball.overall I was satisfied with the service provided.
July 18, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Kia Rio recall
Very friendly & helpful staff. Good environment and job done quickly
July 16, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Wendy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I book my car long time for mot and…
I book my car long time for mot and service and I dropped my car 8.10 in the morning and I was second person and did not get text message or email so I ended get taxi which costed money at 5 pm and when I got there I was informed car is in workshop so and it got finnished at 17.55 so I am not sure how this works as I was last person to collect as mort cars came later and all got done before they done my car
July 10, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Thank you for your review. By way of explanation, standard appointments are scheduled to be with us through the day, to allow the most efficient workshop loading. However, while-you-wait appointments are available on request.
Very helpful and efficient receptionist…
Very helpful and efficient receptionist and the recall repair was completed in under 30 minutes.
July 7, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Alan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The usual high standard
The usual high standard
Staff always very friendly and helpful
July 8, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Richard, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I make an appointment 4 Months ago for MOT , Service, recalls and a repair that an other a part to be done on my Car . On the day in my appointment I arrived at 8:30Am, the was two receptions at the
I make an appointment 4 Months ago for MOT , Service, recalls and a repair that an other a part to be done on my Car . On the day in my appointment I arrived at 8:30Am, the was two receptions at the desk, given attitudes to each other and rolling eyes to each other I felt uncomfortable .
3 hours later come back to collect my Car u was told that my Mot and Service was done, and thete can’t fix the recalls and the part didn’t arrive . I was unhappy whit the service Brayley Kia Enfield the receptionist was unprofessional and the Service was very Poor.
Unfortunately my car wasn’t washed as well,.
Very disappointed
July 1, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Thank you for your review. We are sorry to hear that you were unhappy with your experience on this occasion.
Good team but always forget something
I was there for my car servicing and to fix door rubber which was pre booked. In the morning they also add a aircon treatment. I was happy about that. They did the service and aircon but didn’t bother to look for the door rubber. Beside that when I was there for other service I also added a MOT. That time they did only service but forgot about MOT. So I think there is something wrong with their management of the work.
June 25, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Thank you for your review. We are sorry that your experiences haven't been 100% and will review this with the site's management team. We have asked a member of the service team to contact you regarding the outstanding door seal issue.
Excellent service
Excellent customer service , explained everything in details .
June 23, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Hi Khatol, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Completely let down
Brayleys used to pick up and return my car. They have withdrawn this service so I had to order a replacement car. When I got there there was no car available so I had to use a taxi. I care for my wife who has dementia and cannot be left. So I feel completely let down by Brayleys. Please reinstate pick up and return service - essential for carers in my position and Yes I am very, very happy to pay for it
June 24, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Kia Enfield
Thank you for your review. Although we are no longer able to offer a collection and delivery service from Enfield, the facility should have been offered from one of our other sites. We are sorry that this evidently didn't occur and will investigate what went wrong.
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