Emily went out of her way to ensure vehicle was at the garage (moved from compound)for me to collect on the Saturday morning as with family/work commitments it was the only day available for me.car wa... See more
Company replied
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Staff friendly and professional and were prepared for my appointment. A courtesy car was available at reasonable cost that saved me an hour and a half journey home by public transport after dr... See more
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After having an average experience with Swindon Nissan, Alistair at Brayleys couldn’t have been more helpful from first phone call onwards. Everything was made easy and well explained, and the sales p... See more
Company replied
My Aryia was poorly & decided to stop charging. I called Bradleys & they offered me a next day appointment straightaway. My car had to stay in waiting for parts & i was offered alternative transport i... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Spon End, CV1 3HF, Coventry, England, United Kingdom
- 02477674436
4.7
Excellent
408 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent advice and service very…
Excellent advice and service very helpful with my queries
Service advisor Ella extremely helpful went the extra mile to help
August 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi James, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Service and MOT
I dropped my car off and asked if it could be ready by lunch time they said they would do their best which they did and the car was ready for me to collect at 11am
August 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Quick friendly service would recommend.
Quick friendly service would recommend.
August 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
I trust these guys and gals
Most people would tell you dealerships are not be trusted they will over price any work that maybe required on your vehicle at Brayleys Nissan Coventry is contrary to the generalisation. Brayleys Nissan Coventry has looked after me, the service, staff level of customer service I cannot fault and that is why I keep coming back every year because I know my vehicle and I will be looked after very well. I hope to buy car from them one day.
August 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff are great ,and rang us when tge…
Staff are great ,and rang us when tge car ready
July 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Mr Cunningham, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Brayleys Cars - Brayley Nissan Coventry
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
We had an issue with the car
We had an issue with the car, were something came up on the car, so when Zaff booked the car in there was a recall on the car that we wasn't told about no email or letter in the post, this is the 2nd time that you have had the car and no has wash it, even on the 1st service.
Please make sure that the car is washed on the next visit.
July 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hello Mary, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Pure help with choosing the car.
Awesome job helping us with the test drive and with the ordering the car.
July 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Neil, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
The lady was polite helpful and…
The lady was polite helpful and explained the whole process easily
July 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Miss Nicole, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Booked in for Air conditioning. Service with a smile
Booked in for Air conditioning to be sorted.
A very pleasant mechanic explained what he had done but was not completely happy with the outcome.
He said he would look at something else if I was happy to wait another 40 minutes.
Success . He was so helpful and I left feeling happy to drive away with a perfectly functioning air conditioning.
He also told me to return and ask for him if I wasn't completely satisfied with the work .
Excellent service from the moment I entered the building.
July 21, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Jill, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The team were fantastic
The team were fantastic, very helpful and communication was great from the team.
Would absolutely recommend them to other people.
July 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Michael, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Always very good
Always very good. We broke down going to take back the car we used while ours car was having MOT . Josh came and rescued us 🙏🏻 I hope he got back ok .
July 22, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Dawn, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent Service at Brayleys.
Great service provided by the staff at Brayleys Nissan. Also the work carried out on my car was done professionally and to a high standard. I'm very pleased with the repair job they carried out on my car. And the customer service provided by the staff was also first class. Thanks to you all!
Kind regards.
July 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Owen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Car picked up on time.
Car picked up on time.
The driver (john) brilliant.
Thank you.
July 21, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Steve, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
10 LONG weeks waiting for a repair
Long story short - My vehicle came to you around the middle of May and I had it returned 2 days ago. It had sat for most of this time completely dead due to the electrical issue. Nissan Europe was blamed the entire time until a master tech advised of a different part number to try which worked straight away.
No compensation has been sent to me and the car has come back with damages.
For a main dealer, I am appalled at what I've experienced and would never recommend buying a Nissan if this is how they treat customers.
Saying that, I will say the staff have always been pleasant and understanding but Nissan head office are a joke.
July 20, 2026
Unprompted review
Excellent service
Greeted immediately on entering the showroom. Friendly knowledgeable salesman who introduced himself as Stefan. Everything from start to finish was dealt with very efficiently. Collected my new car , was shown and talked through all the extras in detail. Cannot praise Stefan enough for his help in making my final selection
July 18, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Veronica, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Alistair went the extra mile to make…
Alistair went the extra mile to make the buying experience was exceptional and easy
June 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Kieran, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Emily & Sam, both very helpful.
Emily & Sam we’re both very helpful, gave us lots of info, had patience with us as we asked many questions for them. Overall it was a lovely experience purchasing our car from them.
July 13, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Karen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Took my car for a service and MOT
Took my car for a service and MOT. The people I spoke to on the phone before the appointment and the lady at the garage were all friendly. However, I was surprised to find my screen wash not topped up and my car not cleaned. Customer service has dropped massively since it became Brayleys. Westway always made sure the car was washed, valeted and screen wash was topped up in the service.
July 15, 2026
Unprompted review
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