Brayleys Cars - Brayley Nissan Oldham Reviews 

The effort that was made to get the exact car that we wanted at the price we wanted to pay

I know that many people including myself read negatives reviews and take them with a pinch of salt, knowing that people can be disgruntled or hard to please, but I can assure you this is not that sort of review, I very rarely write reviews and when I do they are almost always positive ones, however I felt compelled to write this one. I will keep it as simple and basic as possible and hope that this helps people avoid falling victim of some underhand behaviour.

After years of purchasing cars through Ford People's, I decided to try something different and buy a Nissan, I am not a car expert so I always try to go to the brands dealership to play it safe, I wish I hadn't stepped foot in the place!

I purchased a 2018 Nissan Qashqai with just over 20k miles on the clock, I went out with a salesman (i am not sure I am allowed to name) and loved the car, he sincerely explained to me that the car had some advisories including two brake pads and two tyres being close to the limit and these would be changed before I got the car. He then explained to me and my partner that there would be a free service and MOT next year and that all I would need to do is book in a month or two before it was due. He also explained that the 12 month warranty would cover everything excluding body work and tyres etc.

When I go to pick the car up only one tyre is changed, they have decided (after I have already paid) the second tyre wasn't close enough to the legal limit to change. I wasn't happy but tried to get on with things.

Two weeks later I get a warning sign pop up on the dashboard and the car has to go back to the garage, they tried to tell me diagnostic work isn't covered under the warranty but after a lot of back and forth they took the car in and told me the warning was from awhile ago and just need to be cleared off the car.

A few months later and the sensors are going crazy and the warning is back, again lots of back and forth and wanting to charge for diagnostic checks, they then reveal that no electric work is covered in the warrant, adamant that I will have been told this ar the time, I was 100% not told this and the Sales Manager, who is the stereotypical Sales Manager figure let's slip that Simeon had actually only been in the job a few weeks so might not have gotten the details correct, but still insisted I must be misremembering.

Fast forward to booking in my car for it's service, I received the reminder call asking "would you like to book in your courtesy service, please call back on the office number", when I do make the call I find out that there has been no service plan added to the purchase and this must be another of Simeons mistakes or in their opinion my own "misunderstandings".

I may not be a car expert or even a legal expert (much to my detriment on this occasion), but I am a Doctor in my day job and I believe I am more than capable of taking in basic information.

I very rarely write reviews as I am aware that everyone can have a bad day, however this has been a series of seemingly underhand events, and the Sales Managers lack of apology and frankly complete disregard for his employees mistakes, together with the refusal of this dealership to accept any responsibility has compelled me to sit down and write this one.

When I was contacted by my sales rep, Simeon Adesina, my first question was if they deliver to London, that would have been the appropriate point to disclose that they only deliver for free up to 100 miles away. Instead he simply told me they do deliver and then after I paid my deposit quoted me £400 for delivery. I agreed to go from London to Manchester to collect, I asked him if the car was going to come fueled up, and he understood exactly what I was asking and he told me yes. When I got there they only filled up enough fuel for 36 miles according to the cars indicators. I raised it with Simeon's manager that delivery was their responsibility but I came down all the way from London to collect and I expected to find a full tank of fuel, he didn't seem to care much and that was when he decide to tell me they only deliver up to 100 miles away even though they didn't fill it with enough fuel for half of that.

Sales rep didn't bother telling me about a significant advisory that came up on the MOT that they had just conducted days before my handover appointment. I discovered that one of the tyres had a cut and raised it, when I went to the handover appointment I found that the cut was significant. After the MOT, Service and Nissan's 100 point check and despite it being picked up they didn't bother changing the tyre that looked like it's been slashed with a knife and not something that occurred in the natural course of use.

I asked for 7 days interim drive away insurance to cover me until my own insurance started, I was repeatedly told by Simeon that they only arrange the first 24 hours and then customers have to contact Nissan Insurance to extend it up to 5 days and gave me their number to discuss if it's possible to get 7 days temp insurance. On the day of collection I had a 2 hour train journey so I called Simeon and asked if he wanted me to sort the insurance out whilst I'm making my way down and he said there's no hurry we can do that when I get there, that's the last time insurance was mentioned. As soon as I got there everything was being led by them so I completely forgot about insurance; they sent me on my way without driveway insurance. After driving some 200 miles towards London it suddenly occured to me that no one's said anything or given me anything relating to the insurance so I stopped and called Nissan Insurance; after confirming I had no insurance they refused to insure me since I've left the dealership. I had to pay a different Insurer over £50 just to cover me for getting home. Next day I contacted Brayleys Oldham and informed them of what happened, they asked if I wanted to speak to my sales rep and I told them that it wouldn't be appropriate, after keeping me on the line for some time his mates quietly transferred me over to my sales rep. I explained to him what happened and he promised to get his manager to give me a callback. It's been over 3 weeks and no one has called.

If there was a zero star rating I would have given it to the experience I had with Brayleys. They exposed me to an incredible risk and were consistently holding material information back in a remote transaction.

Great customer service

The services team in the Oldham dealership were simply amazing!

Led by the manager Colin, they listened to my complaints about the issue with my Nissan Qashqai and took action to resolve it for me.

I felt reassured when dealing with Zayne as I found him helpful and he explained everything in detail without it being to over technical for me to understand.
If I asked for clarification about anything he seemed to be happy to help and nothing was to much trouble for him.

Great service from a reliable dealership.MOT & minor service required before new Motability car in April. Always comes back washed and vacuumed, a pleasant feeling when driving away. Well done, highly recommend.

Cannot speak highly enough of your girls Molly & Abbie they were friendly & helpful despite our many necessary calls. Colin your service manager has been amazing in enabling us to sort our problem. He is definitely one of the main assets at Oldham Brayleys in my opinion

Happy Customer 😊
Molly in the service centre is a credit to the company, always very helpful and informative, willing to go the extra mile,
Happy with my annual service

Zayne was a pleasure deal with from the start to finish, he was very informative and helped us achieve our goals. Will definitely deal with him and the branch in the future.

Excellent customer service

Went to view a used Nissan Qashqai Tekna at Brayley Oldham and was greeted by Yasin the sales executive who took us to a Qashqai Tekna+.
We looked round the vehicle and had concerns about certain areas of the vehicle and was assured these would be fixed should we decide to purchase the vehicle.
We decided to take a test drive and discovered extra features which were very appealing.
When we returned to the showroom Yasin explained more about the features of the car and we agreed a price and delivery time.
We picked the vehicle up the following week and everything was in Prestine condition.
Our buying experience was first class and could not have asked for better.
Yasin has had many years of experience in the motor trade and I would recommend you ask for him should you visit this dealership.Thankyou Yasin

I have been a customer of Brayleys for many years and have once more received the usual superb and friendly service.

Had a nightmare experience with a guy called Simeon
He was very happy and polite to us at first, then when it came to dealing with paperwork and things agreed upon after he was very irresponsible rushed and unprofessional
Everything we had agreed on and discussed, we did on time and accurately
But he sold the car to us with no paperwork and left the car mouldy and when we called him to resolve the issue he tried to ignore us and then was being very rude
then i spoke with the manager called Adam he was very helpful and resolved the unfinished customer service at hand
Which could have been done at the time Simeon was dealing with us

We are still waiting for the logbook, just hoping he has sent that right

Just a side note, please make sure you check all paper work car etc
We have never had an issue with Mercedes or BMW regarding legitimacy
Nissan is a big company too but unfortunately we weren't dealt with fairly at all the lack of professionalism from some staff members is atrocious

Work on that...

My review of Brayleys Oldham was correct I stand by it,However, their service manager phoned me at home,admitted their failings ,apologised and promised to put things right. Re training of call centre staff better appointment times so no more 4 hour waits,Let us hope they do improve

Thanks to Simeon, I was searching all across South Yorkshire for a Nissan Qashqai. But checked this one online which was out of the Sheffield region and sent an enquiry which was addressed by Simeon immediately. On the first call, he made the right approach understood what I was looking for and tried his best to give all the details of the vehicle without hiding anything, which I was looking for while buying my first car. He sent a personalised video to show the car's current condition, which shows us the genuineness of the seller, rather than seeing the edited photos of many online car websites. He did not rush to deliver, did all mandatory checks on the car, and did a full service though it was recently serviced. I kept the car ready after a valet before I reached for collection. He made our first car-buying experience more memorable and good. Got the best deal for the Nissan Qashqai 2021 MHEV Model.

Originally gave a great review but having my local garage fit mudflaps they told me passenger side door had been repaired to a poor standard also wheels had been resprayed to a poor standard I immediately took car back to Zane the salesman but told nothing else could be done I have booked my car in to bring it upto standard at a cost of £1200 I am really disappointed with nissan Oldham a very dissatisfied customer

I bought a Nissan quashqi from Pawel. His customer service, support and advice have been amazing. He went above and beyond.
The cars was delivered with new car mats and a full tank of fuel.
I’m over the moon with my purchase
Thank you Pawel and Brayleys.

Thoroughly recommend Brayleys for their customer care when carrying out routine maintenance and MOT on our Nissan Juke. Work completed promptly, good communication, courteous reception staff, and car ready for collection at agreed time. All jobs carried out satisfactorily, and car cleaned inside and out! Thanks