Brayleys Cars - Brayley Renault Milton Keynes Reviews 

283
TrustScore 4.5 out of 5

4.4

Barnsdale Drive, MK4 4DD Westcroft, GB


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Rated 4 out of 5 stars

I dropped off my daughter's Motability car for its annual service last Friday morning, and the member of staff I dealt with at the Service desk couldn't have been friendlier or more welcoming. I didn... See more

Company replied

Rated 5 out of 5 stars

Great customer service from the team I dealt with (Ian & Danny) very helpful & knowledgeable on product. Excellent handover on collection of my new car, explaining the vehicle in depth. Followed up a... See more

Company replied

Rated 5 out of 5 stars

The purchase of my new vehicle and trade in of my old one was executed to my satisfaction with efficiency. My sales advisor was most courteous and cheerful. I was very happy with the whole exper... See more

Company replied

Rated 5 out of 5 stars

The customer service was very good as always and the car was ready within the time stated with everything working well. I'm struggling to update the satnav map on my Renault Zoe but have booked a sep... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Barnsdale Drive, MK4 4DD, Westcroft, United Kingdom

  • 01908 866200

4.4

Excellent

TrustScore 4.5 out of 5

283 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(283)

3,119 reviews in the last 12 months

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Rated 1 out of 5 stars

Purchase of a car

Test drove a car, agreed purchase, couldn't pay deposit as card machine wasn't working, agreed collection for 2 weeks later, paid full price prior to collection, 1 day prior to collection told that the car was no longer for sale and was being taken off the road after an inspection regarding something i reported.

December 15, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your review. We're sorry to have let you down on this occasion. However, what began as investigation of a simple issue ended up - after significant investigation - being diagnosed as something more serious and potentially safety related. There is no way that we could sell a car knowing this, and we hope that on reflection you can appreciate that this was the correct action for us to take.

Rated 5 out of 5 stars

Very helpful

Very helpful, Smooth and easy process. Exceptionally fast, would absolutely recommend this dealership to anyone.

November 24, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much. Your recommendation is valued by us and we look forward to seeing you again.

Rated 4 out of 5 stars

Tony was really helpful from the start…

Tony was really helpful from the start till the when we got the car. Despite issues with its delivery he was always updating us of the status and been very quickly, to sort out last minute problems.

November 18, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your great review - we will convey your kind comments to Tony. We appreciate your patience as we know that delivery issues can be frustrating!

Rated 2 out of 5 stars

Customer Service (or lack of)

Almost impossible to contact the Service Dept by phone, as it wasn't answered!! (Line 3)
Every time I called I felt like giving up.
My car was with Brayley's for an extended period necessarily, as they were waiting for a part from Renault, but no helpful update messages.

November 1, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Hello and thank you for your review. We are extremely sorry that our service levels weren't up to scratch on this occasion.

Rated 5 out of 5 stars

Very professional

November 6, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you so much for your high rating! We hope you have a great day!

Rated 5 out of 5 stars

Renault Specialist

Excellent professional friendly staff. Staff have all-round wealth of knowledge and make customers feel at ease. I would highly recommend visiting this showroom.

September 25, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to leave such a great review - along with your custom, it's much appreciated by the team and we look forward to seeing you again.

Rated 5 out of 5 stars

It was a very pleasant experience…

It was a very pleasant experience buying our new car. From ordering through to collecting it, we were kept up to date by Joe. Excellent service and wouldn't hesitate to recommend this Dealership to anyone.

October 31, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your positive rating and recommendation. We very much appreciate your custom and look forward to seeing you again.

Rated 5 out of 5 stars

Joe the guy to see for top service

Joe was great with his service and the turnaround was so quick and painless! You want a car and a decent one at that - speak to Joe at Renault Westcroft! Honestly the service was 11/10 if I could rate more than I would !

October 26, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to leave such a positive rating and review. We're delighted to hear that you had a great experience and will convey your kind comments to Joe.

Rated 5 out of 5 stars

Danny was really helpful

Danny was really helpful, clear and helped us explore the options of a car that might be best for us. He sorted out wheel refurbishment for us and was flexible for our collection date.
We bought our first Hybrid - the Clio is fantastic... the best car we've owned to date

Thank you for the great service, the help and most of all the wicked car.

October 17, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. We're delighted to hear that Danny looked after you and that you're enjoying your brilliant new Clio Hybrid and look forward to seeing you in future.

Rated 5 out of 5 stars

Very responsive and efficient service

Very responsive and efficient service. Many thanks.

October 17, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your kind feedback - it's much appreciated by the team!

Rated 5 out of 5 stars

Positive Customer Service

Seamless check in and handover of my vehicle. Call when my vehicle was ready to collect. The staff were very friendly and helpful and my car was lovely and clean and running well.

October 5, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

That's fantastic to hear - thank you for sharing your experience! We're glad all went to plan and look forward to seeing you again.

Rated 5 out of 5 stars

Friendly reception and work done as quoted

Friendly reception and clear details of work done and observations of things to keep an eye on. Work was done as per quoted price. 5 Stars with only one niggle, trying to to find somewhere to park the car on arrival, but found a small space eventually.

October 2, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to leave such a positive review of your recent experience. We agree with you regarding the parking issues and have invested in an additional facility for overflow parking.

Rated 5 out of 5 stars

Excellent Service

After a short phone call Jack sorted out a deal and arranged for us to test drive the car we were interested in. The whole deal was handled excellently. The car was delivered to our home exactly at the time that was arranged. All the paper work was sorted efficiently

September 29, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your 5-star review - it's much appreciated by Jack and team. We appreciate your custom and look forward to seeing you in future.

Rated 4 out of 5 stars

A very long wait for a replacement part.

After a couple of visits to diagnose an airbag warning light showing it was decided to replace a sensor on the seat belt assembly. I’ll estimate it’s been more than 6 months (car is 18 months old) no one at Brayley’s or Renault Customer Services could say when the part was likely to arrive. It didn’t affect use of the car but I did say to Renault that there must be a plan to produce ‘out of stock’ parts. Anyway, suddenly a week ago it arrived. Problem solved, Brayley’s fitted it and today a large box with an apology for the long wait and containing an assortment of quality snack goodies arrived from Renault, which WS quite a surprise. Thanks to both dealer and manufacturer!

September 29, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for leaving such a positive rating and review. We really appreciate your patience during a time of unprecedented parts supply issues, which we are hopeful will be resolved soon.

Rated 5 out of 5 stars

A great service

Check in went well, car serviced as require and by the expected time. Also they threw in a wash.

September 22, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Loyal customer, highly recommends!

I’ve been a customer for 8 years and cannot recommend highly enough! I got my most recent new car last week and it was the best one yet! Kelly got me an incredible deal, the exchange process was super smooth and the service faultless! Thanks Kelly, was easier than buying a new pair of shoes!

September 22, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to leave such a great review. We're delighted to hear that Kelly ensured you were well looked after, because we know that our business would be nothing without loyal customers like you!

Rated 5 out of 5 stars

The team were very accommodating

The team were very accommodating. They gave me a space to work in and even helped charge my laptop!!

Efficient and polite, thank you Renault MK !

September 15, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

That's great to hear! Thank you very much for your kind review

Rated 5 out of 5 stars

Service on renault capture

Explained what the service would involve. The price i would have to pay rung to tell when it was ready. And washed and cleaned inside the car, which i was not expecting.

September 7, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to leave such a positive review. We're pleased to hear that your experience was positive and look forward to seeing you again.

Rated 5 out of 5 stars

Above and beyond.

My husband and I had put a deposit on a new car when sadly he became very ill. Mr Ben Trainor has completely supported us over the last few weeks. He has sent us videos of the vehicle with details of the car which was very helpful. When we took delivery of the car it looked superb. It was a credit to Brayleys dealership and to all the staff involved in the preparation of our car. Thank you to everyone concerned.

September 4, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to leave such a kind review. It was our pleasure to be able to assist you with your car purchase and we look forward to seeing you in future.

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