I dropped off my daughter's Motability car for its annual service last Friday morning, and the member of staff I dealt with at the Service desk couldn't have been friendlier or more welcoming. I didn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I dropped off my daughter's Motability car for its annual service last Friday morning, and the member of staff I dealt with at the Service desk couldn't have been friendlier or more welcoming. I didn... See more
Company replied
Great customer service from the team I dealt with (Ian & Danny) very helpful & knowledgeable on product. Excellent handover on collection of my new car, explaining the vehicle in depth. Followed up a... See more
Company replied
The purchase of my new vehicle and trade in of my old one was executed to my satisfaction with efficiency. My sales advisor was most courteous and cheerful. I was very happy with the whole exper... See more
Company replied
The customer service was very good as always and the car was ready within the time stated with everything working well. I'm struggling to update the satnav map on my Renault Zoe but have booked a sep... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Barnsdale Drive, MK4 4DD, Westcroft, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience, Constantine was a great help without being pushy.

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Fabulous service, infact 2nd vehicle we have purchased this year.
Would highly reccomend sales person Danny who is super throughout whole process and not pushy!!!

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Very happy with service experience.
Found parking there a nightmare for dropping off and collecting the car

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Absolute pleasure buying our new car here. Tony Johnson our sales guy was just awesome. A real nice helpful guy who made everything run smoothly from start to finish. Thanks Brayleys Westcroft 10/10

Reply from Brayleys Cars - Brayley Renault Milton Keynes
I have used this garage for a few years now. They are always very welcoming and helpful. Being able to deal with the same person with every visit over several years is great. You can build a rapport with them. They always recognise me and my family when we walk in

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Professional, efficient and friendly. Great all round service

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Work done on time and efficiently. Staff friendly and helpful.

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Very polite and professional team at Brayleys Oxford.
Would recommend to anyone!

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Extremely helpful and friendly sales team when I visited a few weeks ago to arrange a test drive of two new Renault cars, the Clio and Arkana. You can test drive without the sales person so you can go for a really long drive to make sure you are happy with all aspects of the car. Subsequently ordered the Arkana which was a good deal and already taken delivery which was on the date agreed.

Reply from Brayleys Cars - Brayley Renault Milton Keynes
I can honestly say I went in without knowing what I wanted or what I was best for me but I had great advice and help from Tony and ended up leaving feeling very confident and happy with my decision

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Great service and very professional from the service team. Our car was picked up for 1st service and drop back. Clear inside and out and on time.
The sale tream are very help and a year on remember my name when I went in to look around at the new model's. Thank you for a great customer service.

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Brayleys service department and workshop were very helpful. Cannot fault these two departments at all.

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Speedy and reliable managing our health check. Handling of the car park excellent as well.

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Great customer service by Jo Fountain mobility rep

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Very good service from the sales representative understanding and well informing.

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Having sold me the car, trying to get a repair or information seems impossible. The service dept never answer the phone and do not have an alternative system, like an answerphone to leave a call-back number. HOWEVER - an email via their website produced a response within 2 hours - and with helpful ideas/solutions to my problems...
I have revised my rating.

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Just had my first service. Well, what can I say? Brilliant! I'm not going into detail. Everything was super. Thank you, Brayleys at Westcroft Milton Keynes.

Reply from Brayleys Cars - Brayley Renault Milton Keynes
we went to look at a new car at Renault greated with a smile and a warm welcome,really impressed with the service we received from Kelly, didn't feel pressured.
He is a credit to your company. Will definitely be recommended to freinds and family.

Reply from Brayleys Cars - Brayley Renault Milton Keynes
All the staff are very helpful and professional. I have just purchased my third Renault from them and it has always been a pleasure to deal with them

Reply from Brayleys Cars - Brayley Renault Milton Keynes
I asked to book my vehicle for a 4 year service as recommended by Renault. I was quoted £215.00 for this. When I dropped the van off I notified reception that I had already had the battery replaced. Instead of the recommended 4 year service I was given an A service ZE service sheet it appears the last 6 checks were not completed and neither the cabin filter and brake fluid were changed. I have since been told that the brake fluid change would now cost £170.00. I feel when using an authorised service provider that I would be quoted the correct price for the actual service I had requested and that that service would be completed.

Reply from Brayleys Cars - Brayley Renault Milton Keynes
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.