Brayleys Cars - Brayley Renault Milton Keynes Reviews 

283
TrustScore 4.5 out of 5

4.4

Barnsdale Drive, MK4 4DD Westcroft, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I dropped off my daughter's Motability car for its annual service last Friday morning, and the member of staff I dealt with at the Service desk couldn't have been friendlier or more welcoming. I didn... See more

Company replied

Rated 5 out of 5 stars

Great customer service from the team I dealt with (Ian & Danny) very helpful & knowledgeable on product. Excellent handover on collection of my new car, explaining the vehicle in depth. Followed up a... See more

Company replied

Rated 5 out of 5 stars

The purchase of my new vehicle and trade in of my old one was executed to my satisfaction with efficiency. My sales advisor was most courteous and cheerful. I was very happy with the whole exper... See more

Company replied

Rated 5 out of 5 stars

The customer service was very good as always and the car was ready within the time stated with everything working well. I'm struggling to update the satnav map on my Renault Zoe but have booked a sep... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Barnsdale Drive, MK4 4DD, Westcroft, United Kingdom

  • 01908 866200

4.4

Excellent

TrustScore 4.5 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(283)

3,119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, Constantine was a great help without being pushy.

March 11, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to share positive feedback - it's much appreciated.

Rated 5 out of 5 stars

Fabulous service

Fabulous service, infact 2nd vehicle we have purchased this year.
Would highly reccomend sales person Danny who is super throughout whole process and not pushy!!!

March 1, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your positive review. Danny prides himself on his customer service and will be thrilled by your comments.

Rated 4 out of 5 stars

Very happy with service experience

Very happy with service experience.
Found parking there a nightmare for dropping off and collecting the car

February 26, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your positive review. We are aware of the situation regarding parking and are working to try and address it.

Rated 5 out of 5 stars

Absolute pleasure buying our new car…

Absolute pleasure buying our new car here. Tony Johnson our sales guy was just awesome. A real nice helpful guy who made everything run smoothly from start to finish. Thanks Brayleys Westcroft 10/10

February 17, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great rating and review. Tony cares deeply about delivering great customer experiences and we have conveyed your kind comments to him.

Rated 5 out of 5 stars

Excellent customer service

I have used this garage for a few years now. They are always very welcoming and helpful. Being able to deal with the same person with every visit over several years is great. You can build a rapport with them. They always recognise me and my family when we walk in

February 15, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. We really appreciate your continued custom and look forward to seeing you again.

Rated 5 out of 5 stars

Professional

Professional, efficient and friendly. Great all round service

February 13, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much - we appreciate your custom and look forward to seeing you in future!

Rated 5 out of 5 stars

Work done on time and efficiently

Work done on time and efficiently. Staff friendly and helpful.

February 9, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for sharing your positive feedback. We're delighted to hear that all went to plan and look forward to seeing you in future.

Rated 5 out of 5 stars

Very polite and professional team at…

Very polite and professional team at Brayleys Oxford.
Would recommend to anyone!

February 1, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much - we really appreciate your positive feedback!

Rated 5 out of 5 stars

New Arkana

Extremely helpful and friendly sales team when I visited a few weeks ago to arrange a test drive of two new Renault cars, the Clio and Arkana. You can test drive without the sales person so you can go for a really long drive to make sure you are happy with all aspects of the car. Subsequently ordered the Arkana which was a good deal and already taken delivery which was on the date agreed.

January 31, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for sharing your positive experience. We are delighted that you are enjoying your new Arkana and look forward to seeing you in future.

Rated 5 out of 5 stars

Happy and confident

I can honestly say I went in without knowing what I wanted or what I was best for me but I had great advice and help from Tony and ended up leaving feeling very confident and happy with my decision

January 26, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. Tony cares deeply about customer care and is motivated by such positive feedback.

Rated 5 out of 5 stars

Great service and very professional…

Great service and very professional from the service team. Our car was picked up for 1st service and drop back. Clear inside and out and on time.
The sale tream are very help and a year on remember my name when I went in to look around at the new model's. Thank you for a great customer service.

January 29, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your continued custom and for taking time to leave such a great review. It's much appreciated by the team

Rated 5 out of 5 stars

Brayleys service department and…

Brayleys service department and workshop were very helpful. Cannot fault these two departments at all.

January 29, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Great feedback - thank you very much for your positive rating and kind comments.

Rated 5 out of 5 stars

Speedy and reliable managing our health…

Speedy and reliable managing our health check. Handling of the car park excellent as well.

January 25, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. We're pleased to hear that you were well looked after and look forward to seeing you in future.

Rated 5 out of 5 stars

Well Recommended

Very good service from the sales representative understanding and well informing.

January 24, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review and rating - along with your custom, your feedback is much appreciated.

Rated 3 out of 5 stars

Service Dept can't be easily called - Use email

Having sold me the car, trying to get a repair or information seems impossible. The service dept never answer the phone and do not have an alternative system, like an answerphone to leave a call-back number. HOWEVER - an email via their website produced a response within 2 hours - and with helpful ideas/solutions to my problems...
I have revised my rating.

January 22, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your updated review. We apologize for the staffing issues which are impacting contacting the service department via telephone and are turning on an answerphone facility to assist communication.

Rated 5 out of 5 stars

Brilliant! Everything.

Just had my first service. Well, what can I say? Brilliant! I'm not going into detail. Everything was super. Thank you, Brayleys at Westcroft Milton Keynes.

January 9, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

That's fantastic to hear - we really appreciate your positive rating and review. Thank you!

Rated 5 out of 5 stars

we went to look at a new car at Renault…

we went to look at a new car at Renault greated with a smile and a warm welcome,really impressed with the service we received from Kelly, didn't feel pressured.
He is a credit to your company. Will definitely be recommended to freinds and family.

December 31, 2023
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to leave such great feedback - it's much appreciated.

Rated 5 out of 5 stars

New car purchase

All the staff are very helpful and professional. I have just purchased my third Renault from them and it has always been a pleasure to deal with them

December 21, 2023
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your review. However good our team are, we know that we owe our success to loyal customers like yourself - thank you!

Rated 1 out of 5 stars

Not the service I asked for …

I asked to book my vehicle for a 4 year service as recommended by Renault. I was quoted £215.00 for this. When I dropped the van off I notified reception that I had already had the battery replaced. Instead of the recommended 4 year service I was given an A service ZE service sheet it appears the last 6 checks were not completed and neither the cabin filter and brake fluid were changed. I have since been told that the brake fluid change would now cost £170.00. I feel when using an authorised service provider that I would be quoted the correct price for the actual service I had requested and that that service would be completed.

December 13, 2023
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your review. We will ask a member of the team to contact you regarding the service schedules and operations for your van.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look